A&S came recommended and we liked the idea of using a locally owned and operated small company. When we first went in we had a pleasant experience and found the staff helpful and accommodating. A&S did a measurement and we purchased the flooring from them. We had someone else do the labor as the wait time was to long for us. We were told up front that nothing left over or extra could be returned as it is a custom order.
We came to find were sold 6, 7.5 foot T-moldings, our home requires less than 2 of the pieces. Upon expressing our concerns to the owner he agreed to us returning the moldings and a refund for the 30 extra feet.
5 minutes after returning the 4 moldings and receiving a refund less the amount of a different piece purchased, I received a call from Mike at A&S. Mike told me that what I had returned was not purchased from them as it did not match the sample piece of flooring they had in the store. I told Mike that A&S was the only store I purchased anything related to that floor from. Mike told me that it appeared that I had tried to swindle them and return the product for a refund that was purchased elsewhere. Essentially, Mike accused me of lying, stealing, and having no integrity.
The next morning I brought the remainder piece of T-mold to the store and showed him what I had and compared the stickers to what had been returned. I asked that my order be canceled and the rest of my money be returned. This was met with much hesitation from Mike He eventually did refund the money, which gave me a full refund for the 4 returned T-moldings.
I called the owner the following week and told him my experience. He was apologetic and agreed the situation was handled poorly. Being insulted and accused of stealing by an employee of the company I just spent $6000 with is absurd. Personally, I will not use A&S again nor recommend them to anyone.
TLDR: I was hastily accused of swindling and stealing from A&S by returning product purchased elsewhere. I had only purchased that flooring from them and spent $6000 on it. Mike insulted me and over $280. read more