This place is absolutely a criminal practice. My children and myself came for a regular…read morecleaning/check up. They told me we need extra dental work and all I had to pay was $19.00 out of pocket. Well, since they cancelled my appointment due to being short staffed and it went into another calendar year. Then insurance would not pay and I was left with a bill that was not what I agreed too. They never answer the phone and have a lot of turnover with the staff. They charged me $50 on top of my insurance that would typically cover an entire appt (I didn't even SEE the dentist), saying it was a "special" cleaning (there was nothing special about it, and I have clean teeth!), and told me I needed to come back another day to "finish the appointment." My hour time slot wasn't even over. Do yourself a favor and go somewhere else.

I took my Mom there first time and new patient. We were greeted before taking a seat in the waiting…read morearea and called in less than 3 minutes later. The hygienist/assistant was such a joy and the dentist was gentle and a total pro. Very happy needless to say. We will all be visiting again very soon.

Office very calming and staff very pleasant dentist very knowledgeable, would highly recommendread more

Deciding whether a dentist is "good" or "bad" often goes beyond technical skill--it can be a matter…read moreof ethics, too. I'm 81 years old, living with poor health, and I made sure to inform Dr Crocker about my challenges, including Auditory Processing Disorder (APD), which makes it hard for me to follow directions or conversations. My health conditions include multiple sclerosis (MS), chronic back pain, and heart failure, all of which make everyday situations more challenging. Unfortunately, my appointment turned into a nightmare. Due to my health issues, I asked to remain seated in a chair until the dentist arrived. After receiving a numbing shot, I waited over an hour for him to see me. As my pain levels steadily increased, I noticed he seemed upset and even blamed me for his running behind schedule. Despite my confusion, I told him I was willing to wait as long as necessary. At some point, I asked a fair question: if he was so behind schedule, why spend so much time blaming me when I had already agreed to wait? That's when he revealed his real concern: I learned later he was going to be late picking up his daughter. I explained that I was already numb and preferred to proceed with the treatment, but this only seemed to frustrate him more. He abruptly stormed out of the room, declaring the appointment over and instructing me to leave. Feeling confused and hurt, I asked a nurse to help mediate. I said we weren't understanding each other, and surely, as adults, we could work it out. Still, the dentist refused to return. I remained calm, never raised my voice or acted disrespectfully; I only asked for clarification about why he had decided to stop the treatment when it had already begun. His response was to have the police escort me out. The stress of the situation, combined with my heart condition, ultimately landed me in the ER. I prayed for him to reconsider and find a compromise, but instead, he blamed me for making him late to pick up his daughter. I reminded him that this was his issue, not mine. He had the power to dismiss me as a patient, but his actions became an ethical dilemma. I noticed that he continued treating other, healthier patients without issue and only forced me to leave--an 81-year-old with significant health challenges. To me, his motives weren't pure. He used his authority to bully a vulnerable patient instead of treating the situation with compassion and professionalism. I was willing to compromise, but he insisted I couldn't make him treat me. He was right about that--I couldn't force him to do anything. But I left without understanding what I had done wrong. This was an ethical failure. A dentist who chooses to work with elderly patients or individuals with disabilities has a responsibility to treat them with dignity and care. My time and health were of no concern to him. His priority was elsewhere, and his dismissal of me felt less about scheduling and more about the power he held. While I could have simply walked away, I believe he must be held accountable for his actions. He got flustered when I continued to tell him I didn't understand and I would wait the extra time . What a terrible situation for all including his staff who had more compassion than he did.

I was recommended to them from my best friends. I must say Dr. Ike is a very good dentist. I had…read more to get a root canal done. Also a wisdom tooth out. Yes I was uneasy because I'm terrify of the dentist but with Dr. Ike I felt no pain and he pulled my wisdom tooth out in like 6 seconds. They do not used any gas that was my concern but I decided to trust them and my experience with him and his staff is a 10 out of 10. Also my recovery is going great so far!!!! Thanks again!!!!!

So annoyed with this place. They don't even bother to refer their patients to in Network providers!…read moreYou have to call multiple times to get the correct information. Really disappointed, I expected a professional experience.

