My last two visits to this A & W have been somewhat less than optimal. Staff are less than friendly and are very disorganized.
On my most recent visit I ordered a three piece Chubby Chicken Dinner. When I looked at the receipt I noticed the amount I was charged did not match the menu board. I was charged for my root beer when it should have been included in the price of the combo.
Both the person who served me and the manager/owner seemed somewhat puzzled. I pointed out that the price on the menu board didn't match what I was charged. It was only after a somewhat heated discussion that I was grudgingly given a partial refund.
On a previous visit I ordered the same Chubby Dinner and ended up with 5 pieces of chicken and a family size fries. The person who took my order did not seem at all familiar with the menu and chicken combos. Since I was in a hurry and it seemed like I got good value for my money, I didn't bother bringing it to their attention.
Both times the chicken was good as it usually is at A & W. My biggest concerns with this location is staff in general are disorganized, not familiar with the menu, and don't exactly go out of their way to be helpful. read more