Alan provided prompt, friendly & professional service at a reasonable price when troubleshooting…read moreissues with our gas fireplace. We were able to avoid costly repairs through his assistance and great advice. Gil

AVOID. They installed a heat pump in my neighbour's unit…read more All is good until outside temperatures get low. When the outside temperature is below approximately 10 degrees Celsius, the unit, which they installed BTW maybe a couple of centimetres from my wall, vibrates very intensely. Once the temperature drops even lower it becomes truly unbearable. I'm getting headaches and even becoming dizzy. Based on my Internet research, the problem of heat pumps specifically causing problems like that for the neighbours of the heat pump owners is caused by either POOR INSTALLATION or a hardware problem. After dealing with the problem for approximately a year I am finally starting to understand it (with the help of AI). Now I'm collecting the data so I can get the strata or a court to enforce a fix for this problem.

We've used Heatco twice now, once to replace the furnace burner and the hot water tank a number of…read moreyears ago, the second time just yesterday to replace the complete furnace. Theo was the technician the first visit, and Sia did the recent call, both provided top shelf service. I found them to be on time, accurate, very fair price wise and ultimately highly trustworthy, along with being good people. They won't sell you something you don't need, but also won't just band aid a solution. They will recommend what is necessary to do now with an eye down the road as to what will be your best choice long term. In our case, they could have replaced the blower and other parts on the old furnace for about half the price of a new one (which comes with a 10 year warranty), so the decision was easy to replace the entire unit. Expensive now but don't have to worry about again. Cannot recommend these gentleman and this company enough!

Super impressed with the service. Called me back right away to book an appointment and kept in…read morecontact as well as came on time. He spent a long time trying to figure out the problem with my fireplace, however it ended up he didn't have he part to fix it, so he went away to find out where to get it. After spending two hours on it, he decided he would have to get a specialist to help with it. And he didn't even charge for the time! I really appreciated the professionalism and work to fix it.

After being scammed twice in my search for a reliable, AAA-registered firm that repairs and/or…read morereplaces electric fireplaces, I've finally found one that i think must be one of a reliable and helpful firm here in Vancouver in BC Wide Home Services. And now finally have a beautiful new fireplace , which has just replaced my electric fireplace. I can honestly recommend this firm, both their very professional management and their and their polite, experienced technicians. at every step and really listens to what its customers require. Each step of the process was explained in detail, and happened exactly as promised.

Just wanted to say thank you to the staff at BC Wide Home Services Ltd. for taking care of us. We…read moreneeded a new hot water tank and the technician Joe explained all he options in great detail which helped us to make our decision. We are very happy with the service we were provided,

John serviced the fireplace in our condo. His work was excellent and he seemed like a real good…read moreguy. The cost was reasonable. I would definitely hire him again.

Explained the problem got a quote and booked an appointment. They called and asked to come earlier…read more Cost was a little less than the quote. He really understands fireplaces. It's nice to feel secure when something needs fixing in my home. Why do companies want a service fee to come and "assess" a simple problem then charge you more to come back and fix it. This company doesn't do that. It's clear, simple, fair and reliable.

If I could give this company 10 stars, I would!…read more I spoke with Kennedy, a lovely office worker who was able to book my family home in for a glass repair within the same day of the phone call. Our technician Tony was extremely knowledgeable, was able to take the glass and repair it within a day, and sent us an invoice and payment link online as we didn't have our credit card for him to take the payment that day. Will definitely recommend in future and thank you Kirkstone! :)

Kirkstone has been our go-to hvac company for all of our furnace servicing for our rental house and…read moreeven our own house for several years now. We highly recommend them!

Gurlal did an excellent job cleaning all my vents and…read moresanitizing as well. From the start with their front desk setting up the appointment to Gurlal completing the cleaning - and going above and beyond - I felt I was in good hands and trusted them. Thank you so much for the honest and thoughtful service and care. I truly appreciate it at a time I was quite frustrated and needed dependable service.

Very proper, timely and efficient. Five stars on all…read moreaspects start to finish. 100% recommended.

Sometimes you're lucky and you find a trade that just knocks it out of the park for you, even on a…read morecomplicated project. Dan does what he promises he'll do, and he shows up and works hard. I'm pretty picky and IMO the work he did was great (not that I know much about gasfitting). Can absolutely recommend Heisler for any kind of HVAC or gasfitting project you have.

In early Dec. 2025 I made a requested an estimate and servicing to BCVAC for air duct cleaning,…read moreservice of tankless hot water system, furnace and fireplace. Service was made next day however, to my surprise, it was a contracted provider (Midland Mechanical) who spent a total of 95 minutes (8:45 am - 10:20 am) completing all the work. Air duct cleaning was questionable. Most registers were not removed; no brush was used to loosen dirt in the vents and only a tiny nozzle was used to remove/suction external dust. I had questioned BCVAC regarding the use of a portable vacuum and was confident that large suction tubing was not required for a home however, in my research, it is clear that the air duct service was less than adequate. Most of MM's time was spent with the fireplace for my non-functioning remote. An initial quote of $348 by BCVAC turned out to be a cost of $867.55 to MM. MM insisted that the charge for tankless water heater was extra (later confirmed as an oversight and rectified by BCVAC). MM replaced fireplace remote (charging an added $393 including labor) and I had to provide the batteries as he didn't have any!! I disputed the charge for labor and cost of the remote but he was insistent. I later discovered that he had replaced the fireplace remote with a broken one. This, I believe, was intentional, as he demonstrated to me that he taped in the batteries telling me it was to prevent them from slipping out of place. There was no packaging indicating the remote was new. 2 days later, the first time I used it, the remote didn't work. Upon investigation we discovered that the battery latch locks were broken. I immediately cancelled the cheque, notified BCVAC and called to have the remote (batteries included!) removed by MM. I believe that BCVAC should have assumed the role of notifying MM however, it became clear at this point, that BCVAC functions only as a mediary and assumes no responsibility for the sub-contracted work. MM was angry that I hadn't given him an opportunity to replace the remote but it was clear that he intentionally charged me for broken equipment. I wanted nothing more to do with MM. Curiously, following his visit to disconnect and remove the remote, the fireplace pilot wouldn't maintain a flame. I then contacted Heritage Mountain H & C (a very reliable company) who spent nearly 1.5 hrs. at a cost of $396.38 to install a remote that I had purchased online. He determined that the safety circuit had been removed and wiring to the thermal couple port was not connected. (How did this happen??) He also cleaned the burner area, fixed the log placement and also issued a detailed invoice. In my opinion, had the fireplace been properly serviced by MM, the burner area would not need to be cleaned nor would the logs be out of place. Jesse from BCVAC was very cordial, honoured the quote for tankless water heater and issued a $50 gift certificate for future use but this experience will not encourage me to use BCVAC again.

It was very pleasant experience. I will see you for the next. Thank you for your professional…read moretouch on my furnace. It is happy now.