My Mom lived at Pacifica Senior Living assisted living (now Paradise Valley Senior Living - more on…read morename change below) for the past 3 years and was promised improvements from the day she arrived until the day she left this week. They never materialized.
She joins a long list of residents who moved in only to discover the reality of living there was nothing like the slick marketing website and brochure full of fake photos, fake food, fake residents and fake activities. I personally witnessed residents move out within a month of moving in.
This is a CORPORATE-RUN facility that is chronically and deliberately understaffed. Bless the care givers and med-techs. They are overworked and so underpaid, most of them have full-time second jobs. They are constantly quitting due to the poor work conditions. You NEVER see senior staff in the building providing support because they're busy in their offices inventing new ways to cut costs. Waiting 30 minutes for someone to answer a call light is standard.
The food is barely edible. For years it's been the same reheated from frozen food...cooked in another building and then brought to assisted living in unplugged food warmers. It is rarely warm.
Residents are left to sit in their rooms or sit outside staring at a parking lot all day. There is no sense of community or fun. Individual birthdays are neither recognized nor celebrated. There's no music, no movies, no outings, no excitement, no creative outlet, nothing to do and nothing to look forward to. It's been the same 20 minute chair yoga and rotating 30 minute card games for 3 years. They're now moving their sales person with zero activities experience to lead activities because their last activities director quit.
In the past 5 months, this facility has lost its executive director, nurse, resident care coordinator, maintenance director, chef, activities director, business manager and four med-techs. The Arizona Department of Health Services is frequently at this facility conducting inspections due to complaints of neglect and poor resident care.
If you want the truth about this facility, look up "Pacifica Senior Living bankruptcy." Pacifica Companies is the owner of this home. They changed their name and declared bankruptcy to evade a $23M judgement stemming from a lawsuit for resident neglect.
https://www.mcknightsseniorliving.com/news/senior-living-giant-pacifica-files-for-chapter-7-bankruptcy/
During the 3 years my Mom lived at this facility, she suffered injuries from falls that were never properly assessed, treated or reported. Last year after a fall I was told she was "fine." She was never assessed by a nurse despite my asking for 4 consecutive days. I finally insisted she be taken to a hospital where she was diagnosed with a "life-threatening brain bleed", from which she has permanent cognitive injuries to this day.
A few weeks ago, my Mom fell and again they failed to properly assess or treat her. I was told she was "fine" only to discover she was in too much pain to stand up. I called 911 to have her taken to a hospital and it turns out she had a hip fracture.
I called the interim Executive Director, Erin Masterson, who also runs Cottages at Peoria (they have the identical website with the same fake photos) and asked her to return my call to discuss my Mom's injuries. Not only did she not return my call, she texted me that my Mom "refused to go to the hospital this morning," as if that absolves her of the responsibility to properly assess and communicate my Mom's injuries. Instead she blamed my 83 year old mother (who has dementia) for not wanting to go to a hospital.
I've since moved my Mom to a new home. She's received more competent care in this FULLY STAFFED home in 2 days than she ever did during her 3 years at Pacifica/ Paradise Valley. Read the reviews of this company and of this facility. Do not believe the fake marketing and false promises of "change." Also disregard the light on details fake 5 star reviews. As long as Pacifica Companies owns this facility, it will NEVER change or improve.
Edit: Adding to my review to address the fake response below. Paradise Valley Senior Living IS OWNED by the Pacifica Companies...also known as The Heritage Resource Group.
The owner of the company Deepak Israni, who has led the company since 1987. The website is: www.pacificacompanies.com. They have password protected the Team page on their website so you can't see his name. Just Google Deepak Israni.
The shell game they're playing is to change their name and claim it has nothing to do with Pacifica Senior Living, which is what this fakebot responder is doing. So they are LIARS on top everything else.
Read more in this article which is entitled: Senior Living Company Facing Bankruptcy Spins an Elaborate Web of Companies.
https://www.montereycountynow.com/news/local_news/a-senior-living-company-facing-bankruptcy-spins-an-elaborate-web-of-companies/article_2fe878c7-6f2f-49eb-9b19-e7ab85ac1ef5.html