They were supposed to pick me up through MAS transport. I had an appointment with my primary care physician, and it was important since I was in the ER twice and hospitalized. Not only did A & D not show up because they said they had no cars available, they canceled it, so I did not get a different taxi, and neither MAS or A & D told me--waiting for them to show up to take me to the doctor. May I never have to use their service again. They do not care about their clients at all. I use to pay sometimes also for their services since I lost my car in a scam, may I never have to use A & D again ever. I live in a rural area, with little transportation. I hate this area sometimes--it is so nitwit and flaky when it comes to some basic services, hassle this, hassle that. read more

We used A&D Transport Services Inc. for transportation to an appointment in Syracuse, New York. Unfortunately, we were left stranded for several hours after the appointment. My son's appointment ended at 4:30 PM, and I immediately called A&D Transport Services to request pickup. I was told the driver was only 15 minutes away. After 15 minutes passed with no arrival, I called again. Over the next hour, I made a call trying to get an update. Eventually, the doctor's office was closed, and we were still waiting for transportation. It was not until 6:26 PM that someone finally arrived to pick us up. When the vehicle arrived, there was already a stranger sitting in the front seat, which made the situation even more uncomfortable and concerning. No one should be left waiting for hours without reliable service. This experience was extremely frustrating and unacceptable. read more

been great so far not sure why anyone else isn't happy with them. they have taken me into appointments been on time and it has been great.

They wouldn't get one star if I didn't HAVE to go write a review.worst service HANDS DOWN! Left out waiting in devastated heat, freezing to ol to. The hey are not dependable. Stranded on my ty childs surgery day. The owner is nice and cheerful but has no idea the proper way to run a business. The drivers are rude, discriminating and the cars are filthy. I honestly can't believe the hey are ALLOWED to continue business. They are an embarrassment to our community. read more

Worst medical taxi service. They never show up and vans are dirty. I will not ride with them

Never will I use a& d transport again. Had an appointment with ssdi doctors. A.& D was supposed to pick up at 10:15 a.m.Never showed until 11:45 a.m. Appointment was at 11:15 a.m. Then when driver showed was very rude and said are you coming or not. Of course I said no cause appointment was over by that time. Yet I know I was still charged for the ride. Others have also complained about a&d service also. No phone call or anything so I could make other arrangements. read more

Do not take A&D taxi ever again! 1. They let an old man with a walker wait 3 hours for his pickup cuz they have him as a wheelchair user. That means only certain vans can come pick him up cus they need a lift for the non-existing wheelchair. He's 8 miles from home and my driver wont\can't take him, so he's outside freezing & screaming about how bad a&d is. 2. They made the lady I rode home with stranded for 4 hours before. 3. The driver gave me her number to call her directly since she waited for me. Great! No wait right? That fucking bitch wouldn't answer and then blocked me! So I call a&d directly. I have to call 3 times because they're hanging up on me each time. When I do get thru they fail to put me in the system as ready so I have to wait another 20min before they fix that. I know ultimately I only had to wait 45min total for my ride, that was 5 min drive from me at Stewart's. This cab company is ridiculous. They treat there Medicaid Cab riders like shit because they know that we need them to get to our Dr. Well fuck that. At the risk of sounding like a Karen, Never again will I use those ppl to go anywhere. I'll cancel my appointment if Rich at New Hartford taxi can't get me, I'll cancel my appt. Fuck A&D Taxi. read more

Prices are ridiculous. Worse yet the drivers are nasty. Dirty clothes & not professional at all. One night driver picked up a group of my friends & he was staring at us like a pervert & ask me for my number so he could pick us back up. read more

I'm not giving this company a single star. They cancel trips without giving the rider prior notice, and then they won't take accountability for doing it; they will blame mas and say THEY cancelled. MAS will tell everyone that they do not go in and cancel trips for ANY reason. MAS told me that A&D was the one who cancelled my trip without giving me ANY notice and I'm on methadone. If I don't have a ride I don't get my dose. I'm NOT missing a dose bc some douche bag at a&d doesn't feel like dealing with a lot of riders with conflicting picking up times so they just cancel whatever ride is the inconvenient ride. It's asinine and theres only ONE reliable driver who comes at the pick up time. The rest are rude or try to get into girls pants. One guy used to cheat on his wife who also drove for the company, and she was a cool woman too poor thing had no idea her husband was smashing riders smh it's a despicable company and I'd never ride with them again. Worst mas can company after AFC transport who's owner ALSO used to smash riders and cheat on his wife; literally paying woman for sexual favors bc they were addicts and had zero morals or self respect. Idk maybe they actually had feelings for the guy who knows. Anyway neither company deserves riders or mas money. read more

