I have been a customer of A Better Deal for years. Recently my A/C went out. They promptly came out (this is their busy season)and diagnosed the problem. When I bought the Lennox aur conditioner it came with a lifetime parts and labor warranty. It's been approx 14 yrs since the purchase and "A Better Deal" honored that warranty. The owner Andrew Jones even came out personally and installed the part on the weekend (great guy). If you want a dependable A/C company, this is the one. read more

I started having issues with my HVAC. I contacted A Better Deal on the Friday before Easter in the afternoon and explained my issue. They were willing to send a technician out to my house that day but I was unable to get off work. The appointment was scheduled for Monday. Andrew arrived at my home and was very kind. He explained what was causing the issue that I was having and suggested that I contact the company that installed the HVAC since he believed it would still be under warranty and would cost me nothing. Very honest. Andrew was so helpful, advising me what I should say to the other company and helping to get the system working until I could get them to come out. A Better Deal and Andrew are very honest and dependable. I wish now that I had the HVAC installed by them last year. read more

My AC went out yesterday. I left the house at 4:30pm and returned at 7pm to sweltering temps. I have used A Better Deal for years and they came through again last night. I called at 7pm. Tom, my favorite technician, arrived about 20 minutes later. By 8am, my AC was running and the bill was more than reasonable. The moral of the story, if you need a fantastic, quick response, ethical, and affordable AC repair company, give A Better Deal a try. read more

We have been with A Better Deal for almost 20 years and are always impressed with their prompt and professional service. You find a harder-working, more knowledgable, or more honest HVAC service provider. If you need them to come fix a problem at 3 am, they will be there and get the job done right. Andrew is like the AC whisperer - there is nobody I trust more to take care of my system. read more

We started using A Better Deal AC/Heat on a neighbor's recommendation. Great service every time we have needed them. Andrew is fantastic, and extremely helpful. We recently lost AC on a 103 degree day after hours, and Andrew actually came and fixed it at 11:30 PM! Highly recommended! read more

We have used A Better Deal since we purchased our home in 2012. They have always been responsive, knowledgeable, professional and fairly priced. Would not consider using any other company. read more

Andrew and his team at A Better Deal are the best in the area. Trustworthy, honest, and provide excellent service at any hour of the day and on any day of the week. Their rates are extremely competitive and most if not all services come with warranties. read more

About a year ago, we replaced our unit with A Better Deal. We had a small maintenance issue tonight and Andrew was able to make a late night service call. We are always impressed with the technicians knowledge and attention to detail. We trust their work and have recommended them many times to our friends and people in our community. Thanks Andrew and Ray for always saving the day. read more

After 2 full weeks of having no central air, and numerous no shows or call backs, we reached out to A Better Deal, and we couldn't recommend them enough! They came out with 3 hours of us calling. If you need AC/Heating/Plumbing/Electrical/Appliance Repair, I cannot recommend A Better Deal enough! Very prompt, kind, patient, and very reasonable! read more

I have used A Better Deal as my go-to Air conditioning repair company for 17yrs and I will not use anyone else! Andrew has come to the rescue in the hottest days of our Texas summer and has been available Day or night. Recently he suggested that the original equipment might be deficient and how to approach that situation with the original contractor. Andrew has always been honest with me about what was going on with my system even if it meant he would not profit from the house call. A Better Deal is the best choice when it comes to A/C repair and installs! read more

I really love this HVAC company. I never needed to search for another in the 5 years that I owned my previous home. Their techs know what they are doing and if you maintenance your system properly - you will never, ever have problems. Andrew and his team have gone above and beyond each time I needed their help. Even when I was closing on the home - they stood by our side ready and willing to help with the sale. The HVAC system (Trane) was 18 years old at the time of the sale and I never had a single issue. We did maintenance regularly, on time, and replaced the filter on time as well. Andrew helped educate me about the system as well when I first moved in. This company offers a truly one of a kind experience. I plan on using them with our new home as well in the future assuming they still service our area. What an amazing company. Always on time, ready to help, and with fair prices for the work performed. Keep up the good work, Andrew and team. read more

