Great service and friendly staff! Definitely and well diverse ethnic staff but more importantly, they are funny when you can make them laugh lol, oh and the doctor he is aaaa-right :-) Definitely definitely check this place out and you will experience good and urgent care!! read more

Only come here if you want to wait 2 or more hours just to speak to a doctor. That's if he is even there. Most of the time he just has his assistants there and only see the doctor once in a blue moon. The receptionist has an attitude as well. read more

Everyone was nice and attentive dr that was on site had good manor will definitely recommend

I wanted to give the front desk the benefit of a doubt that they were being over worked and were just having a bad day. But from the 3 times I have come in and dealt with the front desk. That was not the case. The Asian lady seems like she hates her job or either doesn't want to be at the facility. I called in for billing to file a grievance since I was charge $50 dollars for a cast even though I went there with an authorization letter. When I asked that I wanted to file a grievance. She told me to call the next day and hung up on me. Wow I guess she just hates her job and takes it out on her patience. The doctors are nice but the front desk is our point of contact for walk ins and phone calls. I don't understand employee that decide to work at a medical facility and then turn around and abuse their power with patients seeking care. read more

Came here and nobody is around?! Its just say 30 minutes break?! Ok then i wait for 30 minutes and still no one in the window the other girl in the other side of the window doesn't seems to care so i move on ill do my business in some places that they have people in Urgent care its just weird that its called URGENT CARE and no one there to help you read more

I had to get some tests done for an internship so I came here (referred by my primary because it's quicker). I get very anxious in medical settings so I was honestly dreading it, but they were very nice, especially Kevin. Shoutout to him. This man is an angel. I told him how nervous I was and he understood and took his time and explained what he was doing before he did it. We need more people like Kevin in the medical field! read more

literally the worst place ever. online says they open at 8, i got there at 8 so i can have enough time to make it to work and nobody is there. i kept making sounds and ringing the bell IN THE LOBBY till 8:15 when finally someone from the orthopedic side came and said "they'll be here soon" with an attitude and annoyed. maybe the old hag shouldn't open the front doors if they're both opening at 8:30? finally someone comes in and he can't even log into the computer. if you guys don't want people showing up at 8 am maybe change the hours to 8:30 ??! poor customer service and condescending nurse/receptionist. read more

I have visited this location a few times and I've never been disappointed. They address my needs right away and I'm on my way quickly. Customer service has been amazing and the medical care is excellent. read more

I don't really write reviews anymore but felt like I needed to save others from the horrible experience here. The doctors office will overbook and most people in the hot, crowded waiting room wait 2 hours plus. There's not enough chairs to accommodate how late they run and most people stand for hours before being seen. The front office staff was unbelievably rude and not helpful. I want to root for healthcare and know how busy it can get but overbooking and being rude and dismissive is a frustrating experience and waste of time and whoever reads this will hopefully find another place. Ps there's signs everywhere in the waiting room encouraging reviews so here's mine ¯\_(ツ)_/¯ read more

Very nice and fun personal i really like they were bery insightful and close to my home

Don't waste your time here, not worth it. My appointment was a year ago and I still can't forget it. I waited for hours since they couldnt look up my insurance, decided to just bill me later on, then I finally got in with a doctor. I was having ear pain & fullness and headaches because of it, the doctor didn't even last long and just said "Oh, it's just ear wax" and had the nurse clean my ears with water. Prescribed me debrox (which I was already using beforehand and it didn't do anything) then afterwards I was charged $150. $150 for cleaning my ears. Which I could've easily done at home. A year later (present) I'm still having the same problem but this time I went to a medical center and they didn't say it was "just earwax" so yeah, don't waste your time read more

I brought my son with a very bad ankle injury, and the assistant admitting kept loosing my insurance cards kept confusing my cards with another patients cards took so long admiring my son. I had to ask for my cards, because she never handed the. To me. later on she came to our room asking me to check my wallet for another patients cards !!! Unbelievable Then I could hear doctor saying that that was his break time all ready. Complaining for not going on break. We had to wait so long for them to take my son to X-rays. In the room they assigned to us there was a purse and cosmetics around the room. I ask the nurse if that room was taken and she said no the stuff is from one of the nurses. Unbelievable They didn't know when the orthopedic doctor was gonna be in. You could hear patients and doctors fighting raising their voices Just a terrible place to end up in a emergency read more

I truly loved the wonderful service they have here the front desk workers get you in fast and easy with great communication. I took my baby here for her cold and she was better the next day with the medications prescribed. I will be here again read more

