My comment is regarding Alec at Avista. He handled a big issue in my brother's room today with…read moreprofessionalism and compassion with as little effect on my brother as possible. Quite an asset to this facility. Thank you Alec. Job well done.

My mother is a resident at this place, she is 81 years old and has pretty severe cognitive issues,…read moredementia. She lives in the memory care unit; you have to have a password to use the elevator to get to her floor. I forgot to mention, they have a tablet that you use to check in- you enter your phone number and then it asks if you're seeing your person. It takes your picture, then it prints out a label. You have to use it to check out too, security is important. I went to their Thanksgiving buffet, everyone went to the first floor and got their food. The whole dinning room was open, so family could come visit their loved ones.

My Mom has been a resident for about 6 months now and the experience has been exceptional…read more She has seen a remarkable improvement in her overall health and mobility. The comfortable accommodations, great food, and exercise program are just what we were looking for and she is very happy there. Very grateful for the positive impact everyone there has provided.

For an "assisted living " facility there are A LOT of people who should be in memory care.read more

As a professional photographer, I work with a variety of senior living facilities and by far,…read moreHeritage Communities and all of their Orchard Pointe locations, including the one here at Arrowhead are at the top of their class! There is so much JOY in the residents and the teams that work with them and there is a true sense of comradery, family and connection. As seniors age, mental and physical capacity may become diminished, but there is still so much spark in the residents I have worked with here and I truly believe it's because the teams working for the communities foster such a wonderful spirit of love and togetherness. They speak hopefully, lovingly and faithfully and it really reflects in the faces and eyes of those who live here. They are committed to loving the residents and you see it! I am not just saying this because I have worked with them for several years doing marketing photography, but because I truly do see a special difference in these communities. Heritage is truly top-notch and a place I've already started comfortably recommending to family friends, because I believe they have something truly special.

In a time of great anxiety I was touring multiple facilities looking for a place for my mom. This…read morewas our first place and quickly became the standard I set for the rest that I toured! Yvette took me through the whole facility. It was warm, welcoming and so peaceful. Mom would be staying in the memory care. It was so safe, quiet and very intimate. It's set up almost like a Montessori school. They only take around 20 residents in the memory care. I was so grateful they had an opening for her! They have a ratio of about 1 care giver to 5 residents. They had amazing safety systems set up for caring for their residents! We had superb gentle nurses and caregivers like Arrietta and Delores! They looked after mom like she was their own. So protective! There was Pablo who at nights would stay close and talk to mom's room/door so she would feel comfortable and sleep! From the moment she arrived at Orchard Point earlier than expected, Yvette and Patty the Director took such amazing care of her. Even answering their personal cellphones late late at night on our first night there. I was expecting voicemail but they took my call and jumped into action! They quickly helped with any accommodations she/we needed. They helped us as her family find support for her! They and all of the staff in the Memory Care are a family! It felt like home. The residents mom spent time with were so happy. Everyone was active, clean, needs being met! There was not one single resident who wasn't being loved and cared for! Orchard Pointe was such a blessing for us in a painful journey! They took care of us! They took care of us so we could set back and breathe! Orchard Pointe is a Home and a Family! My mom has passed but we will be eternally grateful to have found Yvette, Patty and everyone at Orchard Pointe! They truly love and care for their residents and their families! Thank you everyone at Orchard Pointe for taking care of Mom and me to!

Recently we had to find assisted living for a dear friend of mine who is 95. At that time, the…read moredecision to find a place for her to build up her strength after being released from rehabilitative care. I didn't personally go to see the three places suggested for her needs but trust entirely the person who did it. They found Visa Living Senior Care which was just opening and Elizabeth went there to stay. This is a beautiful home in the heart of the Arcadia area which can have ten residents. It is newly remodeled for the needs of an elderly person who just can no longer be home. It has a wide open floor plan that is very accessible and really looks like you are living in a real person's home and not a facility. The furniture and tables are are in warm tones of wood and corresponding colors. It has different areas for different functions and a wide open inviting kitchen area. There is a cage with birds to watch and aquariums. There is also a beautiful backyard with a walking path, putting green, and table where they have lunch when the weather is nice. The landscaping is beautiful. They also have a beauty parlor where the residents can keep up there looks. Does this sound like and group home you have ever heard about. I have never seen one like it. The care for the residents is so right on. The attendants are very loving and caring people. The also have different activities during the day. I've had to deal with assisted living before and I learned that the more you visit, the more attentive the staff will be to your loved one. I really believe that isn't a problem here. My friend has some problems that I don't believed were being followed up by the rehab center. They are doing this here. One more thing that I would like to say that is so exceptional about the Arcadia living branch of this company. The food is really good. I was at a their holiday party today and the food was excellent. What impressed me so much was my friend pointed out the shrimp and several other dishes that they served her during the week! I had a dear friend who was at an assisted living facility for people with Alzheimer's on 38th st and Bell. The food there was so unappetizing as to be pitiful. This is one area where they had found they could cut the budget and they really did. I am not saying a name but you can find a review I did if you care to find it. What a difference! Sad thing to say is that I don't think my friend will ever to come home. I also don't think she will see another Christmas. That may time maybe coming in the following year. So sad. However, if that is the case, at least I know Elizabeth is going to have a good time along the way. I do recommend this faclity.

These people care! House is always clean and organized. The staff is very friendly and always…read moretaking extra care of their residents.

