I give this establishment zero stars, for the price that you pay there is not quality care…read moreunfortunately. When they see family members come in, they act like they're super caring, but I've caught them several times ignoring the residents. Most of the residents look beat up and bruised from falling because they weren't being watched. The staff are thieves. Management could care less about anything. And your nickel and dimed for everything, you think you pay one price but your bill is several thousand dollars a month more. I was told one thing several times, but they never stick to their word they do what they want. I've never met a bunch of more uncaring people in my whole entire life. My parents were barely there for three weeks and couldn't wait to run away from that place as fast as possible. Don't fall for their bullshit.

Warning! Management can't or won't keep a full working staff roster. Turnover is like a…read morehurricane. Mom moved to Morningstar in 2017. It was good for quite a while, but now (Fall 2019) it is in turmoil. It is woefully understaffed (does it even meet code?). They can't retain people at any level, from primary caregivers to department managers. Pay levels and how staff is treated are both issues. The facility is nice, opening in 2016, but their management has taken a serious turn for the worse. The ownership of this facility is Morningstar Senior Management of Denver, CO. They provide no e-mail address, no complaint channel via e-mail, web or telephone, and no one on their executive team will either take a phone call or return a message. Sadly, we are going to look for another facility.

These people care! House is always clean and organized. The staff is very friendly and always…read moretaking extra care of their residents.

The Staff here are compassionate, attentive and truly dedicated to providing a safe and supportive…read moreenvironment. the facility is clean, well maintained and gives families a peace of mind knowing their loved ones are in good hands. highly recommended.

We moved my Mom into Clarendale, the Cactus Wren wing, in June of 2025. It has been ABSOLUTELY…read moreseamless. Kimberly Revans and her staff in the Memory Care are extremely helpful, incredibly sweet, patient, and kind . They truly care about each resident like they are a family member. We are so very thankful for each one of them and it starts with Kimberly, the Memory Care director.

From the owner: Clarendale of Arcadia, located in Phoenix's desirable Arcadia neighborhood near Camelback Mountain…read moreand Camelback Road, offers Independent Living, Assisted Living, and Memory Care, ensuring a full continuum of support both now and in the future. Residents enjoy a unique blend of natural beauty and urban convenience, all shaped by LifeStyle Promises®, LCS's philosophy of choice and flexibility. The community provides a range of services including diverse culinary options, a Health and Wellness Center, professional maintenance, cleaning services, basic cable and Wi-Fi, scheduled transportation, all utilities except telephone, and is pet-friendly with its own dog park. Resort-style amenities further enrich daily living, featuring multiple dining venues, outdoor patios, landscaped courtyards, an arts and crafts center, fitness center, putting green, movie theater, indoor heated pool, full-service salon and spa, and a dedicated dog park. Every aspect at Clarendale of Arcadia is designed to enhance comfort, support well-being, and foster memorable, meaningful experiences in a welcoming environment.

My wife has been at this facility for 9 months. She has received nothing but outstanding care from…read moreevery one of her Caregivers. The Memory Care Unit manager is outstanding and stays directly involved in every facet of her care. She receives weekly welfare checks from Hospice of the Valley and I am provided personal info on her condition and vital signs after those visits. I couldn't be more comfortable with my precious wife being cared for by Sunrise of Scottsdale.

AMZING attentive, caring, and warm staff. Empathetic, patient, informed. Genuine and loving…read morecommunity. Mom could not be in better hands. Truly home for mom. Peace of mind for family. 5 Stars all the way.