I reserved online but never got a confirming email. When I called they didn't have the reservation. So I reserved by phone for 8:30. The confirmation said 8:00. At 8:05 I called. They said the reservation was for 8:30. The car was hot. I asked the driver to make it cooler. He did but it was still hot. Very uncomfortable all the way to the airport. read more

Unfortunately I had to give a star in order to post a review but they honestly don't deserve i!!This transportation service is the absolute worst!!! My 3 year old granddaughter has Cancer and has appointments in Syracuse and Oneonta. Yesterday she had an appointmen, A&D called in the morning to confirm,said the driver would be there at 12 to pick them up. Guess who never showed up and didn't even call!?!?! This is like the 4th time this has happened so I called A&D,asked the dispatcher who I speak to with complaints and she said i could tell her and she would get it to whoever handles them. While giving her my complaints,I also asked numerous times,what changes can be done to prevent this from happening again in the future because in my opinion,their playing with my granddaughters life. I never got an answer to that question,as a matter of fact,I got nothing but silence!!! On to this morning, the nurse at the hospital suggested that my daughter in law call again and set up transportation for an appointment today so she does just that.. Well guess what,THEY DIDNT SHOW UP AGAIN AND NO CALL TO LET HER KNOW ANYTHING!!! Why do these ppl think that it's ok to play with ppl's lives!?!?! ( and that's exactly what their doing) So,I will be calling them again after this review and once again,just like yesterday,I'm going to let them know exactly what's on my mind and probably a little bit more. A&D TRANSPORT,YOU SHOULD BE ASHAMED OF YOURSELEVES AND STOP BEING A TRANSPORT COMPANY BECAUSE CLEARLY,YOU SUCK AT IT!!! read more

They make money simply because they exist in the area. If you are ever in dire need of a taxi, and cannot walk to your destination, you can attempt to get a taxi with this service. Staff has been rude anytime I have taken them, and this includes on the way to the hospital being rushed out of the cab with an injury... Driver tried to overcharge me, but when I brought up that dispatch had mentioned a different price he stated "oh yeah that sounds right". Have heard co workers stating their card information was used to make purchases in the local area, directly after using the taxi service. I always use cash so have not had this experience personally. read more

I encountered one of their Drivers idling the wrong way on a One way roadway. I waited for them to finish their activities and expected them to backup, but they continued to drive the wrong way down the roadway forcing me to yield to them. I called the report the driver, but I couldn't understand the broken English they used. I would never consider putting myself, friends, or loved ones in a vehicle with them; it's bad enough they're actually allowed on the roadway. https://www.youtube.com/watch?v=HCn9IrUKDPM read more

had a 6 o'clock pick up this is the second week in a row. I got ditched by driver James Brown. He tells the clients he's not gonna be driving the day that he's calling out but he doesn't tell his company so therefore they don't send any other cabs to come get you so you're literally fucked worst service ever I've been taking this cab every day for the past year and a half. This is what they do to their best clients unbelievable zero stars. read more

They never show up and have a million excuses. Missed very important appointments cause of them. They get zero stars.

This is absolutely the worst service in the area. Drivers are unsafe driving. Dispatchers are rude. Several times they have been over two hours late for scheduled pickups. read more

Used them for medical transport for my mother in law, and have used them multiple times. It's hit or miss with drivers being Unprofessional and run down vehicles.. sometimes they are okay, others they are horrible. The calling and scheduling of rides is very troublesome and there is many issues. They will call over and over and have the wrong pick up times. They have forgotten her, or been late. read more

I've used this company twice now through my medical transportation services. The first time was on April 12th. The driver was using a vape machine the entire time she was driving. Additionally, she never called her second pickup to make sure they were still scheduled for it, and we ended up sitting outside their place for 15 minutes AFTER she was told that he'd caught covid and had all of his appointments for the week canceled while she had him double check with his doctor that they were STILL canceled. Then, she proceeded to drive recklessly, not using her turn signal the entire time we were in the car with her. Then, when we got to my appointment, which was at UHS on Upper Front Street, she proceeded to enter the parking lot using the DO NOT ENTER lane! Now, I can understand if they don't really know the area that well, but considering she seemed to know enough about it but still went in that way, to drop me off is ridiculous, considering she entered the correct way to pick me up. I'm not positive whether I had the same driver today or not, but my appointment was at 2:30 pm in Norwich, and my pickup time was scheduled for 1 pm. My ride never showed. I had to call dispatch to find out where she was at 1:15 pm. When she got ahold of me, she was on her way to Afton to drop off her client and would call me when she got closer to me. I'm a 5-minute drive from Afton. But I never got a call from her. 2:05 pm rolls around, and I'm calling my doctor's office to tell them I'll be late and got told no wiggle room, so I had to cancel. At 2:15 pm, I was back on the phone with the dispatcher explaining that I wasn't getting to my appointment no matter how close she was to me, as I live 42 minutes away from the appointment location, and last I checked, they don't have rocket-propelled cars, so I had no way of getting there. This was absolutely ridiculous and unprofessional. If it weren't for the fact that I have to rely on them for medical transportation, since my only other mode doesn't have a reliable vehicle at the moment, I would not bother giving them another chance. Absolutely NOT worth the aggravation! read more

