We had a tech out to our house recently. The tech told us one thing during our appointment but gave our home warranty different information that, in turn, lead to a denial of our claim with the home warranty. He was not forthcoming with us. The experience lead us to believe that they are dishonest. We would advise anyone to stay away from this company. read more
I was referred to A & D Total Plumbing from American Home Shield after I was given the name of another plumbing company who had a lot of BBB complaints. The lady who answered the phone informed me that they could be out the next day between 8-5. I told them that I had to work till noon and would be home by 1:00. I received a call from Greg at 12:53 informing me that they were 7 minutes from my house. I was first greeted by Bob and showed him what I needed to have done. Then Greg came in and took over that project and he asked me to show Bob the other project that was needing done. Greg was unable to fix my kitchen faucet due to calcium and build up and had to go to Home Depot to pick up a new one. Greg and Bob both left, and what seemed to be less than 15 minutes was back and working. Greg had my new faucet installed before I knew it and Bob had my bathroom faucet working great also. I will be letting American Home Shield know of how happy I was with this referral and hopefully move them up on the list for future referrals for other people. read more