I went through the ringer and got attacked by a tech at Air Technical today, a company sent by my warranty company. So naturally after that attack, I was super nervous about bringing anyone else out. I fired the warranty company, and... The tech from A Better Deal came out the same day. He was extremely nice and professional. Got my AC fixed in literally no time. It's so refreshing to have someone walk into your home and treat you kindly and respectfully. We will be bringing our business to them from now on. read more

Well, I had a rough weekend. Our unit went down Friday night early Saturday morning of course it was during Labor Day weekend, so no parts could be gotten so we struggle through the weekend. Luckily a better deal we're able to get us up as soon as the parts house opened. We can't thank you guys enough I will definitely use you guys if I ever have a need again, thank you for getting us back up and running. We appreciate your Great customer service, friendly service tech. read more

Our downstairs unit stopped blowing cold air. We called A Better Deal and they sent someone out within 4 hours. The gentleman who came out was very courteous and honest and fixed the issue within an hour. No up-sale, no nonsense. Very reasonable pricing. read more

Andrew came out to check an a/c issue. He was prompt, polite, COVID distancing and QUICKly determined the problem. I will RECOMMEND A Better Deal to friends and neighbors. Thanks Andrew!!! read more

We've been using A Better Deal for a few years now. They replaced my A/C and Heating system with one recommended by Andrew. They helped us get a home improvement loan with a good interest rate to pay for it, and the savings in our electric bill more than offsets the payment amounts. We're actually saving money by taking out a loan. They always respond as quickly as possible, and do top notch work. Our hot water heater quit working yesterday afternoon. Andrew came out today to take a look at it and was able to reset something that we would not have known about and had it working in a few minutes. Further, he says if it keeps happening they can do a rebuild on the W/H and quoted a very reasonable cost. I believe this to be the best A/C Heating, appliances, etc. company in the entire Dallas Fort Worth area. Please give them your business with confidence. read more

It seems like every summer I have some AC drama. Every. Summer. So of course this summer was no different. My AC was freezing and not keeping up so I called a company I've used before and they came out, replaced a capacitor, added a bunch of coolant and charged me an exorbitant amount of money. Less than two months later my AC started acting up again so I decided I would not use the same company because I've lost trust in them. One of my Facebook mom groups had recommended A Better Deal, along with some other honest local businesses. I made my decision and called for an appointment and they came out the same day! I was able to get the 7-9pm window which was fine with me. I'd read some previous reviews that said they failed to show up so I was a little nervous but a little after 8pm Andrew called and said he was on the way. In these Covid times, safety is of utmost importance. He arrived wearing gloves and a mask. Very much appreciated since I haven't been having anyone in my house other than the ones that live in it. He found a possible issue that I guess I've had since I bought the house 4 years ago. A simple little fix that has been over looked by every other company. More coolant had to be added and I was sure I had a leak somewhere but hoping not. The cost was 1/4 of what I had paid the other company to add coolant. A day later the AC was short cycling but still cooling. I called ABD again and told them what was happening and Andrew came out around almost 10pm and let me know he may have over filled the coolant due to some ice still being present when he filled it the first time so that's why it was short cycling. He fixed the issue, told me I should be good for the season and off he went. I've been good ever since and sure hope there isn't really a leak and that the minor fix was the real issue. I realized after reading other reviews that Andrew is the owner of the company and he works hard like a regular employee just getting it done. Very professional, extremely knowledgeable and now this company has earned my trust. From the nice lady who answers the phone to getting same day appointments because they are open 7 days a week, I'm grateful and impressed. read more

