I have been using several doctors at the Chang Eye Group. Dr Ngan is my ophthalmologist and is…read moreexcellent. I highly recommend her. Dr Schraeder is my optometrist who has helped me with my glasses and is my expert there for dry eye. Tae has been wonderful in helping make appointments and now does other administrative functions... super nice.

Made an appointment for my child. Was told that our insurance plan was accepted when making the…read moreappointment and confirmed with our Health Plan. After exam with doctor, met with another staff person to order contacts. Was told that the "retail" side doesn't accept our insurance, only the doctors do. Today I received a bill in the mail for my child's exam. Very disappointed and believe that this place is very deceptive in its business practices. I would not recommend them!

Amazing staff. Easy to get someone on the phone and they really care about handling whatever issues…read moreyou are having quickly and professionally. I wish more health care practices were managed like this one!

The staff is ALWAYS friendly and professional. They take their time with you. I'm very satisfied…read morewith the selection of glasses.

The office is very small, which is fine but seriously limits space and selection of lenses. They…read morealso don't answer the phone during posted open business hours and their answering machine says they are closed which isn't the case. Lastly, I have eye insurance that doesn't cover much and the optometrist wrote for an expensive medication instead of telling me there is a much cheaper identical equivalent of the benign medication that I should have been prescribed instead to begin with. I had to research myself to find out that the medications have the same mechanism of action but one costs much less. More importantly they should tell their patients about medication options instead of living in fear. Despite me taking the medication for years without doctor or insurance issue, the optometrist was too scared she'd get in trouble if she wrote for the less expensive medication. So I unfortunately ended up finding out this optometrist is against continuity of care out of fear that prescribing the less expensive med (which treats the exact same thing) wouldn't be covered as medically necessary and get her in trouble. Lesson learned, seen an ophthalmologist. People are terrified to prescribe the most innocuous medications these days. It's infuriating to have to hunt for confident prescribers. This is unfortunately not uncommon to find prescribers too scared to do their jobs, but it's completely unfounded and puts more work and cost on the patient.

Dr.Anita M. Cichon is excellent. When I explained my vision had changed she made the necessary…read moreadjustments and provided me with the the sample contacts to trial to insure they corrected my vision. Jill does an outstanding service in working the insurance coverage so I can maximize my contacts and eye glasses purchase. My wife and I highly recommend Eye Couture. You will enjoy the exam and service.

Friendly and professional staff, take most insurances, doctors are great, and frame selection is…read moregreat as well.

20 years and counting! Great prices and service! They are…read morevery busy. If you need eyewear soon, ask to be called if there is a cancellation. Even if you have to wait, it is worth it!!

Colleen is very helpful! Takes the time to make sure everything is done right. She actually made me…read morefeel welcome, and she was so incredibly helpful. I recommend her. She sees to it you have a good experience there. I can see! Yay!

I went in for my appointment and the doctor and staff were incredibly rude and made me feel like I…read morewas disturbing them. There was no one back for an eye appointment at all, so it was just the staff and myself, no one said "hi" or "welcome in." Instead it was "what can we do?" There were two women at the desk and the one looked at me like, how dare I come in and disturb them just sitting there, and she was the one who did my screening! I asked a question about why they do the air blowing in the eye because I just genuinely never knew why and I was curious, and you would've thought I just told her that Christmas was canceled. I've had eye exams all my life, but sometimes you just go with the flow and don't ask questions on why they do certain things, but now I know to never ask them anything, and when she took me into the exam room, she slammed the door shut. The doctor just came in, said "hi" and then we sat there in silence before he even introduced himself. He wasn't personable whatsoever, and again, made me feel like I was inconveniencing him. Plus, he clearly just came from lunch or had been eating before he came in and when his hands were adjusting the different lenses, all I smelled were onions. Not a faint smell that you really had to look for, but a, hit you in the face scent. He asked me about my lenses and I mentioned that it's been a few years since I've been to an optometrist, so I wasn't really sure what the lenses were or what all they included, even the same with my contacts. He looked at me like I was a complete moron and how dare I not know. They pushed me to get my eyes dilated and told them no, twice, and he said "so, you don't want the more expensive contacts.." No, I don't, I want what my insurance will cover and nothing more, I don't need anything fancy. That also seemed like that annoyed him. I honestly hate being the person that writes a review as I normally don't, because I know that my experience can be completely different from another person's. However, the Visionworks in the same mall, also took my insurance and I ended up going there afterwards and had a completely different, and much better, experience. Their glasses at LensCrafters are so expensive, I couldn't find anything under $350, which is only the frames! I bust my ass for my money and there's no way that I would pay that kind of expense on glasses. I honestly will never go back there for any exam or glasses because it was just a really bad experience and I don't like being made to feel like I'm not welcome, it was very uncomfortable. I'd honestly encourage people to go to Visionworks 100%

Very happy with the eye care we receive at this office. Nice…read morestaff. Always helpful. Convenient location too.

I've been going here for 4 years, love this place! Everyone is always so kind to me, and Eileen is…read morealways especially nice. Great glasses selection too!

My kids and I needed a new provider close to home for regular eye exams. We had 3 appointments…read morescheduled for one evening and all went very well. We saw two different doctors and both were great with my boys and daughter. The ladies in the vision center were also very friendly and helpful, as was the front desk employee. We were able to order new glasses for one of my boys relatively quickly and be on our way. If you're looking for a place that is kid friendly and not worried about kids being anxious and antsy, this is a good spot for you. Really love the evening availability, as well, since I work and they have school during the day. No complaints. Thank you!

4 phone calls later ( I was left on hold) Bittel Vision has not yet explained why my insurance was…read morenot billed and there is no record of communication but once when my insurance called, someone from the Bittel Vision ( staff member ) said they would contact me to discuss..... And refund.... My initial appointment was in September. I have receipts from July 2024 but my insurance was never contacted. I paid almost $300 out of pocket. Plus $40 this year for a visit and nothing. I would recommend seeking other options for eyewear and anything regarding testing and such. Also the " Business manager " that responded to my last review doesn't exist according to office staff

Incompetent staff unfortunately, two very patronizing older women. No thank you, to many other…read moreplaces to give you hard earned money to.

Love it here. Everyone is very nice and knowledgeable. They were great with my son. They have great…read morestyles. It may be a little bit pricey but well worth it. You get what you pay for! Highly recommend.

This is the fast place to get glasses if you won't fast and cheap service come here. No extra…read morefrills. You can just go in and get a prescription and they help you find a pair of glasses that don't take weeks to make. If you just want glasses fast this is the place.

The doctor was incredibly rude. Didn't listen to any of my thoughts or opinions about what I wanted…read morefor my glasses, also made a rude comment about my profession not paying a lot of money. I took my prescription to another doctor, and they said it wasn't even close to what I really needed.