Office very calming and staff very pleasant dentist very knowledgeable, would highly recommendread more

Deciding whether a dentist is "good" or "bad" often goes beyond technical skill--it can be a matter…read moreof ethics, too. I'm 81 years old, living with poor health, and I made sure to inform Dr Crocker about my challenges, including Auditory Processing Disorder (APD), which makes it hard for me to follow directions or conversations. My health conditions include multiple sclerosis (MS), chronic back pain, and heart failure, all of which make everyday situations more challenging. Unfortunately, my appointment turned into a nightmare. Due to my health issues, I asked to remain seated in a chair until the dentist arrived. After receiving a numbing shot, I waited over an hour for him to see me. As my pain levels steadily increased, I noticed he seemed upset and even blamed me for his running behind schedule. Despite my confusion, I told him I was willing to wait as long as necessary. At some point, I asked a fair question: if he was so behind schedule, why spend so much time blaming me when I had already agreed to wait? That's when he revealed his real concern: I learned later he was going to be late picking up his daughter. I explained that I was already numb and preferred to proceed with the treatment, but this only seemed to frustrate him more. He abruptly stormed out of the room, declaring the appointment over and instructing me to leave. Feeling confused and hurt, I asked a nurse to help mediate. I said we weren't understanding each other, and surely, as adults, we could work it out. Still, the dentist refused to return. I remained calm, never raised my voice or acted disrespectfully; I only asked for clarification about why he had decided to stop the treatment when it had already begun. His response was to have the police escort me out. The stress of the situation, combined with my heart condition, ultimately landed me in the ER. I prayed for him to reconsider and find a compromise, but instead, he blamed me for making him late to pick up his daughter. I reminded him that this was his issue, not mine. He had the power to dismiss me as a patient, but his actions became an ethical dilemma. I noticed that he continued treating other, healthier patients without issue and only forced me to leave--an 81-year-old with significant health challenges. To me, his motives weren't pure. He used his authority to bully a vulnerable patient instead of treating the situation with compassion and professionalism. I was willing to compromise, but he insisted I couldn't make him treat me. He was right about that--I couldn't force him to do anything. But I left without understanding what I had done wrong. This was an ethical failure. A dentist who chooses to work with elderly patients or individuals with disabilities has a responsibility to treat them with dignity and care. My time and health were of no concern to him. His priority was elsewhere, and his dismissal of me felt less about scheduling and more about the power he held. While I could have simply walked away, I believe he must be held accountable for his actions. He got flustered when I continued to tell him I didn't understand and I would wait the extra time . What a terrible situation for all including his staff who had more compassion than he did.

The doctor did a very good j on my crown and other teeth. Stuf is very nice and professional.read more

Our family loves DC@PH!!!! Dr. Asis, the hygienists, and other staff members are great!! Dr…read more Carroll was, too. Very pleased!!

Teresa is great she always greet me with happiness, smile, and very friendly, and she always took…read morecare of my teeth and tell me what the problem is before you start working on my mouth I will recommend my family to go to them all all the things I have been to through are the best so far so good

As expected, I was apprehensive. However, there was literally NO pain before or after. Staff is…read moreexcellent. Besides, the dentist has pretty blue eyes!

GREAT CARE, QUALITY & OFFICE EXPERIENCE I found this office…read moreon the internet since it was close to my area and I swear I wish I found them years ago. My job insurance is accepted and their workers are so nice and considerate! I told them I had to get my teeth right for braces and they did just that! I am very blessed and want to thank you guys a thousand times more!!!!!

My son was visiting from out of town and Had a dental emergency , his tooth cracked and part fell…read moreoff. Called South Lake family dental and they fit us in for emergency appointment. Nervous because he had never been to this Dentist , Dr Kourtland Haile was wonderful ! His calm manor instantly put him at ease and offered sedation for his dental anxiety . The office staff were also exceptionally kind and compassionate. I will be changing my Dentist and coming here for my own dental needs going forward .

called to schedule my son an appointment over a month ago - he couldn't get in until March so I…read moreunderstood that and said that I would make him an appointment some where else since he wouldn't be home from college in March - I was told that if he went somewhere else then he couldn't come back to white knoll dentistry - so I did just that. Got my son and myself a new dentist in Lexington now. My advice -this is something u should not say to a patient, if that is your policy i understand but i think a different choice of words should have been used...just something to think about By the way ...he was only coming to get a teeth cleaning so if someone else cleans their teeth and he comes back to White Knoll Dentistry what would that have hurt??? I really liked my dentist at White Knoll Dentistry too - hate she will lose our business because some of the ladies upfront are told to tell patients they can't come back if they go somewhere else ....

My parents and my family (myself, husband, and 4 daughters) love going to White Knoll Dentistry…read more The hygienists and Dentists are kind and gentle. The front desk workers have always helped me if I've needed to reschedule at the last minute and will call when they have a last minute opening. They are kind enough to work in all four of my girls at the same time for cleanings. If you're looking for a new dentist for the family definitely give this place a try!

Dr Garlitz and his staff are wonderful! They are friendly and make going to the dentist as pleasant…read moreof an experience as it can be. I have been going to him for over 5 years and would trust him with any concern, especially since he was the one who found my mouth cancer, something my other doctors had overlooked. Cannot recommend him enough.