The driver this morning in car 440 between WP and Greene aost killed my kids and I. In a big hurry apparently the drove so close behind I couldn't see their headlights then passed me, in foggy conditions, in a no pass zone. Then decides to slam on his breaks after cutting back in. Please train your drivers better. read more

I had an issue with a ride to a very important appointment and Bryan was so kind and helpful in making sure the ride was there to get me to my appointment. THANK YOU read more

We had a great experience using this taxi service! Our driver Shawn was super friendly and so was the dispatcher. read more

Driver arrived 28 minutes (verified with a Nest camera) after prearranged pick up time so I drove myself. Had a missed call from who I assumed was the driver and called the number and all I got was excuses. I was very curt with the driver and I got a call from the "company" complaining about me being rude and was treated rudely myself. Person I talked to said that the office I was going to didn't open til 7:30, which is incorrect. I had an appointment for 7:30 and was told to be there by 7:15 and I was there at 7:10 and walked right in. YOU WOULD THINK THAT A MEDICAL TRANSPORT COMPANY SHOULD ALWAYS SHOW UP AT THE PREARRANGED TIME AS TRANSPORT TO A MEDICAL APPOINTMENT IS VERY TIME SENSITIVE. In my opinion you should avoid this company at all costs. read more

I just paid $50 to go from right next to the Ommegang Brewery-back to Main Street in Cooperstown, a 10 minute taxi ride...because "the driver came from Oneonta"....so I have to pay for your drivers mileage to my pickup spot??? I have never heard of that IN MY LIFE! I was not told what my fare would be before i got in the taxi because the dispatcher "assumed I had ridden with her car service before". Even more awkward was the fact that the nice cab driver had to then insist on that fare after the dispatcher called it over the radio...The most awkward conversation...As a NYC tourist visiting for the weekend-just know that if there is ANY other respectable and professional alternative, please choose them over this service. Do yourself a favor and NEVER ride with A&D. read more

This cab company is a total rip Off took Me to a doctor appointment and left me there for 4 hours read more

I would give zero stars if given the option. I started using them for medical transportation because I cannot drive myself. The first few times I used them, they showed up on time and I got to and from my appointments with no problems. For my last four doctor appointments, they called the evening prior to the appointment to confirm, then did not show up the day of the appointment. I had to reschedule these four appointments at the list minute. All of them were with specialists I had to wait months to get an appointment with. My dentist fired me as a patient due to my calling to reschedule at the last minute (twice) because A&D didn't show up. Unfortunately, living in a rural area, it is difficult to find medical transportation, but I will be looking for another company that is actually dependable. read more

used them for medical transportation, ended up waiting over 2 hours for a ride home. when I called to see what hapened they hung up on me 5 times. I had to call a different number to find out was an issue with the cab and have them send a new one out. I bet if I didn't find that second number I would have just been stuck there. read more

HORRIBLE, Do NOT recommend. Don't show for SCHEDULED pick-up and will keep you waiting for an hour

If zero stars was an option... This company is a joke since farming out dispatch to Nigeria. Put in an order on the app 45 minutes ago. Still not assigned. Three times on hold over 7 minutes each with no answer from Nigeria. Ridiculous. read more

My poor dear elderly friend was told on short notice that they didn't have anyone to transport her to her scheduled doctor's appointment. She scheduled the trip days before with them and was depending upon them. Unfortunately she had no transportation and was unable to attend her needed medical appointment. The company should be more responsible especially serving elderly or disabled people who depend upon them for transport. read more

This is a good taxi service because it is always available when other companies are not. The prices can be a bit steep depending on where you come from. Sometimes they charge $7 going from SUNY Oneonta into town, but then it is $8 to go from the Trailways bus stop to Southside which is much less of a distance. So to throw $16 is a lot in a single day. The drivers I have experienced also were not particularly friendly... Don't expect to get a cab until noon because I tried to and was told that drivers were up late the night before and that I would not get a cab until midday on a weekend. read more

