I give this establishment zero stars, for the price that you pay there is not quality care…read moreunfortunately. When they see family members come in, they act like they're super caring, but I've caught them several times ignoring the residents. Most of the residents look beat up and bruised from falling because they weren't being watched. The staff are thieves. Management could care less about anything. And your nickel and dimed for everything, you think you pay one price but your bill is several thousand dollars a month more. I was told one thing several times, but they never stick to their word they do what they want. I've never met a bunch of more uncaring people in my whole entire life. My parents were barely there for three weeks and couldn't wait to run away from that place as fast as possible. Don't fall for their bullshit.

Warning! Management can't or won't keep a full working staff roster. Turnover is like a…read morehurricane. Mom moved to Morningstar in 2017. It was good for quite a while, but now (Fall 2019) it is in turmoil. It is woefully understaffed (does it even meet code?). They can't retain people at any level, from primary caregivers to department managers. Pay levels and how staff is treated are both issues. The facility is nice, opening in 2016, but their management has taken a serious turn for the worse. The ownership of this facility is Morningstar Senior Management of Denver, CO. They provide no e-mail address, no complaint channel via e-mail, web or telephone, and no one on their executive team will either take a phone call or return a message. Sadly, we are going to look for another facility.

My husband was in the rehab facility at The Terraces of Phx for several weeks. The staff were very…read morefriendly and helpful. I liked that they encouraged eating in the dining room and had nice table cloths with cloth napkins. He was given a choice for each meal. The PT was excellent and the facility is very clean. They have a large recreation room for bingo, movies, etc. Overall, it was a very good experience.

I recently completed a short-term rehab stay at The Terraces of Phoenix health center following hip…read moresurgery. I am quite grateful for the good care I received from the nurses and Certified Nursing Assistants (CNAs), and the outdoor grounds are beautifully maintained. However, there were notable areas that need improvement. There were times when the care staff felt stretched thin, leading to slow response times when calling for assistance. Furthermore, communication between the administrative team and family members could be improved. A major concern was the doctors, who visit the facility sporadically; my wife was never able to speak with them. The biggest issue was the performance of the physical therapy team. There was no set schedule whatsoever, and they often rushed through sessions in just five minutes, combining physical and occupational therapy together. I tracked each visit to the gym, and we never reached the expected five sessions per week for either physical or occupational therapy. While it is a nice facility with a caring nursing staff, closely monitoring the therapy department, staffing levels, and doctor communication would make the experience much better.

As my dad's memory declined due to Glioblastoma and treatments, a difficult decision was made for…read more24 hr care. This facility is secure and has 10 private rooms which was important as he gets close individual care and attention. With the open floor plan, you can smell the yummy meals being cooked in the kitchen and the living room is bright and open. There is a beautiful backyard and seating area which we've been enjoying this spring. The staff is warm and friendly and able to reach with ease. They've been very accommodating and helpful with our special requests. They manage meds and have a nurse who comes into the home and helps with checkups. The schedule is enriching with daily activities, set mealtimes, and he has made friends with the other residents. I would recommend this business to those whose loved ones need memory care and seeking a smaller home-like environment.

Our family was very hesitant to place our dad into a care home due to an irrational fear that it…read morewould diminish his quality of life. However, our fears were quickly dispelled after seeing how well he did. The care staff really did care and our dad continually commented about how good the food was and how nice the people were. I highly recommend this home, especially for any family member who has memory issues as it provides a safe structured environment that caters to those with memory problems.

Went there with my friend who is interested in moving into a senior community with a continuum of…read morecare. We had an absolutely wonderfully prepared buffet and the residents there said the quality we received was normal and not for show, so that was good to hear. We had a brief tour passing through some lovely gardens and the closed campus seemed very safe and pleasant with its plantings and benches, and pets are allowed! The tour and event was for learning about the apartments and the building and hallways reminded us of our college dorms and wasn't as modern and fresh as hoped for, although they have tried to make them more pleasant with artwork and decorative touches. The little lobby and common rooms were pleasant to get one out of the apartments and wait for friend or visitors, and the bulletin boards were full of activities. They were updating the apartments and they really make the best of the space. Many have sizable terraces, but the one we saw didn't have much of a view. The staff and residents we spoke with were all very upbeat and happy to be there talking about the events on campus, transportation to appointments and events off campus, and the comfort of being where a continuum of care can be provided. They regularly offer various tours, so by all means, give them a call and see for yourself.

I heard an older resident and new one talking about the Beatitudes Choice. The new resident was…read morevery happy with her Beatitudes choice. I visit the independent living area. Not much care. When needed. it is good. I come nearly every Thursday. I am always well received as I check in. Plus! they have candy! melt in your mouth mints and hard candies. Just like at Gramma Cottrells.