Truly loving going to this dentist office! Everyone is super kind and personal with their…read morecustomers. I had a tooth emergency (severe toothache) that I had to wait until Monday to be seen by a dentist and Dr. Garlitz and his staff was able to get me seen early Monday morning. Originally we thought I was going to have to get a root canal on my very last toothe (before the molars). So he gave me Ibuprofen and antibiotic to help with the inflammation and what not. I was later seen a week later for my root canal oral surgery and crown placement. Once Dr. Garlitz started cleaning out all of the decay and previous fillings, he realized that there wasnt going to be enough above the gums to save. He told me about this and let me know a cheaper, more effective way for me to deal with the tooth. We needed up extracting the tooth during my appt time. He let me know that my molar tooth would more than likely move into that empty spot now. I'm truly thankful for his honesty and integrity on his work because he could've went ahead and did the root canal, even though I would've been back in his office 6 months to a year later with a similar problem. Not enough words to say, but thank you! I will be only going to him from now and you should too!

Dr Thorne and cici were wonderful! my son had to have a tooth removed and the office was able to…read moreget us in THAT DAY! :). CicI sat with us and helped calm my son which made the entire experience better.

This is not my regular dentist but I sure wish it was. The staff is very polite and informative…read moreabout you dental hygiene. My procedure was quick. They treated me like I have been coming here for years. Greg at the front desk is phenomenal. Very professional and quick to solve any problems that you may have. I would recommend this office to everyone.

If you're searching for the best dentist in town, look no further than Crescent Prosthodontics…read more After reading their glowing online reviews, I decided to make an appointment for a consultation. Although they were booked out for a month, when I called with tooth pain, they managed to fit me in the very next day. From the moment I walked in, I knew I was in good hands. The staff was warm and welcoming, and Dr. Nick Ruggiero was an absolute delight. He was not only professional but also incredibly genuine, which immediately put me at ease. He took care of my tooth pain with ease, and then spent time going over a treatment plan with me. What I appreciated most about Dr. Ruggiero was that he took the time to answer all of my questions and concerns, and made sure I felt comfortable with the treatment plan before moving forward. By the end of the appointment, I was excited to come back for my next appointment - something I've never felt leaving a dental office before. I've already recommended Crescent Prosthodontics to multiple people because of the excellent care and genuine staff. If you're looking for a top-notch dentist, look no further than Dr. Nick Ruggiero and the team at Crescent Prosthodontics. PS: The dental hygienist is nothing short of a miracle worker. I had cleanings before but never had this great of a result with no pain. I added photos even though the before is embarrassing.

If I could give this practice NO STARS I would. First of all their office is in an old building…read morebasement that REAKS of mold which is why they have an air purifier to try to mask the smell (which does not eliminate the problem) which is a major long term health hazard. Second the office manager is rude, condescending, aloof and dismissive. Third I had made the appointment with Dr Ruggiero to go over a dental situation that several dentists were at odds over treating vs not treating and I was simply there to get his opinion. I had given him/his office all the information ahead of time AND brought it with me, but they still weren't prepared and Dr. Ruggiero blew it off stating that he would look at the things I sent after I left! The whole point in me sending them was so that he could view them and then look at my mouth to compare! The first frustration was the fact that Dr Reggerio was late for our appointment which he then rushed through telling me he didn't have much time to talk to me even though HIS tardiness cut into our appointment time! The only call I received from their office after that visit (for a separate issue) was to ask if I was going to allow them to make me a mouthguard which was astronomically expensive compared to other practices and when I said I couldn't afford it (because I don't have health insurance and had just lost everything everything in a flood which they also knew about ) I got dismissed! They completely ignored the most important time sensitive reason I was there for a potential tooth abcess that another doctor stated had spread into my sinus cavity and could kill me if it wasn't removed immediately yet nothing about that at all! Fast-forward almost a year later I get a notification from a collection agency that I owe them $420! No itemization of the bill whatsoever just $420 after spending under 20 minutes in his office with no clear direction on what to do about my potential tooth abscess which was the most important reason why I was there! I called the office to speak to the office manager about the collection threat and she was extremely rude, condescending, aloof and dismissive stating that "the doctor had to speak with another doctor about my case for 3 OR 4 hours"! First of all it's one or the other not "OR"! Second of all I know this to be a FALSE statement because I know the doctor he spoke with BRIEFLY very well, and the conversation did NOT last HOURS, it was MINUTES and he took that upon himself to do without having any discussion with me about pricing ahead of time. When I calmly tried to address all of this including the collection notice with the manager, she completely ignored the facts and continued to lie about the charges and then hung up on me after stating fight it with the collection agency when they were the ones that sent it to them in the first place and had the authority to withdraw it knowing full well they are being dishonest about the charges! If they do not resolve these charges, I will take them to small claims court and gladly pay the $75 fee because no judge will award them the rest of the money knowing it was a fabrication of time and bogus charges which I will have proof and witnesses for. I would definitely not go to this practice because A. You will put your health at risk and B. will get treated unfairly/rudely and C. they will greedily exaggerate the bogus charges, ghost you then threaten you with collections!