Dr. Tasneem Dossaji, and Merissa Felder
Went in to the dentist office with referral from today's dental in Lexington. At the Cayce location they did not inform me that I would have an out-of-pocket cost for the wisdom teeth extraction. When they finally checked me in they called me to the back, without signing any papers, without going over the details of the procedure, and without letting me know if there would be an out-of-pocket fee or payment that wasn't covered by insurance. They sent my husband to the waiting room and then there was 1 doctor and 1 assistant in the room. I asked the doctor if I could ask for more numbing throughout the procedure because I knew it was going to hurt and she said I'll be fine and that she would know if my gums were numb. Neither the doctor or the assistant went over the procedure or indicated how I would be able to stop the procedure if I needed to or what they could do if I was in pain. I told them I have a lot of anxiety and can't stop shaking, which they had seen when my legs kept shaking on the chair, so I asked if I could have music playing in my headphones and have glasses to not see the light and they said yes. As the doctor went to do the first injection in the top right of my mouth I jolted and I told her it hurt and I squeezed the assistants hand really hard but they didn't stop. The doctor didn't say anything to me and continued to the next injection, on the inside of the top right portion of my mouth. I jolted again and my hand hit the doctors because I was in so much pain. I asked her for more numbing but she said no I'm okay and to stop moving, to lay completely still and stop moving. She continued to the top left side of my mouth and again I moved my entire body in the chair because I was so anxious and asked her to stop. She did not. At this point I had a lot of saliva built up in my mouth and I wasn't given the suction to take out the spit. When I went to spit it on the bib they clip around your neck, I saw it was all blood, I panicked and told the doctor to stop and give me more numbing before continuing. She didn't. She continued to place another needle on the inside top left of my mouth. I jolted again, hit her hand again and she told me to stay still and breathe through my nose. She took out the needle, and I was already crying and telling them to please stop, they did and asked why I was scared and I told them I have a lot of trauma and can't do the rest. I asked them to stop so I could come back or be put under for the removal of the teeth. She said she still had 2 more injections to do, after she had already completed 8 of them, one on all sides of the inside and outside of my mouth. The last 2 she said, were for the back of my mouth, near the cheek. I said I need more dumbing and she reluctantly put more numbing cream on the bottom of my mouth, after I had asked at least 5 times prior. Then she proceeded to take out the top right wisdom tooth, which I jolted when she pulled it out because of my anxiety. She then pulled the top left wisdom tooth and then walked away for about 10 minutes to let the numbing cream take effect on the bottom. At that time I was texting my husband telling him I was crying and was unable to get more numbing when I asked. I also told him When the doctor came back she didn't bring her assistant and I asked when she would be back since she was the one letting me squeeze her hand and she said she's busy, and continued to take out the bottom right tooth. I paused her and told her that the bottom left wisdom tooth hurts really bad and I might need more numbing. She didn't give me any and proceeded to take out the bottom right wisdom tooth. It hurt again, and I jolted and then the assistant came back in and she went to take out the bottom left tooth. She didn't get it on the first try, or the second, instead she kept going after I kept crying and trying to get her to stop. She ended up getting part of my tooth out but it had gotten stuck on the inside of my teeth, and I caught it with my tongue.They weren't able to grab it with their instruments so I had to sit up quickly so I didn't choke on my own tooth. I ended up spitting it across the floor and instead of taking a break the doctor decided to keep going for a piece of the tooth that I thought they had already gotten out. I kept asking "what's wrong" and "what happened," but neither of them answered. The doctor continued to scrape at the tooth and after about 5 minutes she was finally able to get the remaining part of the tooth out. At this point I was uncontrollably crying and the doctor had immediately walked out, the assistant instructed me to get up and I sat there crying. He talked to them for me and they said it was a very simple procedure, it wasn't simple, they fully traumatized me I told her I wouldn't be paying for anything out of pocket but she told me to come back inside so I did. She called the cops saying we were stealing.
If I could give 0 stars I would. read more