If you're wondering why this company has so many glowing reviews, read on to learn about the…read moreunethical threats, intimidation, and bribery used by the owner, Clark.
If not for the owner's behavior, this would be a five-star review. Bruce and Ryne, the two movers who showed up, were phenomenal--professional, respectful, and tireless. They worked quickly but carefully, took only one short break, and kept positive attitudes through an exhausting fourteen-hour day. They were the bright spot in an otherwise dark experience.
We chose Clark & Sons because their website emphasizes "strength in unity," professionalism, and care. Sadly, none of those values were reflected in how we were treated.
Our written quote clearly stated $189 per hour for a three-man crew and one truck to move our three-bedroom home about twenty-five miles. On October 11, only two movers arrived at 9:15 a.m. They immediately called the company to report they needed help. We overheard multiple calls throughout the day asking for assistance, yet no one was ever sent. Because there were only two movers instead of three, the job took from 9:15 a.m. until 11:30 p.m.
At the end of the night, Ryne called the owner, Clark, to discuss payment and handed the phone to my husband. My husband first praised Bruce and Ryne for their hard work, then raised the issue of the missing third mover. Clark's response was hostile, abusive, and threatening. He called us "thieves," said he was driving to Indianapolis and would "turn his car around" to come to our house to "embarrass us in front of our neighbors", and physically attack my husband. When my husband confronted him about his behavior, Clark threatened to call the sheriff.
His aggression destroyed any sense of trust. We refused to provide our credit card number, fearing he might overcharge us, and instead requested a secure payment link like the one used for our deposit.
Five days later, on October 16 around 11 p.m., my husband began receiving repeated calls from 513-264-2622. When he finally answered, the same man admitted it was him--the same Clark who had threatened us--and said he was "frustrated that day." He then demanded that my husband make me remove a review, even though I had not written one. When my husband refused, Clark continued calling--**six times between 10:49 and 11:04 p.m.--**and finally texted: "If you get that review removed, I'll give you $1,000 right now."
Screenshots confirm both the quote and the repeated calls. Sadly, the harassment has continued with more calls today. And so NOW I am writing a review.
We've moved many times, across states and even internationally, and have never experienced such unethical and threatening conduct from a moving company--let alone from its owner.
Adding to the irony, Clark & Sons promotes itself as a Christian, family-owned business. Their trucks display Bible verses and crosses, and they advertise in the Christian Blue Pages under the phrase "Strength in Unity."
I end with one of my favorite verses:
"By their fruit you will recognize them." -- Matthew 7:16