My husband is a patient at Biltmore Assisted Living facility & I am very pleased with the quality…read moreof care that he has received while a resident. My husband suffers from dementia. The director of the facility, Traci Victor, has given me access to her phone number, and the communication is great. She prefers communication via texting, as it allows for faster response time. The facility is on the smaller side, with 10 residents calling the property home. However, because of the smaller patient size, it allows for a more favorable patient to staff ratio. The kitchen is an open concept adjacent to the main game/TV room. Food is prepared daily, good quality & nutritious. The portions may appear small, but residents are mostly elderly & that fits with their lifestyle. My husband has his own private room with an accompanying bathroom (consisting of a toilet & sink) The shower is across the hall, which is appropriate for safety & assistance. There is a very nice "Sun Room" facing a very large backyard. I have seen residents enjoying said room, & meals are done with socialization with other residents. My husband prefers his meals to be served on the couch in front of the main TV using a table with wheels. Medications are coordinated & dispensed. I feel blessed to have Dr Talisa Adkison MD, reviewing his needs monthly. She is truly a saint & spent more than 30 minutes interviewing him. Her office staff is also exemplary . If I need to call, someone will pick up, which is convenient for me, as I reside out of State. Dr Adkison will either respond herself, or direct staff of her intentions. Dr is the physician for most of the other residents. Holidays are festive, & Traci has the facility decorated to reflex the season. Traci has given special interest to my husband during Christmas & his birthday. He is a fan of the San Francisco Giants baseball team, & she was thoughtful enough to gift him a hat of said franchise for his birthday. He has spoken of this gift frequently, & it gives him much comfort & pleasure. This is of much amazement on my part due to his dementia & short term memory loss. I highly recommend Biltmore Assisted Living for loved ones experiencing issues with memory loss & cognitive decline. The facility is a thorough, safe & clean environment. They have preformed a difficult job to a high standard.

Biltmore assisted has very good care, home cooked meals and plenty of space for residents to join…read moreeach other in large TV area or in relaxing coffee room with fireplace. Residents eat on a terrace overlooking beautiful grounds. Tracy, the certified house manager, was outstanding in keeping the home spotless and meeting the needs of the residents. My mom adored Tracy and her little dog, Wilkie. Linda was a warm soul who took care of medications and also enjoyed cooking meals for the residents. To have my mom pass away in a place where she was never lonely, felt loved and respected, was a gift. For that our family is grateful. However, I like transparency. It shows integrity and character. Mike, the co owner is very friendly at first but I feel he was intentionally trying to pull the wool over our eyes. Regarding deposit money, we would have placed our mom there anyway, so there was no reason to be deceitful. Make sure to read contract carefully and get a copy as soon as you sign. I did not get a copy and I noticed 500.00 move in fee and $500.00 administrative fee. We weren't charged those nor had I ever seen them on my contract. I think the fees were typed in after the fact. Mike, (Mihai Ilioi) the co-owner, knows that placing a loved one in an assisted living home is an emotional time for family. Many of us aren't thinking as clearly. So Read the Contract carefully, take your time, do not be rushed and get a copy right then and there. You have the right to make an informed choice.

Acoya Shea has been a wonderful transition spot for my mom over the last couple of months…read more.. We were impressed with it from our initial tour. The staff have always been friendly and helpful and the residents genuinely love living here. There is a variety of daily activities for those that want to participate, quality food onsite (all meals included), and plenty of additional amenities that help make living here super convenient. It's also a great location just east of Scottsdale on Shea. The apartments themselves are a great size and the entire facility is clean and vibrant. I'm not sure if this will be "home" for the long term for my mom, but it has been perfect for the time being.

My friend and her husband recently moved into Acoya Shea. I didn't even realize that this…read moreretirement/assisted living facility was even at this location (across from Butterfield's restaurant, near Shea and Scottsdale) because it's such a new property. Yesterday, I went to visit them and have lunch with them at their facility's restaurant. From the moment I walked in, I marveled at how new and beautiful everything looked. There was even a slight smell of fresh paint to add to the newness. The decor in the lobby was gorgeous and upscale, with high ceilings, inventive light fixtures, and lots of seating. The restaurant offers sit-down service. They have daily specials and a soup of the day. They had a good variety of sandwiches, salads, soups, and desserts for lunch. The brownie was my favorite part of the meal. It was decadent! This facility allows for small pets. There is a dog run area outside. There's also a heated pool and a gorgeous seating area outside with a large television mounted on the wall. My friend showed me the activity schedule. They offer many fitness and enrichment classes, such as art classes in the art studio. There are also bridge, rummikub, and mahjong groups that meet on a regular basis. This facility is not yet at 100% capacity. I would definitely recommend booking a tour if you are in the market for retirement living, assisted living, or memory care.

