Horrible experience. I hardly know where to begin. First off, I am willing to bet that employees of the company posted these 2 other reviews. They sound like a commercial, and the comment about having a lot of one on one time with your therapist is absolutely not true. Of the myriad of complaints that the clients of this program had, lack of time with your therapist was one. Clients get only 50 minutes once per week with their therapist, and oftentimes, it takes them a week or two to even assign a client to a therapist. I knew one guy that was on his 3rd week there, and he still had no therapist! I've worked in healthcare for 17 years, and I could not believe the paucity of quality therapeutic services provided. Approximately half the time an intern oversees group sessions, and oftentimes, clients are picked to lead the group, with the counselor saying very little. Sometimes we would spend an entire hour just analyzing a paragraph or short story. It was painful. There is also no psychiatrist on staff, and a family doctor is contracted to come in and see clients 3 days a week, and he manages medications. I had a situation where my blood pressure was extremely high, and steady at 189/98. I was having chest pain and shortness of breath. I was really frightened, and requested to see him. He declined, saying he would see me in 2 weeks! Unbelievable. The house manager was scared and called the paramedics out that Fri evening. Needless to say, in order to cover himself, the doctor sees me first thing Monday morning. As for paying for the treatment, my spouse and I were told that of my TWO insurance policies, neither covered substance abuse treatment. I trusted what they said...I could not fathom a healthcare provider giving misinformation. My spouse was desperate, and put nearly $16K on credit cards. I had to leave the treatment program a couple of weeks early due to internal bleeding and subsequent emergency surgery, and then the billing manager actually tried to withhold my refund for days not there!! Seeing how unethical they were with this, I then called the insurance company, and found that I had 100% coverage! I was livid. The CFO called me (now the truth comes out) and she explains that they just did not accept my particular policy because they felt that the reimbursement was not enough. I also had AHCCCS and she said that they did not work with them (more misinformation)...even though I knew a guy in the program that had AHCCCS and it paid 100% of the treatment. You have sign a contract that states if you leave treatment early, they will not refund any money. Basically, they want to get you to cash pay because it is much more money than what insurance reimburses, and they have complete control. It's really sad and disturbing that they prey upon and mislead families and individuals who are in a state of crisis. Had they have been honest upfront, I never would have gone there, and would have selected another facility. They knew that. Who in their right mind would pay $16k when they have 100% coverage through their insurance?! Because they pulled a fast one, I now have to deal with the insurance, which is what they should have done. They've tried multiple times to give me a superbillI (a line item statement of charges & billing codes for services) which I could give to my insurance comp. I had to explain what this was, and they never did get it right. I also was in no mental state to sign contracts, and they had me do this the day I came in. I have no recollection of that first week, let alone signing any paperwork. I had overdosed on pain meds, and had no mental clarity whatsoever upon admission. I may litigate. I was detoxing that first week and spent the first three days lying on a cot in a supply room, which they absurdly called the "serenity room." It was horrible. Comically, they told my spouse upon admission that they had this wonderful, innovative program for treating pain. They had nothing. I asked the doctor about different methods and modalities for controlling severe and chronic pain without opiates. He actually said, "You take ibuprofen just like everyone else." Thanks doc. Clients often found stolen their personal food that they had purchased, and on at least one occasion, the client traced it back to a staff member. The clinical staff rarely returns phone calls to family members. My spouse said that at the family mtgs, other people were complaining about this as well. My family would try to get information, and when they did get any, it took multiple phone calls, and much time to get a response. I've also been trying to get my medical records, and to date they have only provided roughly half of them, and ignored my requests for the remainder. I am filing a HIPAA violation with the government in order to get the rest. I could write a book about this experience, but suffice it to say, it was awful. I strongly advise you to go elsewhere. There are much better treatment programs in the area. read more