Based on Dr. Chen's reviews on Health Grades website, you'd think his office would fire the operator/appointment scheduler. But no, we experienced the wrath of Ellen: rude, dismissive, cuts you off while you're trying to explain what your IPA says, and hangs up on you. Good luck trying to reach someone to schedule an appointment. For days we would get a busy signal, or the phone keeps ringing and disconnects without giving us an option to leave a voicemail. read more

We arrived in California for vacation and as we were pulling up to the hotel my wife started complaining of severe chest pains. A&C was less than a mile away and I raced my wife there as emergency services would take much longer. I explained the situation and they told us we have to complete the paperwork and validate insurance before she could be seen. I explained she could be having a heart attack and needs to be seen 911. The clerk informed us no one gets seen without validation of insurance and paperwork. DOESN'T MATTER he exclaimed as he repeated himself. I explained they had a responsibility to provide life saving measures. He was still obtuse Thank God a hospital was across the street (didn't see it and couldn't tell it was a hospital otherwise would have went here 1st) and they provided life saving measures as my wife was in the middle of a heart attack. I will be contacting an attorney to see if I have options. I don't want a penny from them, just want them shut down and unable to practice medicine. A pathetic and disgusting level of service for an organization that is supposed to care. PLEASE DO NOT USE THIS ORGANIZATION. read more

Seriously avoid. I went years ago to have a trigger finger surgery. It doesn't click anymore but neither do I have full use of it and it still hurts. Still, all these years later when insurance assigned this office for my husband's trigger finger, we figured they might have improved. Man were we wrong! The doctor tried out a new procedure which entailed sticking a needle in and scraping around. There was no relief and when told, the doctor only said "Sorry" but did nothing to correct the problem. Hubby is about to have surgery again by a doctor who has never heard of the scraping technique. We're seriously considering suing for distress. Guaranteed this office will assign their own physical therapy which is unheard of with a simple trigger finger operation. That must be their big money maker. read more

Sandy was a great medical assistant. She was patient with my drug screening. I wasn't able to go on the spot she had good patient service.

I called for covid 19 testing yesterday night ( Friday) and she told me to come Saturday at 8 am and by the looks of it ,it's closed . We've been waiting for an hour for her to have lied . The website says closed Saturdays . She just lied to us to get us off the phone . So so unprofessional. I highly not recommend this place . What a waste of time . read more

A&C Urgent Care - Ridiculous the front desk girl lied to us that they were open Saturday's - Urgent Care Near Me - Cerritos, California

I came in to get COVID testing and the entire process was really good. The front desk were professional, really helpful, and patient with answering all my questions and needs. Talking to the doctor was really great. He was kind, really taking the time to talk to me and address my concerns and not rushing despite being busy. I had a great experience and can definitely recommend this place. read more

I highly recommend this Urgent Care facility. Our experience here today had been great!!! They took care of my son's injury right away. The entire process was organized. The staff and doctor was great with patient care. It was nice to be in the care of people who truly show they value their work and is truly intentional about providing great care. Dr. P was so kind too and took his time seeing my son. I'm especially thankful to the great attitude and kindness of Todd who took care of us. He has such a great attitude. He patiently answered all my inquiries and guided and counseled us through the entire process including recommendations for after care. I wrote this review today because I believe in giving credit where it's due and these guys are awesome. My whole family will be going to this Urgent Care moving forward. read more

The staff here are just straight up rude, giving attitude for no reason at all. I recently fractured my wrist so I had a cast on and I came to get it off. There's a long line with people that have been waiting for 2-3 hours. Just go somewhere else it's not worth it. They only have this one nice asian guy and the black doctor, but that's about it read more

A&C Urgent Care - wrist x-ray - Urgent Care Near Me - Cerritos, California

I went in for a COVID-19 test was scared and anxious nurse Ingrid was very professional answered all my questions she made me feel less scared and safe . Safe environment will recommend to my family and friends. read more

Came in for a physical for a new job. I was greeted with a smile, promptly helped and the process began quickly! I got to the part of the physical where the BP readings are recorded and mine was through the roof, like go to the ER status. This was mostly due to my stress/anxiety from needing this job in a bad way. Alexis was very kind and helpful in calming me down, her kindness and patience is second to NO ONE!! The Dr was also one of the kindest individuals you'll ever meet in your life! I am not a fan of Dr's or their Offices/Hospitals. If I had to go to a Dr again I would drive the hour here from Laguna Niguel because they have earned my trust. Thank you A&C Urgent Care I appreciate you and your time! read more