Scottsdale Memory Care has been a real God send!! They took careful care of my mom for five years,…read moreuntil she passed on Nov. 27th 2017. Everyone on staff takes a personal interest in the residents well-being, and are very professional. The Caregivers are very compassionate, and demonstrate through knowledge of their most difficult jobs. The Office Staff members do a phenomenal job, Jerry, always offers his assistance in spite of the subject not in his job discription! Colleen, past Director of Medical Dept., has been extremely helpful during the tenure of my mom's residence. All of the nursing staff are exceptionally professional, and caring as well. There is not a better facility for Dementia patients than Scottsdale Memory Care. Oh, and the food preparation is awesome! Thank you Tracy! All the very best to each and every one of you awesome folks!! Thank You. Mike and Jan Larsen

I have only good things to say about Scottsdale Memory Care…read more They gave my mother the attention and care she needed and were kind , gentle and patient in doing it. As my mothers health deteriorated the kindness all the staff showed to our family was wonderful. I highly recommend them

Thank you, HOV for all of your support personally and professionally. As my father-in-law declined…read morein health in an Assisted Living, family opted in for services with a smaller hospice agency. They were kind, caring, but in way over their heads. His behaviors became increasingly erratic, needing family to stay with him 24/7, even though he was in Assisted Living. 3 ER trips in 3 days, physicians at the ER were all saying "this is end of life" - but the smaller hospice couldn't support us with the services we needed - basically, keeping him comfortable, calmed, able to rest, and not so fearful. We made the call to HOV and that same day, EVERYTHING was being addressed. He went from literally trying to climb the walls, injuring himself, thinking there were killers hiding in his shower, to resting quietly. We were kept updated by the compassionate HOV team. This made everything so much easier. The stress on family during this time is unbelievable - to know your loved one is in such great care, that we don't have to be there 24/7 while juggling work, home, kids, etc. is an incredible weight lifted. I've also worked with HOV on numerous occasions for work. As a nurse, I'm confident in recommending HOV. I also needed the 8 hours of training mandated by AZ for dementia care - and HOV provided that for free to our entire staff and did a tremendous job. Your outreach across the valley is incredible and your stellar reputation is well-deserved. Many thanks!

My husband is in memory care. Hospice of the Valley is wonderful. They have provided his hospital…read morebed. They take care of any medicines he needs. They come to shower him. They do a lot more quality care. The nurse comes once a week to see how things are progressing and to take care of whatever he needs. A lot of support. I cannot say enough things about how wonderful they are. Thank you everyone at HOV

IF you are lucky enough to get Bridget, she is amazing!! Very communicative and caring…read more Each Supervisor that attempted to schedule were TERRIBLE . Jessica and Arnold do not communicate until dat before or day of when they want to come out. I had to go through Bridgett to eveb schedule with Jessica and even after I asked Bridgett to have Jessica reach out, she never did!! She sent a message through Bridgett stating that she would do a nonbillable and discharge my mother without seeing her!! Then Bridgett messages me the following week stating that the office does not want this to happen and that another Supervisor would be reaching out. I got a call around 6pm from a man named David stating that he was scheduled to come out the next day!! I guess they seem to feel that people do not have things going on and are just waiting for them. Absolutely unprofessional and terrible customer service!!!!

No communication. They cut my mom off of services after saying the had her on hold while they…read morecontacted her doctors. Then said she didn't qualify any more because she could shower and dress in her own. She's 84 with Parkinson's and in a wheelchair. No one even evaluated her to see if that was true. Drs said they were never contacted. Radio silence so I followed up with the contact I had. "Sorry I thought the director was going to contact you." So much for we will support you through this process.

Exceptional Care When Our Family Needed It Most Our family…read moreis incredibly grateful to Savior Hospice for going above and beyond during an extremely urgent and difficult situation involving my brother, who has Down syndrome. When his current nursing-supported home, which is not a hospice facility, failed to adequately respond to his needs, we suddenly found ourselves facing an urgent situation with very few options. Savior Hospice stepped in when we desperately needed help. They worked quickly to navigate the situation and, most importantly, found urgent respite care for my brother, providing our family with a safe and compassionate solution when we were running out of options. I cannot say enough about Bailey Simon, his nurse, who visits twice a week. Bailey provides exceptional care and brings a level of compassion, attentiveness, and genuine concern that means so much to our family. She treats my brother with dignity and kindness while also giving our family confidence that he is being cared for by someone who truly understands his needs. also want to recognize Sherry Dopak, his social worker, for her extraordinary support. Sherry has been instrumental in helping us navigate an incredibly challenging situation. She listens, advocates, responds, and works to find solutions rather than simply telling us what cannot be done. What impressed us most about Savior Hospice was that they didn't just provide hospice services--they stepped up for our family when we were in crisis. They recognized that my brother needed help, and they acted. In a world where it often feels like people are quick to criticize and slow to praise, we want to make sure these exceptional individuals and Savior Hospice receive the recognition they deserve. Thank you, Bailey, Sherry, and the entire Savior Hospice team. Your compassion, urgency, advocacy, and willingness to go above and beyond have made an enormous difference for my brother and for our entire family. We will never forget it.

SAVIOR HOSPICE I…read morewanted to reach out and say Thank you! From the moment I reached out to Kim Yeatts to let her know our concerns for my mother in law, things were handled. I just needed to answer a few simple questions and the ball was rolling. That day! Debra Martinez took over from there and my Mother in law was moved out of ICU back into her home with grace and comfort. They communicated with us and walked us through every step. If we had a question we had Debra's cell number. They helped us through an emotionally difficult time. They helped us with all the medical stuff so we could focus on showing love to my husband's Mother. All of this was at no cost to us. It is a wonderful thing to know your options when caring for your elderly loved ones. I encourage you to check out saviorhopsice.org I'm glad I did! Lisa B Phoenix AZ