Fantastic! Excellent dental care. They spotted those cavities right away when other dentists said I…read moredidn't have them. Well, one dentist in San Antonio said I did need three fillings, but the VA and two other dentists said no. One became an infection and I had a root canal. But that former dentist still didn't pick up on the other cavities, and the first cleaning was cursory. So, I tried Spears Creek after I received a flyer from them. Once they identified the carries, they quickly made an appointment to fill the cavities and put a protection on the other teeth so they wouldn't get cavities. The hygienist thoroughly cleaned my teeth. I was so glad. The doctor and the staff are very competent. They don't miss anything, and they make you feel at ease. I would say this is the best dentist I've gone to in my whole entire life! And that's saying something! If you want a great dentist, go here. They know how to evaluate your dental health.

UPDATE: For transparency and to preserve my original account of this experience, I am reposting my…read moreoriginal review below exactly as it was written and attaching screenshots of the original review and Heartland Dental's subsequent response. previously had good experiences at Spears Creek Dental, which is why this recent experience with Dr. Cook was so disappointing. I had been seen at this office before and my previous dentist was aware of my dental fluorosis and concerns regarding the appearance and condition of my teeth. Unfortunately, since she has moved, my recent experience with Dr. Cook left me extremely anxious and uncertain. I went in regarding a tooth I had been told appeared chipped/exposed rather than obviously decayed. During the procedure, the atmosphere noticeably shifted and became very quiet, which immediately made me feel like something was wrong. Dr. Cook continued drilling, the tooth became significantly smaller, and I eventually had to ask if something was wrong before being told the tooth had "crumbled" and that I may now need a crown down the line. 1 was visibly upset afterward and asked to speak with the manager. Although she initially came to talk to me and walked me back to the room, she left before Dr. Cook came in to further explain the situation, despite how overwhelmed I clearly was. I also had another area smoothed down between two teeth after mentioning it felt rough, but since then that area has become sensitive and painful as well. I paid $517 for two fillings and left with more uncertainty, anxiety, and insecurity about my smile than confidence. 1 am mentally exhausted from the situation and honestly do not even feel comfortable returning for another follow-up. I understand unexpected things can happen in dentistry, but communication, reassurance, and patient trust matter just as much as the procedure itself. Sadly, this experience felt very different from I have still not received my complete unedited video or patient ledger as requested June 2, 2026.

Ok so with moving you always have to start over and finding a good dentist for me is always so…read moreimportant because your smile is the first thing people see. So I always ask others who live in the area what dentist they recommend and elite smiles off course came highly recommended. Staff here were friendly but the highlight for me was my hygienist Andrea- literally felt like we were besties we talked the entire time, my dentist visit felt like it went so fast but I had a good deep cleaning with X-rays lasting an hour. Once the dentist came in too super friendly, I booked my six month out appointment for my next cleaning as well due to this amazing experience. I will say so many people have jobs because they pay the bills but Andrea really was passionate about her work, keeping me comfortable the entire time and was so friendly.

KUDOS to Elite Smiles at 920 Farrow Road, Columbia, SC 29203! Upon my visit the environment was…read morevery inviting and the Front Desk Staff immediately greeted me. The check in process was super smooth and there was no long waits to be called back. Andrew Gambrell, DMD worked on my mouth and Missy assisted. Both were Very Professional, Very Knowledgeable of their jobs and were able to address all of my concerns. The work was performed in a timely manner and the Customer Service was Outstanding. I wished more business establishments would operate in this manner. I'm sure others would be eager to return. Andrew Gambrell DMD and staff keep up the Wonderful Job you're doing! Thanks! 6/11/26 VMW

GREAT CARE, QUALITY & OFFICE EXPERIENCE I found this office…read moreon the internet since it was close to my area and I swear I wish I found them years ago. My job insurance is accepted and their workers are so nice and considerate! I told them I had to get my teeth right for braces and they did just that! I am very blessed and want to thank you guys a thousand times more!!!!!

My son was visiting from out of town and Had a dental emergency , his tooth cracked and part fell…read moreoff. Called South Lake family dental and they fit us in for emergency appointment. Nervous because he had never been to this Dentist , Dr Kourtland Haile was wonderful ! His calm manor instantly put him at ease and offered sedation for his dental anxiety . The office staff were also exceptionally kind and compassionate. I will be changing my Dentist and coming here for my own dental needs going forward .