I would give zero stars if I could. First the company calls my office number when I clearly asked them to call my cell phone number to tell me that they couldn't service my unit today because it was too cold to check Freon well my unit is part of a chiller system in a condo in a high-rise so it there's no Freon to check. Because they called my office instead of my cell phone as requested I didn't get the message until I had already driven 60 miles and waited two hours for the appointment. I would have been totally unaware had I not called to follow up. The man I spoke with blamed everyone on earth for the problems and eventually after a second call a half hour later he tells me he's sending "Andrew" to do the work. So, Andrew shows up says he can't do a service because they don't carry 1" air filters and basically leaves less than 3 min after arriving. Seriously the worst experience I've ever had with a services vendor. Poor communication and appalling customer service. read more

Just bought a house and Snow is sch tonight here in Texas and our furnace stopped!! They showed up fixed it and I have never used a company with more integrity and just amazing customer service !!! read more

I've used A Better Deal for years and have always found their customer service to be 5 stars. Would definitely recommend them to my friends and family. Mike S. - Hurst read more

Disappointed: I scheduled an appointment, and was given a 2 hour window. Nobody showed up, and nobody called to say they weren't coming.

In the interest of fairness I think a review of where service did not go so well is in order. I used A Better Deal in 2011 and stopped using them in 2013. My air conditioning system was not cooling properly. Mike who supposedly had experience on a Lennox system performed all the routine service up to when the compressor on the condensing unit was changed. Mike came in April 2011 and added Freon. He returned in June 2011 and added more Freon. He came out again in July 2011 and added Freon once again. He returned in August 2011 and changed a TXV component. In September of 2011 the unit stopped cooling and the compressor had to be changed to the tune of $2150. The reason for the unit failure was A Better Deal's( ABD) failure to diagnose a Freon leak. Freon has a lubricating property. If your compressor loses all Freon the motor will overheat and seize up and require replacement. A Better Deal was pushing for a condensing unit replacement for $2750 and suggested I replace the entire system for $9375. I opted to replace the compressor for $2150. But that is not the end of the story, Dustin from A Better Deal (ABD) replaced the compressor at my cost. Honestly the install was sloppy. The Freon return supply and return lines were not joined at right angles. The existing joints on components were cut and though shorter, were forced into new fittings making the joints at odd angles. The right thing to do would have been to heat the joints and remove the fittings. Both the supply and return lines were sloppily wrapped with the old foam insulation that had holes and was worn. But it gets better. About a week later the new compressor burned up and failed to function. ABD claimed it was a faulty part. I think it probably had something to do with the installation. To their credit ABD replaced the compressor they had just installed. I was more demanding this time and asked that they install the supply and return lines in a workman like manner. Maybe like that which is required when submitting work to someone grading an applicant for a HVAC license. Oh, there is more. When I looked at the wiring on the compressor I notices the wire was not the same gauge as the original compressor. I checked an electrical code manual and found the wire was under sized for the size of the motor. I asked them to come out and replace the wiring. But that is not the end of the story. Later in 2013 we were having a problem with the outdoor condensing unit again and the fan that cools the coils was not working properly. The fan has a port to oil the bearing on the fan motor, not uncommon on older units. During regular service calls the motor was never oiled. So guess what happened, the fan motor burned up. ABD said newer models have bearings that do not need to be oiled because they are sealed or made of nylon. I don't doubt that is true but I felt like that they should be competent enough to oil the fan motor. Then in August of 2013 the outdoor unit was not cooling again while I was away from home. Rich the technician claimed it was a bad TXV valve. The repair was somewhat costly. He was recommending to my wife that we replace the entire condensing unit because it was old. Finally I had the sense to raise the BS flag and call another company who was recommended by a friend. It turned out the problem was start capacitors. Much cheaper than their TXV repair quote and the condensing unit did not need to be replaced. I am really glad I changed companies. The new company is very thorough when they do routine service. When they service the furnace they remove the burner unit and clean the components. When thy service the outdoor unit they take a hose and clean the coils. ABD never did either of these things. The new company actually spends more time at my house when they come. I pay more but I have not had repeat problems like I did under ABD's watch. Funny thing ABD actually had the nerve to call me and asked me if I wanted them to come out for routine service. Just so you know they advertise low rates for service. This is a false value. You are better off paying more, it will save you a lot of money in the long run. They are a family owned company and are nice on the phone. I think the problem is hiring competent HVAC technicians. My recommendation is avoid using A Better Deal. read more

