I like the A&W franchise and the better fast food concept. At first I went often, but became frustrated because 9 X out of 10 they would mess up my order big or they ran out things like bread for their breakfast platter and offer pancakes as the only substitute. I know there are challenges when you first open but this went on way too long with no system to "make it right" like a coupon or incentive to come back. All that said, after a 4 month hiatus from A&W I gave it a try this weekend. Good food, no mess ups on that front but you forgot to bring us cutlery - not a big deal (but would love to go and not have to either drive back through the drive thru because you got my order wrong, or sit in the restaurant and not have to get up and let staff know something is missing) hence the 3 stars. I want to eat there so hopefully they can work out this kind of stuff since the point of fast food is that it is convenient. Going to go again though and give them another chance - looking forward to adding another star. read more