Walking in for urgent care. They provide an excellent service. Very professional and well trained personal providing excellent quality on the service. Show in concern about patient health. read more

Thank you so much! Dr.Rico is awesome. My son was sick and throwing up in my truck. We showed up as they were closing and they let us in. His assistant did an amazing job comforting my 10 year old. A+++ service! I can't explain how grateful I am! The facility was very clean! Thank you! Thank you! read more

I came in for a covid-19 test and was assisted by nurse Ingrid. She was attentive to all my questions an her professionalism made the process less stressful. Definitely a safe environment. I'll recommend to friends and family ! read more

This location is very expensive for covid testing when you can get free testing anywhere else. There wait time is two long for rapid testing they need to work on a more timely assistance especially if your charging out of pocket. Check in time 10:30 am and it's 1:04 PM haven't been helped yet. May ask for refund go somewhere else. Not efficient with time. read more

Listen to the reviews with 1 star and don't come here. The front desk staff are rude and speak amongst themselves instead of helping their patients. I was there for over 3 hours. Initially they told me they didn't accept insurance and because I was desperate and needed to see a doctor, I agreed to pay cash. Yet, at the end they asked if I had insurance and stated, " I think we accept that." Fast forward a week, I called back because I needed a doctor's note. I was told to call back and I did. I kept getting transferred to their Anaheim location. Once I finally reached someone at the Cerritos location, they put me on a long hold then hung up on me. I've still not been able to get in contact with someone there and have called several times. It's clear to me that their patients do not come first. read more

I was referred to this clinic from a Facebook group post. Came here once and front desk ladies (Blanca and Denae) were so kind, helpful, and quick! The whole experience was quick and easy! My results were ready in about 10 min. Second time coming was exactly the same. Quick, easy, Blanca & Denae were helpful and kind. This was so convenient for me, anytime I need to get a rapid test I know where to go. read more

This place came in clutch! I had a flight to catch and really needed a quick covid test. Danae was super awesome and took me in right away. I got my results in less than 15 minutes. Will be back! read more

DO NOT COME HERE!!! Had severe abdominal pain and walked in, doctor at the front said stomach specialist will be in the next day and to come at 9 am. Asked if we needed an appointment and he said no. Came in the next morning only to be referred to a different urgent care 15 min away only to find that urgent care is closed. Turns out the doctor was not even in. Lied to twice and still have stomach pains as I write this. read more

Got referred to by a friend and needed a a rapid covid test. Came in and they got me set up right away. Really friendly and and helpful staff working here. The place was very clean and nice. read more

I would give this place 10 stars but I can only give 5. Best experience ever, been here a few times and they always attend to me like I am their first priority. The first time I came here I had a really bad sore throat to the point where I couldn't swallow, I was prescribed medication for it and I was told I would feel relief after I took it. 4 hours after taking the medication and a nap, the pain was gone!!! They truly care about all their patients. They go above and beyond to help. The staff is so polite they make you feel comfortable. Megan is so awesome!!! She's sweet, very informative and she knows exactly what she's doing. I would highly recommend this place to anyone seeking medical treatment. You will not regret it. Keep up the GREAT WORK!!!! You guys ROCK!!!! read more

I was nervous to get tested for covid and i have heard of some scary experiences that some people have gone through to get tested for covid, unsure of where to get tested i decided to give this clinic a try. They were amazing and took me in the same day without an appointment. The nurse by the name of Brianna, made the process smooth and as painless as possible while at the same time being really great at explaining the procedure. The doctor also was very patient and answered all the questions i had. He was also great at explaining the cdc guidelines i had to follow. Would highly recommend and i would definitely go back if i had to get tested again. read more

I called a few different urgent cares before coming across this one and they were not able to help me without an appointment. However when i called A&C urgent care, i spoke to Caroline and she explained how i was able to go in and see a doctor the same day! Doctor Melson recommended i get tested for covid so i did, and the nurse made the process as smooth as possible and the staff was really friendly. Will definitely be coming back for any other inquiries i may have. read more

Very friendly helpful staff. I came to get my covid rapid test. I recommend this place.

Blanca and Dr.Chen were extremely helpful and caring towards me during my office visit. Thank you.

Had wonderful customer service by Ingrid thank you she was very helpful will recommend to family and friends

I went in for a Covid-19 test and nurse Ingrid was very helpful and the place is very clean I will definitely recommend to my family and friends!! read more