There was a misunderstanding regarding the replacement of my brakes which has since been resolved.read more

If I could give zero stars, I would. Without disclosing the full dollar amount I was charged $219…read moreto diagnose a valve cover and spark plugs, then quoting me $1000+ for the replacement to which I declined. When I picked my car up they failed to reinstall my skid plate. After the terrible service and my requests to speak to the owner was declined by staff, I finally got ahold of him myself. I explained to him when the car was back in my possession it had a white substance in the interior and when asking the owner what it is his reply was "Hard to say. " He then proceeded to suggest it was absorball which is a harmful chemical and when I got even more upset at this, he recanted his statement claiming it was "dust" ... he then said they were fair to me and even if a dollar figure wasn't agreed upon it's "implied". He noticed I posted a poor review, and he told me he shouldn't even be looking into my claims because I had already given a poor review and it was a 'waste of his time.' He began to call me a Karen and told me he would post the video of me getting upset (rightfully so) in the shop, to his thousands of followers so that they could see how much of a "Karen I am" .. in my opinion, the staff and the owner are very un professional. I should get my car back how I dropped it off and any and all fees should be discussed in detail prior to a shop starting any work.

These guys rock. Great prices and fair travel fees. Used them 5 times and never had an issue. Way…read morebetter than dealership. They use great quality glass and when they leave it is a like they were never there minus the new windshield. For broken windows, they also do a full clean up of the glass so great for when your car gets broken into. Happened to me 3 times downtown ottawa.

This company is the best, I got an online response and a quote on the same day which was a Sunday…read moreby the way. On the same email I had an appointment for the next day. Everything was on time and got done within 45 minutes. Nice job, would recommend to everybody. Thank you for the great service.

It was a Thursday night. I was returning to the hotel after an enjoyable time being a tourist at…read moreByWard Market. I was looking through the right side of my windshield, making a right turn. I noticed something odd on it. I wasn't sure if it was dirt on the outside or my windshield had a chip. When I got to the underground parking lot, I inspected my car's windshield. It was indeed a stone chip. Fortunately, I have experienced the worst case getting a stone chip, as weird as this statement sounds. Years ago, I was driving to park my car at work. I was heading to the airport on highway 401 and heard a stone hit my windshield. I saw the crack. It started off small. By the time I had parked my car, it was roughly 3.5 inches in length. That issue required replacing the entire windshield. It wasn't the ideal situation going on vacation halfway around the world and having to deal with a glass issue. I had to wait for the windshield to arrive before I could take my car in. It took an entire day to complete once I was back. I didn't know whether I'd end up with that scenario again or if this stone chip was more self-contained. I decided to file a claim with my insurance once I got to the room. My insurance policy covers stone chips. Since this chip was no larger than a quarter, the woman on the phone at my insurance said that it could be fixed immediately. She looked up auto glass places near the hotel where I was staying. She found this UniglassPlus. She booked an appointment for noon the following day. I dropped by this store at around 11:30 am on a Friday. It took me four minutes to drive over here. Easy! I backed into a spot and headed inside. I was immediately greeted by Mark, who was extremely chipper and had a lovely personality. He let me know that he saw my appointment when he walked through the door at 6 am. Man, I wish that I had a smidge of his enthusiasm. I wonder if it's fuelled by caffeine or if he is naturally like that all day long. He asked for my car's key fob. He immediately contacted a technician to fetch my car that I had parked at the front. He said that it would take thirty minutes or so. I sat down and relaxed. You could get coffee or water in the corner facing Cyrville Road. This place has a Keurig machine, so you could technically bring your own pods in if you're that type of coffee or tea drinker. I had an energy drink with me, so I was good. I still think that energy drinks do nothing for me. My demeanour is consistent with or without consuming an energy drink. I even wrote a Yelp review while I waited because I had nothing better to do! Mark let me know that my car was done and the technician drove the car to the storefront. He said that there was a tiny dot left where the chip was and that this fix was under warranty for life. Cool! He gave me the printed details. A copy of it automatically went to my insurance company. I thanked him and left. I headed to my go-to Starbucks about two minutes away. While lined up at the drive-thru, I could barely see the spot where the chip was. The fix was great. I have since driven back home and the fix continues to hold up. It's never great having something odd like a stone chip happen while you are on vacation. Thanks to my insurance setting up the repair at UniglassPlus, it was peace of mind getting it done before I headed home. I got in just before the weekend had started. Service was excellent and customer service was stellar. I hope that you never encounter glass issues with your car. However, if you do and are in the Gloucester area, I highly recommend coming here. (261)

Friday afternoon , 2pm rearview window to our Honda Pilote accidentally broke into a million…read morepieces. After making several phone calls Pepe came to the rescue!!! Although we were hours from a long weekend holiday he went out of his way to make sure the window was fixed before 5pm. We can not express our gratitude enough and we highly recommend Cyrville Location. Should you need anything at all give them a call! Great contact to have!!

I took my vehicle in to have the right frt fender painted and straightened. My car had Expel on the…read moresurface. The fender was painted - good job it appeared, but very poor color match. I accepted the repair as I was tired of waiting. Recently I pulled all of the Expel off of the vehicle to sell it. The hood and right frt fender look like new. The Xpel was applied before the clear coat had hardened and pulled all of the clear coat off of the repainted fender. On closer examination I noticed the paint is peeling and starting to rust on the edge. I contacted the manager who told me he would not honor the warranty. Once I told him I was considering small claims court he refused to further our discusions. BEWARE POOR QUALITY WORKMANSHIP

Last year I was involved in a collision, CarStar did repair my car…read more While picking up the car, I asked the receptionist if there was an outstanding balance, she said NO. I signed the release documents and went on my way. Now, over 6 months later, they are calling me stating that there is an outstanding balance, threatening collections, and just being very rude. There is no professionalism in this location. I was expecting to pay the deductible upon pick up, and mentioned this. The receptionist stated that it was all covered by insurance company, apparently they were wrong. It is now June, mid pandemic, and they want $1000 immediately or face collections. Like many others, I am strapped for cash at this time. Unable to provide a payment timeline until things are settled with this pandemic and work returns back to stable. Save yourself a headache and go somewhere else. A different CarStar maybe, just not this one.

On April 3, 2025, I arrived without an appointment and was cheerfully greeted and made a priority…read more I explained my issues regarding my installation of a dual channel wireless aftermarket backup/driving camera's. Within 10 minutes they identified the problem and provided me a solution that later worked. No fee requested. On April 14, I returned again without an appointment and explained further problems with my install. This time I suggested a consult fee to which they agreed. Looking up car specific fuse block information, they again identified the solution and requested I pull my car into the shop to show me the correct fuse block location for my application. Then as I watched using their supplies they did the final power supply install for the front camera. 15 minutes later all was working as the manufacturer intended. As a DIYer I like to learn by doing and in this case watching but if I did not, I wouldn't hesitate to contract them. I did not expect the additional installation using their shop supplies, so I doubled the consult fee which was still very reasonable. Thanks guys for treating a double walk-in so professionally. Cheers ringding 1017

I got a car radio 5 years ago from AudioMotive, and was served very well. Recently, for some…read morereason, there was no power going to the radio so no audio. I was in the area so I dropped by to make an appointment for another time to investigate the issue. The man there said he'd take a quick look right away, spent 5 minutes looking into it and fixed it right there. I asked how much I owed him and he said "nothing." It was a simple reset needed after the car battery died a while ago. Much appreciated and great to see.