My fiancé came in yo look at a car she found on Facebooks Marketplace and they raised the price on…read moreher. They also claimed they put a new engine in the vehicle, but that was never mentioned in the ad. I also noticed that the person that listed the car stopped messaging her on Marketplace so she could not rate them on Facebook. I read the other review on this place while sitting in the office there and it seems to add up. Bring a mechanic with you, if you can, before you buy anything here.

Not very happy with a purchase bought a 2015 subaru outback on the Oct 29 2025 was bamboozled i…read moreknow it's an as is sale but very misleading on the the problems the car had. i brought my scanner. scanned it no codes what so ever they cleared codes before I drove the car everything seemed good after 3 cycles codes started coming up and the very next day car was having problems starting took it to lakeshore subaru $12,000 in repairs they quoted to just get the car to start . that's not even the valve body replacement cost . Oh the carfax report was bogus 54 entries one owner got ahold of fox subaru to ask the car got the full report and maintenance records the previous owner declined repairs of what was recommended the valve body in the transmission to be changed. catalytic converter needs replaced maintenance records are a sham. They bought from fox subaru as a vehicle that needed lots of repairs either fox subaru never informed Driver's source of the problems or they did and they just cleared codes and detailed it to look great now I have a car can't even drive becuase of all the problems that was hid and never disclosed took all the money for a car that needs to be in the scrap yard .. if you knew about this you done us very dirty make it right with us man we made good on our part now make good on your . I would never recommend anyone to buy a vehicle from you .

I bought the cheapest car on their lot, but they treated me like I was buying the most expensive…read morecar. From start to finish they were responsive, attentive, helpful, and went above and beyond to ensure my experience was truly a positive and memorable one. Used car shopping can be incredibly nerve wracking, Shannon with Encore put my mind at ease right out of the gate and sold me a great car at a fair price. Best used car experience I've ever had, and I will send all of my friends and family to Encore first if and when they're looking for cars in the future.

I had a great experience buying my car from Shannon at Encore Motorcars, he was very professional…read moreand made it an easy decision. My work schedule wouldn't allow for me to get to the dealership, so he actually brought the car TO ME.. TWICE! Once to test drive, and then AGAIN to buy. He was so accommodating and friendly and I'm extremely pleased with my purchase! Thanks Shannon and Encore, I highly recommend doing business with them!!

The owner is rude and uncooperative. One of his employees hit my car and he would not provide…read moreinformation to file a claim.

From the owner: Let Matrix Autos show you how easy it is to buy a quality used car in Grand Rapids. We believe fair…read moreprices, superior service, and treating customers right leads to satisfied repeat buyers. Our friendly and knowledgeable sales staff is here to help you find the car you deserve, priced to fit your budget. Shop our virtual showroom of used cars, trucks and suv's online then stop by for a test drive.

I purchased a 2013 Subaru Outback from them in April. I had an inspection done before buying it,…read moreand one of the issues was the brakes, which AAA said they'd replace. It took almost a month to make that happen (or so they said; the corrosion on the rear discs indicated otherwise). The transmission went at the end of September, and when my auto body shop was repairing that, they noticed the brake pads were low, and the brake light just came on, so I have yet another significant repair to make, one which should not be the case if they had done the job properly at the dealership. So yeah, I will never buy from them again, and I strongly discourage anyone from going there at all.

There is absolutely nothing good to say about this place. STAY AS FAR AWAY AS YOU CAN. We are out…read more$6k and the truck died FIVE miles from their dealership. They locked me out of the office so that I couldn't confront them since they have had my truck for a month stating they are fixing it. tried to put zero stars but it won't let me.

Purchased a used Subaru Forester 2014 here in great used conduction. Communication was easy and I…read morewas able to handle all my paperwork in their office instead of driving too the Secretary of State. I took my car for a pre purchase inspection and they found no issues after checking out the car in shop. Looking for a great used Subaru this is the best place! The owner Andrew is very knowledge about Subarus and can answer any of your questions.

From the owner: Car Freaks Cars is an elite used car dealership based in Grand Rapids, Michigan. We believe in…read morebuying "Previously Loved Cars".