So, I don't often do reviews, but because of the stellar treatment I received, I truly wanted to…read moreshare my experience for others who fear the dentist as I do. I'm a mid 40's male, who, not afraid of many things, but terrified of dentists. I go zip lining, I bungee jumped, I had major surgeries, no biggie. Dentists terrify me. So much, that I haven't been to a dentist prior to coming here in 31 years. Yes, 31 years. After my teeth were looking not healthy, and one tooth was hurting, and the fact that I have a young one and need to be an example, I finally started doing research and vowed to get my teeth done before the end of this year. I have learned about conscious sedation, which basically they give you an oral sedative and supposedly you won't care if someone decides to work on you with a chainsaw. I was sold. I just had to call and find a place closer than Charlotte. Also, no offense to those giant dental chains like Aspen Dental, but I needed reassurance from a local, small office. I loved the fact that there was one hygienist, one dentist, and one assistant. I cannot go to a place that is like a DMV and expect that personal touch. I called around, and I was speaking with Roslyn, in this office. I explained how I am likely the worst dental patient of all time and my phobia. She was very calming and said that the dentist here, Dr. Thorner, practiced in Kentucky for many years, and was a great, experienced dentist who is one of the few who are allowed to do conscious sedation. I even looked up reviews from his Kentucky practice. All good. I made my appointment. I was told to come in on Friday to pick up a prescription for my sedative. It was a generic that I had filled at the local CVS for $3. (I have private insurance and your results may vary). I was told to take 1 pill two hours before my appt started, and bring the other pill in to take when I arrive and MUST HAVE A DRIVER. I recruited my wife to be my driver that day. I was reassured by Roslyn today that I had nothing to worry about, but 1 pill in, I was truly calmer than I thought. I was called in by a woman who took Xrays. So far so good. The thing I hated most as a kid was sticking that instrument in each tooth and seeing if it was good or a cavity because when a cavity was discovered, I almost jumped out of the chair. Not here. The Xrays told the whole story. Fortunately, though I avoided the dentist for so long, I had minimal cavities. He decided before my cleaning, to numb me up and fix the cavity.. He just non chalantly said let me fix this quick before your cleaning. Now I know the pills were working as I basically responded: "sure, sounds good". Non-sedated me would have made a break for it. I notice he numbed my entire mouth, not just the lower section of my left jaw where the cavity was found. I didn't even feel him give me the shots as he was kind of jiggling my cheek as an old grandma would. So, now I'm sedated, completely numb, and I meet he hygienist, whose name was Florinela. This woman was kind, patient, and most of all, an artist. She was meticulous and brought my smile back to life. From what I remember ( the sedative must have had an amnesia like effect as though I was there for a few hours, it felt like only minutes) not only did she use what seemed like a commercial strength water pik, but also that instrument to scrape the plaque. I just sat there in la-la land and let her do her thing. When she showed me a mirror of my "new" teeth, I was in shock. My smile, which rarely comes out due to the embarrassment of my teeth, was actually, nice! She erased over 30 years of neglect in one session. I cannot thank the team effort of Roslyn, Dr. Thorner, and Florinela enough, and that is why I sat down today one of my rare vacation days to spread the word of this amazing office. I have a follow up in a few months. I am no longer afraid and like a kid with new sneakers, I have been trying to keep my teeth perfect as I have been fanatical with brushing, flossing, and using a special Listerine-like wash that is helping with some gum damage caused by my long absence from the dentist. I doubt anyone reading this will have a fear like mine, but if anyone is even close, please give this office a call. It will change your life like it has mine. -Rob Sottosanti

Dr Thorne and cici were wonderful! my son had to have a tooth removed and the office was able to…read moreget us in THAT DAY! :). CicI sat with us and helped calm my son which made the entire experience better.

UPDATE: My Daughter is now 17. She has beautiful teeth! After a year (last year) of braces, she…read morehas only had her wisdom teeth pulled. Not one word they told me about my daughter was accurate. Not one. I am grateful every time this review pops up (and I think about Smile Columbia) that I walked away from this place.

Absolutely regret going to Dr. Hahn for Invisalign! Getting it done I ended up leaving with shifted…read moreteeth and they refuse to fix it and told me that I would have to pay extra cost for a whole new Invisalign to fix my teeth that was perfect but now crooked/shifted. When confronted, Dr. Hahn was very unprofessional & combative! It's all about GREED! Dr. Hahn shows that he could care less about the patients!