If I could give them a 0 I would. My brother was supposed to be picked up today and he could not get out of bed and they called the wrong # 1st of all and the supposed to have honked and then they left.... I ended up calli g 911. What happened to welfare checks? Mandatory reporting of welfare issues? Garbage... read more

Your driver of cab 5367 driver. Was late picking me up. My pick up time was 9am.he got to my house at 9:30am. Had another passenger in the cab. Had to drop him off, then stopped at another place picked up a, woman and her 3 kids. Was vary reckless driving, go 70 mpo. On 12, and 11 route. This is a 45mpo . The woman 2 of her kids was keep unbuckling their seatbelt . And standing up on the way back . Not wants to the driver pull over and insist that she buckling them up. Speeding and tailing a car. And swerving around cars. I did not feel save. I was told when on a med cab. No one was allowed in the cab. Not other, passengers . read more

Not going to give a rating. Was scheduled to be picked up at 10 am for an 11 am appointment. Waited a half hour called the company and they didn't seem to be in any hurry to come get me. Not the first time that this happened​ read more

On the way to the appointment they were over two hours late, than when we called for the return transport they were extremely rude and we were told they didn't have any drivers available. So we had to find a different way to get a 80 year old, wheelchair bound woman home. Absolutely worse service read more

A&D used to be a great taxi service. I used them often to get to my medical appointments but will never use them again. They dropped me off at a med appt. on Fri. Sep 3, 2021 50 miles from where I live. and were supposed to give me a ride back home but refused to give me a return back home. The Dispatcher (Dennis) was very rude and the driver would not let me roll down the window and refused to turn off his loud hard rock music. I was in extreme pain and this was an emergency trip to my medical provider. I will NEVER call them ever again. I was stranded for 8 hours 50 miles from home in extreme pain trying to find a way back home I want to contact the owner but cannot find the owners phone number. Worst people and service around and I hope they go out of business. read more

A&D Transport Svc (607) 386-4774 have to learn NOT to lose business with Medicaid patients. My First experience with this company was that they sent me a female driver 2 hours before, and this senior driver wanted me to make the trip without understanding that she had arrived early. Second experience, one of the male drivers in his 30s with addiction problems, who sends me text messages and calls for the same reasons, addiction, Third, an alleged trucker who now works for A&D on several trips (5) to NYC urinated on the vehicle due to an habit he apparently acquired as a truck driver. The smell of urine and the lack of hygiene of the vehicle in which I was traveling for more than 8 hours daily to and from Manhattan, is inexplicable. It's a total lack of respect, when dealing with a person stage 4 cancer, who is trying to survive a terminal illness. read more

they took forever the lady even yelled at me they took over 30 minutes and im still waiting. the lady was very rude i dont appreciate the additude me and her have beef now dont go here they tickle your b**ty read more

they were all right with a pickup the driver drove too fast and too close to other people scared me a couple of times. when I called for them to come and get me from my appointment it was over an hour wait and instead of saying I'm sorry that you had to wait they explained well we're based out of Oneonta. poor service read more

Let Me Just Start By Saying For This To Be The Most Used Taxi Service In This Small Town Of Oneonta , They Are The Worst At Their Job To Get You To And From Your Destinations On Time. I've Waited Damn Near An Hour And Am Late Each Time I Take This Taxi To Go To Work. The Representatives When You Call Can Be Extremely Unprofessional And Are Not Very Welcoming. I Called My Cab Since 11 AM , To Be At Work For 12 Pm And Was Hung Up On After Waiting An Hour For My Cab To Arrive The Dispatcher Then Told Me That She's Had Others Waiting Longer Than That For A Ride. And that there's nothing she can do .This Is Absolutely Beyond Fucking Unacceptable, I Am Very Late For Work. read more

A&D cabs recently went to an app for scheduling cabs, which for the most part works great (except you can't leave the driver a tip when paying through the app). HOWEVER, since the company has done away with their live and local dispatchers, and hired a call center of Nigerians, the frustration level for customers is extremely high. Overseas dispatchers do not understand simple questions or the English language with any level of proficiency and are downright rude. They want to deflect any issues and don't seem to have any real method to trouble-shoot when needed. A&D needs to have English-speaking local people employed in the dispatch center who know the local streets and businesses as reference points, not to mention their drivers, vans and customers. The company may be saving money with this "hands-off" approach, but their customers are frustrated beyond belief. Your foreign call center employees are ruining your business. If there was another cab company locally, you would be losing customers by the minute. read more