I had such a positive experience with Vista and their team.One of the things that stand out the…read moremost is how accessible and supportive the management is- they are always available, responsive and truly willing to listen. The level of involvement makes a true difference.

I recently toured all 4 of the Vista Living Senior Care homes, including their newest home in the…read moreheart of Paradise Valley. That home is conveniently located within minutes of the other 3 Arcadia homes. All of these homes are beautifully designed and have great amenities for their senior residents. I was also impressed with the on-site caregivers at each of the homes. They are caring, concerned and committed to serve their residents. When I visited the home at 4602 E. Camelback Rd., I had a chance to meet a daughter of one of the residents. She raved about the care her Mother has been receiving there and the variety of activities Vista offered to her Mother and the other residents. We spoke in the backyard of the Camelback Rd. house which has Camelback Mountain in the near background. Wow, what a nice amenity. The 3 other homes also offer a great view of Camelback Mountain, especially the newest house in Paradise Valley. I would clearly recommend the Vista Living Senior Care group of homes to anyone looking for a place for their senior loved ones to live.

The place listed in these photos is not an assisted living facility but a "luxury" rental. It is…read morenot luxury at all- my guess is, at one point it was. However, it is very outdated, worn and tattered, mismatched and extremely dusty and has been left to fall apart. Light fixtures broken and shades torn, outlet covers broken and missing, a blow up bed in an old massage room that is being counted as a bedroom, bunk beds in an old garage, appliances that do not work and a stove that will crush your feet if you don't hold it open. This place has an amazing amount of potential, the space is huge and great for large gatherings but EVERYTHING needs to be updated. I prefer towels in my bathroom, not paper towels left on the sink and I certainly want my carpets vacuumed, counters cleaned and dusted and comforters washed or replaced after each guest so I don't smell the previous guests greasy hair. I really wanted to like this place but each day brought more disappointments and unkempt attributes. If you are coming for work, request the 5G wifi, because the regular wifi was always cutting out. The view is unbeatable! The location is great! I really hope the management/owners invest in updating this because we would come back, but as it is now, I would not recommend this to anyone.

From the owner: Welcome to Windsor Luxury Assisted Living. The perfect assisted living with luxurious and extensive…read moreservices for both independent and assisted living needs. Our luxury resort atmosphere and people offer residents compassionate care, a dignified, safe and secure living environment and help with all their daily activities such as bathing, dressing, grooming, meals, medication assistance, activity planning, etc. Residents continue to enjoy the same activities and interests they always have - helping them to maintain their positive self-image, sense of purpose, confidence and independence. We hope to be welcoming you home soon.

After the passing of my relative, I requested an African Sumac seedling and planted it in the front…read moreyard 5 years ago. It looks great and reminds me of the sweet place for the final care of my beloved one. Thanks for being an excellent hospice care home.

I am so very grateful for this place, they made an overwhelming and sad time much easier to…read morenavigate. Ciara and her team were invaluable during the end of my mother's life. Caring and compassionate, they organized all appointments and were worth every penny. Beautiful place, beautiful people- THANK YOU from the bottom of our hearts

As my dad's memory declined due to Glioblastoma and treatments, a difficult decision was made for…read more24 hr care. This facility is secure and has 10 private rooms which was important as he gets close individual care and attention. With the open floor plan, you can smell the yummy meals being cooked in the kitchen and the living room is bright and open. There is a beautiful backyard and seating area which we've been enjoying this spring. The staff is warm and friendly and able to reach with ease. They've been very accommodating and helpful with our special requests. They manage meds and have a nurse who comes into the home and helps with checkups. The schedule is enriching with daily activities, set mealtimes, and he has made friends with the other residents. I would recommend this business to those whose loved ones need memory care and seeking a smaller home-like environment.

Our family was very hesitant to place our dad into a care home due to an irrational fear that it…read morewould diminish his quality of life. However, our fears were quickly dispelled after seeing how well he did. The care staff really did care and our dad continually commented about how good the food was and how nice the people were. I highly recommend this home, especially for any family member who has memory issues as it provides a safe structured environment that caters to those with memory problems.