Not Reliable!! We were scheduled for them to come between 3-5pm. After no one showing up, we called the office at 6pm. We were told the service tech was finishing at another job and would be there within an hour. After two hours (now 8pm) we received a call saying they they were on their way and would arrive within 30 minutes. At 8:15pm, the tech texted to say he was still 20 mins out. He never did show, never called again. We never heard from anyone to cancel or apologize. Not acceptable. Why tell us you're on the way, when you're obviously not?! read more

This company offered the best service I've received in a long time! I needed my heating cooling system checked out as I was told by another company the system had major problems. From his findings it hasn't been working properly for some time and other company has been servicing for 11 years. He spent three hours of his own time running diagnostics to evaluate what was wrong! Did not charge me for his time. i now have several options from repair to installation of a new system. Fair pricing and options to suit my budget. I highly recommend A Better Deal. read more

Reasonable and reliable company. I have used them in the past and would recommend them.

We've been using A Better Deal for several years now and have been pretty happy with their service. They show up on time and have always been nice. They've saved us more than once by coming out in the middle of the night during the summer. The only complaint I've had is that it can be difficult to get the information you need from their office. read more

Our upstairs A/C stopped cooling today where all of our bedrooms are and called ABD after 6:00 and agreed to a after 9:00 appointment tonight and he showed up around 9:45 took him about 5 minutes to diagnose the compressor fan had gone out, had the part on his truck, made the repair and finished around 11:30. Thank You read more

If I could give this company a negative star I would. In a nutshell, they never showed up in the window they gave us, in fact one time they called on their way to my home and said they were 30 minutes away and showed up four hours later. The final straw was when I called their office to question a charge and the inconsiderate women on the other line told me if I had a problem with the charge I should have called last week when they emailed me the bill. Hmmm, I didn't know their was a problem with the bill until I opened it up a week later. Don't tell me what to do and when I should review a statement. Consumers, If you want to maintain low blood pressure, don't contact these fools. read more

Horrible service and attitude. Wouldn't even discuss anything without paying someone to come out to see if it needs work. I just wanted to get a ball park price before I paid someone to come out and insult me with a overpriced estimate. Also like I said the woman they had answering the phone was very rude and a poor attitude. read more

I have been using "A Better Deal" for over 12 years. Believe me when I say, these guys are the real deal!! Honest, hardworking and stand behind their products and services. This is a company you can trust and count on to come out quickly (even in the middle of the night at times) and wont rip you off. I wouldn't use anyone else in the metroplex!!!!! read more

During historic freezing temperatures and frequent power outages our heater quit working. We called A Better Deal because we had seen so many people locally post very favorable comments about this company. Andrew responded at 11:00PM to get out heater working again and came back the next day to follow up. He was never annoyed or in a hurry and he took several emergency calls while at our home. As I listened to him handle these upset callers who were panicked I thought how professional he treated each person and how calm he was. I will definitely call Andrew again when we have HVAC issues! read more

If I could give them 10 stars then I would! My family has been using there services for a few years now so when my husband and I moved to the area and needed some help we called them and they came right away. Andrew assured me that our units and ductwork were just fine and didn't need any type of servicing. He also saved me from being tricked into a duct cleaning service from another company. I would definitely recommend this company and plan to continue to use them as well! read more

Consumer beware!! Andrew Jones from a better deal installed an HVAC system in my house and never pulled a permit or scheduled an inspection. The workmanship on the system was really poor and I had issues within three year of purchasing a new system. There were power sources that were not insulated(which could have caused a house fire), drain issues, and there was never a J load comparison done. Andrew came out and charged me $280 for putting in refrigerant without even checking the system for a leak. Even with the system under warranty, he wanted $1350 to install a new coil after he eventually found a leak in the coil. Please be very cautious using this company, and if you have had a system installed by them, please check and make sure that he has pulled a permit and had an inspection to protect yourself!! read more

