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    A & W Firestone

    5.0 (2 reviews)

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    14 years ago

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    10 years ago

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    Goodyear Auto Service

    Goodyear Auto Service

    (21 reviews)

    Great experience! Took my Explorer it because my brakes were making noise. They fully explained…read morethat the rotors were warped and could not be turned. Replaced both the front, but they said the pads still had some life and didn't need to be changed. They checked the back brakes as well. I love that they don't push work that does not need to be done right away. Fair price for what they did. Will be back!

    I have never really had a great experience here. I chose to come here because I moved from a…read moredifferent state and had Goodyear tires and the 3 year alignment plan. Every single time I've been there (about 10 times in the last two years, with 4 cars) it's been a pain. I always make my appointments on line and clearly select what I need to have done. EVERY time I've been in, the person at the counter relays how busy they are and how things like a simple oil change will take all day. The two more prevalent excuses are 1. We don't see the online appointments until they're made, and 2. We don't have enough people here today. In my last experience, which was enough to trigger this review, I had once again made an appointment online for 9:00am. When I went online to check, the only appointments not available were the 7:00 and 8:00 time spots. The rest of the day was clear and selectable. So I selected. I just needed an oil change, tire rotation, and alignment check. I received a call about an hour after I made the appointment. The gentleman from Goodyear stated/asked, "we've got a lot going on. Is there a better day for you?" No there's not a better day! That's why I made the appointment when I did! Thanks to your history of poor service, I know I have to go a whole day without my car! I took the day off from work. I won't ever go back here. My family will never go back here. We have 4 cars. I'm optimistic that there's another service location in Niceville that cares a little bit more.

    Tires Plus

    Tires Plus

    (44 reviews)

    My car broke down yesterday right around 5. Fred at the…read moredesk told me he could get it the next day. (Sunday) told me early afternoon. Gave me a call about 11am. Told me the job agreed upon was completed but he recommended an oil change. Even got that done by 12! I thank Fred. Brian and Wayne for getting my car done so fast ! You guys are awesome ! Even my girls said thank you got fixing mommy's car !

    I took my vehicle to replace my tires on March 1st.  My vehicle rode super smooth, tires were just…read moreready to replace. James sold me on the Bridgestone tires. All done, nothing said. Ad soon as I left I noticed they were a little loud felt unbalanced. I called and made an appointment to get them rebalanced. One of the techs went with me on a test drive, agreed there was a little shaking in the tires and would rebalance them. Corey called and told me two of the wheels were bent, without getting a chance to respond, he said that they didn't bend the wheels. Said it would have to be a very hard hit to bend those wheels....I told him I never had an issue with my wheels, nor was anything mentioned to me before leaving from having tires installed and balanced. He sent me a video of another persons wheels. I picked up my vehicle, still noticed they were off so I made another appointment and comes to find out. They were unbalanced by .75. While they were being rebalanced, I got to see the wheels off with my own eyes, and I took photos, and video. There were two flat spots, one on each rim.   It was very odd that the flat spot had no marks from hitting anything, but only a distinctive matching flat spot with grooves both matching on each wheel.   I called a few places that fix rims, sent them photos and each one of them told me it was guaranteed done by the tire machine, "TECH ERROR" without doubt, 100%. Wheel was clamped incorrectly, from the inside, casting the damage. Not machine fault, but technician. They all said it was very obvious by looking at the grooves and the size of the flat spot.   It was so obvious they said anyone that sees this that knows could tell you.   Their own words.   I called Tire Plus, spoke to Corey, he denied it could be the machine, I was going to put him on three-way with the owner of one company that fixes wheels.    I wanted to make sure I did all my due diligence and do the right thing before I accuse the shop, but it is 100%.   What's sad, is the wheel repair felt so bad and angry how they denied damages that the owner said he would fox for free.... It was unfortunate that comes to find out. They are out of state. They have the same name as another wheel repair place in town. When I called Tire Plus to see if they would just help and just remove the wheels from me so I can get them fixed, Cory said sure....30 minutes later Corey alls me, told me James said I am not welcome there lol. And that is that there was no words exchanged, no anger talk or anything whatsoever, just straight up bad customer service. I emailed Firestone but have not heard back. Bad service from Tires Plus.

    A & W Firestone - tires - Updated May 2026

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