I have been my mother's caregiver for 13 years since her dementia diagnosis. This was identified as…read moreAlzheimer's four years ago when she began living with me full time. I spent several years looking for a long term facility for her because I didn't want to be caught off guard if something happened and she needed placed. I didn't want this important decision made in haste. After visiting more than a dozen facilities in the valley I selected Pacifica. I tell you the background because I have read several reviews not all good about the facility and I feel it's important give perspective. In addition to my research and visiting the facilities around the valley, my father was in three different facilities before he passed. What I have learned and I believe families should be aware is no place is going to feel perfect. No place is going to be as good as your loved one with normal health or brain function and living in their own home. So it's important to look for a partner in your care. I am beyond grateful that I found Pacifica. Although it's only 4 min from my house I would not have known about it without Care Patrol who let me know they had Alzheimer's cottages. From the first visit I felt heard, understood and respected. When we have had what I call "growing pains" them learning my mom, them learning my expectations and me learning their abilities and goals for mom, the executive director and departmental directors have had their doors wide open. When there have been challenges there has been a very lovely word - "yes" that they use in order to make sure we find a way to make the situation better. I love that my mom still has dignity and privacy in the cottage. I love that the little things to make her room a home have been met with a yes. I think the cottage based system should be the future for Alzheimer's. I have not seen a cognition based system implemented as well as it is here. My mom is very high functioning and so are the peers in her cottage. But I have the peace of mind knowing when she does need more help or loses her ability to communicate etc that there is a place for her on the same property in another cottage. Stop and see what I mean for yourself.

My Mom lived at Pacifica Senior Living assisted living (now Paradise Valley Senior Living - more on…read morename change below) for the past 3 years and was promised improvements from the day she arrived until the day she left this week. They never materialized. She joins a long list of residents who moved in only to discover the reality of living there was nothing like the slick marketing website and brochure full of fake photos, fake food, fake residents and fake activities. I personally witnessed residents move out within a month of moving in. This is a CORPORATE-RUN facility that is chronically and deliberately understaffed. Bless the care givers and med-techs. They are overworked and so underpaid, most of them have full-time second jobs. They are constantly quitting due to the poor work conditions. You NEVER see senior staff in the building providing support because they're busy in their offices inventing new ways to cut costs. Waiting 30 minutes for someone to answer a call light is standard. The food is barely edible. For years it's been the same reheated from frozen food...cooked in another building and then brought to assisted living in unplugged food warmers. It is rarely warm. Residents are left to sit in their rooms or sit outside staring at a parking lot all day. There is no sense of community or fun. Individual birthdays are neither recognized nor celebrated. There's no music, no movies, no outings, no excitement, no creative outlet, nothing to do and nothing to look forward to. It's been the same 20 minute chair yoga and rotating 30 minute card games for 3 years. They're now moving their sales person with zero activities experience to lead activities because their last activities director quit. In the past 5 months, this facility has lost its executive director, nurse, resident care coordinator, maintenance director, chef, activities director, business manager and four med-techs. The Arizona Department of Health Services is frequently at this facility conducting inspections due to complaints of neglect and poor resident care. If you want the truth about this facility, look up "Pacifica Senior Living bankruptcy." Pacifica Companies is the owner of this home. They changed their name and declared bankruptcy to evade a $23M judgement stemming from a lawsuit for resident neglect. https://www.mcknightsseniorliving.com/news/senior-living-giant-pacifica-files-for-chapter-7-bankruptcy/ During the 3 years my Mom lived at this facility, she suffered injuries from falls that were never properly assessed, treated or reported. Last year after a fall I was told she was "fine." She was never assessed by a nurse despite my asking for 4 consecutive days. I finally insisted she be taken to a hospital where she was diagnosed with a "life-threatening brain bleed", from which she has permanent cognitive injuries to this day. A few weeks ago, my Mom fell and again they failed to properly assess or treat her. I was told she was "fine" only to discover she was in too much pain to stand up. I called 911 to have her taken to a hospital and it turns out she had a hip fracture. I called the interim Executive Director, Erin Masterson, who also runs Cottages at Peoria (they have the identical website with the same fake photos) and asked her to return my call to discuss my Mom's injuries. Not only did she not return my call, she texted me that my Mom "refused to go to the hospital this morning," as if that absolves her of the responsibility to properly assess and communicate my Mom's injuries. Instead she blamed my 83 year old mother (who has dementia) for not wanting to go to a hospital. I've since moved my Mom to a new home. She's received more competent care in this FULLY STAFFED home in 2 days than she ever did during her 3 years at Pacifica/ Paradise Valley. Read the reviews of this company and of this facility. Do not believe the fake marketing and false promises of "change." Also disregard the light on details fake 5 star reviews. As long as Pacifica Companies owns this facility, it will NEVER change or improve. Edit: Adding to my review to address the fake response below. Paradise Valley Senior Living IS OWNED by the Pacifica Companies...also known as The Heritage Resource Group. The owner of the company Deepak Israni, who has led the company since 1987. The website is: www.pacificacompanies.com. They have password protected the Team page on their website so you can't see his name. Just Google Deepak Israni. The shell game they're playing is to change their name and claim it has nothing to do with Pacifica Senior Living, which is what this fakebot responder is doing. So they are LIARS on top everything else. Read more in this article which is entitled: Senior Living Company Facing Bankruptcy Spins an Elaborate Web of Companies. https://www.montereycountynow.com/news/local_news/a-senior-living-company-facing-bankruptcy-spins-an-elaborate-web-of-companies/article_2fe878c7-6f2f-49eb-9b19-e7ab85ac1ef5.html

My Mom has been a resident for about 6 months now and the experience has been exceptional…read more She has seen a remarkable improvement in her overall health and mobility. The comfortable accommodations, great food, and exercise program are just what we were looking for and she is very happy there. Very grateful for the positive impact everyone there has provided.