We've been very lucky in the 11 years since we built our home. No major issues with AC units or plumbing. From time to time, we do have standard maintenance and minor repairs needed however. If you're in need of any AC, Plumbing or Electrical work done on your home, you cannot go wrong by selecting A Better Deal, serving the entire metroplex. Here are a few reasons why this is the only place we allow to work on our home. Greggory performed the recent work we would definitely have him back, very polite, knowledgable and efficient! * 24 hours a day, 365 days a week, 7 days a week services * $89.00 maintenance check on AC/Heater units * $25.00 service calls!! Seriously, this is the least priced service call in the area and if work is needed, they apply it back to the bill. Very good business model. * The techs are very kind and good appearance, company logo's on vehicles and they carry all parts in their vans. * The outstanding work they provide is AMAZING! Don't hesitate to call them, you will not be disappointed! A Better Deal - Air Conditioning - Heating - Plumbing - Electrical - Appliance http://www.abetterdealinc.com Call Toll Free (888) 842-3325 - 24 Hours/365 Days a Year $25 service call! TACLA 023738E M37137 read more

I've seen a couple reviews on here that seem to hold true with this company. I also made more than one appt. with them and failed to show or even call to tell me they could not make it. I got fed up with them very quickly and called someone else to do the job. I am also in the process of trying to collect money from them for work that I paid for but they did not come back to complete. It appears to me that once you give them money good luck getting them back. I know most contractors are about getting paid but at least be professional when doing it. I would avoid these guys or at the very least get a second quote. You'll be happy you did. From what my new contractor is telling they overcharged me. Hope this helps. :) read more

This company is amazing! Service is great! Fair pricing, they come on time and I trust what they say. Would definitely recommend them to friends and family read more

We have lived in our 17 year old home for 12 years. I have had several contractors, of all types during this period. A-Better-Deal/Andrew was referred to me by my one of our go-to general contractors for HVAC work, several years ago. To date, I have never regretted my decision or their work! A-Better-Deal, has always been on time, no B.S. , and delivers exceptional quality and ownership of their work. After nursing my 17 year old twin AC units, one finally had to be replaced. A-Better-Deal, exceeded my exceptions yet again! On time, highly competitive pricing and to me as important, they cleaned up the job site when the job was competed! Too many times, be it Roofing, Landscaping, Fence Repair, etc, I have been to the point of begging these contractors to please pick up after themselves! It is outrageous, but I digress. Andrew's crew did not even leave a foot print! When the time comes to replace out other AC unit, without hesitation, I am calling A-Better-Deal. read more

After reviewing reviews and calling around for service charges I decided to go with A Better Deal Heating and Air to see if the name stands up to what it says. I called early AM and that evening around 8PM I was able to have someone come diagnose it for $25 best deal in town. The tech by the name of Gregory showed up and really took his time to inspect everything to properly diagnose. It turned out to be our thermostat so the cost was minimal for a thermostat better than the one before and to install it. Since we are not from here we now found our new HVAC company to service our home. I will definitely be asking for Gregory if and when are unit goes down again in the future. read more

The first time A Better Deal came to our house was a Saturday. I called a lot of places but they were the only one who could make it the same day. They have come to our house on Easter Sunday to fix a problem with our a/c and they didn't charge a premium. Love supporting a local, family owned small business that's dependable. read more

Over an hour late for the window they quoted. Gave them the go ahead to install a whole home surge protector and never heard back from them. I called 3 times and was told they would call me back to schedule the install. However, no call back came. Finally, the owner of the company came by and apologized for the miscommunication and said he would get back with me for an install date. Well, that was weeks ago and still no call back. Fortunately, I reached out to another company in our community and got " a better deal". read more