If there was a "negative" star I would choose that. I have never been so disgusted by such ugly comments by a person who claims to be a "manager". The gift cards are nothing but a rip off, after purchasing a $25 card and using it once for a $5.25 purchase and told by the waitress that sold me the card that there was $19.75 remaining. Returning the very next morning for breakfast only to be told the card was empty. Two employees tried to swipe the card to get the same result. The manager came to the front to be very rude and accused me of "spending" the remaining. I tried to explain there is ONLY one A&W in town and I certainly wouldn't drive km's to spend 19.75. After several accusations from this manager I was a liar, and then swapped the card. Her employees tried several times only to fall on deaf ears and then she tells me her manager said not to do anything. So I am out the money. Several ex employees relay what a horrible job experience working there.
Trust me it's not the money but her lack of professionalism. I have spent a fair deal of money there but after this experience I will NEVER return. People getting short orders, wrong orders, now money missing on cards. The next day when money was placed on a different gift card three of their machines still showed 0 amount. read more