For an "assisted living " facility there are A LOT of people who should be in memory care.read more

CSL was a lifesaver for me! After spending 12+ hours a day in IOP every day for 10 days I was so…read moregrateful to come home to a delicious, hot dinner every night within 30 minutes of coming in the door. I did not have the mental capacity or energy to fix anything for myself or to do much other than a drive-thru, which I don't really like to do anyway. There was the opportunity to meet and bond with other men in recovery and share our strength and hope. This was nice to do after spending the day delving into my addictions and a painful past. Isolating in a hotel by yourself at night is the LAST thing I would recommend for anyone going through IOP. Tim Westbrook, Owner, held nightly check-ins and each of us was held accountable for maintaining curfews and performing house chores (coffee prep, sweeping front porch, dishes etc). This gave everyone some "skin in the game" and made for a nice division of labor. This structure may not appeal to some that are less than serious about their recovery. However, I found this accountability reassuring and particularly good for me. Breakfast and dinners were all super healthy choices and planned out with input from us. CSL truly took a load off of my mind and allowed me to concentrate on doing what I came to Phoenix for--fixing me. It was also good to have a conversation or a laugh after long days of therapy and Tim is a great facilitator for discussions ranging from addiction to yoga. Last, the location was perfect, a $10 lyft ride to everything--Scottsdale Mall or the Airport and everything in between. Patrick L-Nashville

This program is changing lives. I have witnessed people take charge of their lives and make…read moredramatic differences. I highly recommend Camelback Recovery.

FOUNTAIN HILLS RECOVERY When drugs happen in your life,…read morefirst it's hard to tell cuz druggies are very good liars. If you're reading this bless you and good luck. With the new drugs being dumped in our country (fentenayl) it comes down to paying for good therapy or paying the mortician, period. I am a retired owner of a large NYSE investment company and I know good professional service dealing in intangibles. Sandy and her staff are as professional as you can get, smart, experienced, all with true empathy. Their guidance and constant communication are a true beacon in a difficult time.

Desert mountain Scottsdale facility The duty of care for…read morethe first 24 hours is extremely crucial. Vitals including heart rate and change in heart rate at anytime could be the difference between life or death and should be monitored at all times. Emergency services getting to a patients room should not be 'confusing and complex'. Also critical is that any CPR administered should be done on a hard surface not on a couch or bed.

Easy drop off of items which I donated. The staff was very friendly and helpful. Great place to…read morerent medical equipment

truly the best decision i've ever made…read more i can honestly say coming here has changed my life in every possible way. the staff here is beyond amazing -- they don't just do their jobs, they care. like really care. every single person goes out of their way to make sure you feel supported, seen, and heard. Marissa and Darcy, my case workers, have been such a blessing. they've helped me with everything -- from building a plan for my future to just being there when i needed someone to talk to. they make sure you're not just okay while you're here, but that you're set up for success after -- with school, work, housing, all of it. my therapist Michael has made such a huge impact on me. i've learned more from him in these four weeks than i ever expected to. he's helped me understand myself on a deeper level and actually believe in the person i'm becoming. there are also so many other amazing people who have made this experience what it is -- Grace, Frankie, Drew, Shaun, Sergio, Eric, Renee, Lindsey, Hannah, Justin, Zach, Kayla, Erin, Jordan, Desiree, John, Marcel, Donny, Tiffany, Haley, Mary, Makenzie, and Kristian, and even the cleaning ladies who always bring such good energy and kindness every day. every single one of them plays a part in creating this safe, healing environment. you can feel the love and care everywhere here. the classes are incredible too -- they're real, they hit deep, and they actually teach you how to live again. you learn about emotions, boundaries, relapse prevention, communication, and just how to be a healthy person in every part of your life. and the community you build here... it's like family. everyone is trying to get better together, and the friendships you make are real and lasting. i've met people i'll stay connected with forever. if you truly want to get sober and start over the right way, this is the place. they help you heal, rebuild, and actually find yourself again. i'll forever be grateful for everyone here -- they helped me find hope again.

Kristian my therapist at pinnacle is an amazing person that is intelligent passionate knowledgeable…read moreand spiritual. She truly cared for me and made me feel seen and loved. We did great work, her brain spotting technique was super transformative. I love her as a person and a therapist. If you or someone you love needs help I would send them to pinnacle.

Thanks to Mary, Debbie and staff who have made our visits so inviting. When Maravilla first opened…read morewe loved It, attended a couple of events and it just felt right! With this being said, by years end, we will call it home. Couldn't think of a better ship to live on

Don't mind the past horrible reviews, probably made from other retirement communities wanting more…read morebusiness. Maryvilla is one of the few places that actually have 24/7 nurses that makes sure the loved one gets the best possible care - Been going for about a year. There's two dining rooms with gourmet food, great 24/7 security - and there's 24/7 activities that happen there. There is few pianos to play on, a small arcade area, a library. There's a huge living room where residents watch movies and the view from the balcony areas is great during July 4th fireworks in the area. No complaints here, you may see protected wild life like Javelins in the area but thats typical in Scottsdale. This area is also next to Fairmont Princess Hotel so out of state loved ones can visit and stay at walking distance. So this place may be more expensive than most places that just let the residents sit around - I seen interaction with residents with the caring nurses that's been there for many years. A++ place, would highly recommend.