Recently we had to find assisted living for a dear friend of mine who is 95. At that time, the…read moredecision to find a place for her to build up her strength after being released from rehabilitative care. I didn't personally go to see the three places suggested for her needs but trust entirely the person who did it. They found Visa Living Senior Care which was just opening and Elizabeth went there to stay. This is a beautiful home in the heart of the Arcadia area which can have ten residents. It is newly remodeled for the needs of an elderly person who just can no longer be home. It has a wide open floor plan that is very accessible and really looks like you are living in a real person's home and not a facility. The furniture and tables are are in warm tones of wood and corresponding colors. It has different areas for different functions and a wide open inviting kitchen area. There is a cage with birds to watch and aquariums. There is also a beautiful backyard with a walking path, putting green, and table where they have lunch when the weather is nice. The landscaping is beautiful. They also have a beauty parlor where the residents can keep up there looks. Does this sound like and group home you have ever heard about. I have never seen one like it. The care for the residents is so right on. The attendants are very loving and caring people. The also have different activities during the day. I've had to deal with assisted living before and I learned that the more you visit, the more attentive the staff will be to your loved one. I really believe that isn't a problem here. My friend has some problems that I don't believed were being followed up by the rehab center. They are doing this here. One more thing that I would like to say that is so exceptional about the Arcadia living branch of this company. The food is really good. I was at a their holiday party today and the food was excellent. What impressed me so much was my friend pointed out the shrimp and several other dishes that they served her during the week! I had a dear friend who was at an assisted living facility for people with Alzheimer's on 38th st and Bell. The food there was so unappetizing as to be pitiful. This is one area where they had found they could cut the budget and they really did. I am not saying a name but you can find a review I did if you care to find it. What a difference! Sad thing to say is that I don't think my friend will ever to come home. I also don't think she will see another Christmas. That may time maybe coming in the following year. So sad. However, if that is the case, at least I know Elizabeth is going to have a good time along the way. I do recommend this faclity.

These people care! House is always clean and organized. The staff is very friendly and always…read moretaking extra care of their residents.

My comment is regarding Alec at Avista. He handled a big issue in my brother's room today with…read moreprofessionalism and compassion with as little effect on my brother as possible. Quite an asset to this facility. Thank you Alec. Job well done.

My mother is a resident at this place, she is 81 years old and has pretty severe cognitive issues,…read moredementia. She lives in the memory care unit; you have to have a password to use the elevator to get to her floor. I forgot to mention, they have a tablet that you use to check in- you enter your phone number and then it asks if you're seeing your person. It takes your picture, then it prints out a label. You have to use it to check out too, security is important. I went to their Thanksgiving buffet, everyone went to the first floor and got their food. The whole dinning room was open, so family could come visit their loved ones.

After doing a lot of research and visiting over 7 other places we choose First Choice for our Mom…read more This was the best decision we ever made. Devine and her staff are the most professional yet most loving people you could ever ask for!!! They take such wonderful care of our Mom and provide us such comfort in knowing our Mom is well taken care of. Thank you First Choice!!!

This place is great. My mom really likes living here. The house looks just like the pictures. Very…read moreclean and spacious. Rooms are good sized and have alot of natural light. There's a good energy when you walk through the house. The staff is very attentive. My mom is well cared for and she's happy. Thank you Davine and the entire staff for taking great care of my mom.

My husband is a patient at Biltmore Assisted Living facility & I am very pleased with the quality…read moreof care that he has received while a resident. My husband suffers from dementia. The director of the facility, Traci Victor, has given me access to her phone number, and the communication is great. She prefers communication via texting, as it allows for faster response time. The facility is on the smaller side, with 10 residents calling the property home. However, because of the smaller patient size, it allows for a more favorable patient to staff ratio. The kitchen is an open concept adjacent to the main game/TV room. Food is prepared daily, good quality & nutritious. The portions may appear small, but residents are mostly elderly & that fits with their lifestyle. My husband has his own private room with an accompanying bathroom (consisting of a toilet & sink) The shower is across the hall, which is appropriate for safety & assistance. There is a very nice "Sun Room" facing a very large backyard. I have seen residents enjoying said room, & meals are done with socialization with other residents. My husband prefers his meals to be served on the couch in front of the main TV using a table with wheels. Medications are coordinated & dispensed. I feel blessed to have Dr Talisa Adkison MD, reviewing his needs monthly. She is truly a saint & spent more than 30 minutes interviewing him. Her office staff is also exemplary . If I need to call, someone will pick up, which is convenient for me, as I reside out of State. Dr Adkison will either respond herself, or direct staff of her intentions. Dr is the physician for most of the other residents. Holidays are festive, & Traci has the facility decorated to reflex the season. Traci has given special interest to my husband during Christmas & his birthday. He is a fan of the San Francisco Giants baseball team, & she was thoughtful enough to gift him a hat of said franchise for his birthday. He has spoken of this gift frequently, & it gives him much comfort & pleasure. This is of much amazement on my part due to his dementia & short term memory loss. I highly recommend Biltmore Assisted Living for loved ones experiencing issues with memory loss & cognitive decline. The facility is a thorough, safe & clean environment. They have preformed a difficult job to a high standard.

Biltmore assisted has very good care, home cooked meals and plenty of space for residents to join…read moreeach other in large TV area or in relaxing coffee room with fireplace. Residents eat on a terrace overlooking beautiful grounds. Tracy, the certified house manager, was outstanding in keeping the home spotless and meeting the needs of the residents. My mom adored Tracy and her little dog, Wilkie. Linda was a warm soul who took care of medications and also enjoyed cooking meals for the residents. To have my mom pass away in a place where she was never lonely, felt loved and respected, was a gift. For that our family is grateful. However, I like transparency. It shows integrity and character. Mike, the co owner is very friendly at first but I feel he was intentionally trying to pull the wool over our eyes. Regarding deposit money, we would have placed our mom there anyway, so there was no reason to be deceitful. Make sure to read contract carefully and get a copy as soon as you sign. I did not get a copy and I noticed 500.00 move in fee and $500.00 administrative fee. We weren't charged those nor had I ever seen them on my contract. I think the fees were typed in after the fact. Mike, (Mihai Ilioi) the co-owner, knows that placing a loved one in an assisted living home is an emotional time for family. Many of us aren't thinking as clearly. So Read the Contract carefully, take your time, do not be rushed and get a copy right then and there. You have the right to make an informed choice.

Nice that family is allowed to visit at all hours…read more Activities and meals are basic. Care staff are kind and responsive yet overworked. Owners are business first minded. General surface clean environment. Outdoor grounds are okay.