They are simply the best. For the first time in several years, my pool stays clean and nice…read more Everybody is friendly.

Nice people, lousy service. Paid many thousands to replace all pool and spa heaters and pumps, our…read morespa heater failed in 11 months. The manufacturer said the heater was installed improperly, the manufacturer fixed the issue the first time. 10 months later same problem, neither company takes blame. our spa no longer works. Thousands down the drain. The owner of Sapphire will not even contact us, this has been 3 months.

Do not hire this company, they will take your money and not finish your pool. I urge you if you're…read morea victim of this company please contact me directly so we can band together and ensure Jose and the company are held accountable. I'm in contact with many other victims, working with government agencies and was also on channel 10 news. Will post link story at end of review. Jose will front load the contract under the guise of being a small company and needing the money upfront. They will start your pool and never finish. Jose will tell you lie after lie to string you along. He doesn't even have his own license, he works under the license of a John Whyte or White (can't recall) Per contract he's done $20k of work but has $60k of our money. He's admitted he has a cash flow problem which means he took our money and didn't spend it on our pool build. Per contract we owe them $13.8K and he claims he can finish the pool for that amount but I have to buy the equipment myself and hire other people to finish the job. See pictures, I have a concrete shell and that's it. Below is link to news story and pictures is current pool condition. https://www.wtsp.com/video/news/investigations/10-investigates/67-ceb77142-cb46-4405-bee9-ea97d8231503

Stay far away from this company. I have never posted a bad…read morereview but I feel the need to warn everyone about this terrible company since our experience has been such a nightmare. We were told our pool would take 6-9 months because of Covid and all of the supply chain issues. We were fine with this even though our last custom home build only took 9 months. We are now in month 15 with no end in site because Jose the owner is so dishonest and incompetent. He lies to us continuously. In fact as I type this out, they were supposedly finishing our pool project today. The amount of work left to do for that to be a reality is ridiculous. This is just another one of the MANY lies we've been told. When Jose finally sends someone to complete a small portion of one project, they show up late afternoon and spend about an hour or two doing one little thing so Jose can claim work is getting done. This is after you wait week after week with nothing getting done and no one showing up when promised. Once they finally complete a portion of a project, the work typically has to be redone because it's been done so poorly. The amount of rework that they have had to do on our project is too much to type out. I don't imagine he will stay in business because he's so dishonest & has no clue how operate his business. Do yourself a favor and look elsewhere! Update since my original review... the pool was finally finished. We have spent thousands to have the pavers redone. New company has said they've never seen such horrible work before. Jose should be shut down.

A good organization to deal with. Professional & friendly personnel. Good communication with owner…read moreand employees.

Way to expensive for mu cup of tea.....overpriced to the max ... office personnel were good ... a…read morevillage rip off IMO

The owner is amazing!! Took the time to help me understand how our hot tub works and was very…read morepatient with my silly questions. Most of all on a Tuesday night at 7:49pm the owner is texting me to make sure everything was ok. And then responding to me next day was fantastic. Felt like I was actually important. Thank you Dutchcraft you are amazing!! From Sami on Indian Rocks Beach!!

My husband I were getting our pool resurfaced and needed to have the spa pump repaired since it…read morehadn't been working for some time. We recently discovered Dutchcraft Services and reached out. Cara the owner, was very gracious and advised she would have Ben, her husband, come out and look at the spa pump. Ben came and looked at the pump and felt confident it could be repaired. He ordered the necessary parts and indicated he would let us know when it came in. In the meantime, we mentioned to the pool builder doing the resurfacing that we had contacted Dutchcraft Services to repair the pump. Marty, from US Pools without us asking, stated that Ben does great work and he also recommended them. How cool was that? Ben completed the work. we had a hiccup, not because of anything Ben had done wrong, but the company putting the pebble sheen had plugged the spa to avoid material going into the pipe. They unplugged it and the spa pump works like a charm!! The best part, Ben's price was very reasonable! We are sooo happy with it and we are using the spa more than we ever have! I love this family owned business, they care and are meticulous with their work. Even though I hope we don't have another broken pump, it is reassuring to know Dutchcraft does great work and they are trustworthy and I can contact them should we ever need.. David and Denise

My husband has a medical condition that caused us to be out of town for three months to receive…read moretreatment. We had no idea what to do about our pool and started calling pool services. Only one called us back and we are so thankful for them. The staff is caring and kind, like a "mom and pop" from the good old days! There are no contracts, no surprise fees, just amazing, customer-focused service. Our pool stayed sparkling clean and the monthly fee was quite affordable. We wouldn't hesitate to use them again if we had to and to loudly recommend them to anyone looking for the very best pool service!

Excellent customer service! If you need anything done with pool or pool area these are the people…read moreto call. Answers all your questions in detail, everyone very professional and friendly. They do are weekly pool service and just installed a fantastic pool heater. Highly recommend.

our pool has never looked as good as it does since Funtow!! great service and team!!!read more

Sheila gave up on getting the pool clear. I bought two jugs of chlorine and a bottle of acid and…read morewithin two days, problem solved. Sheila said she put tons of chemicals into pool with no results. Strange. O stars

My husband and I hired Sheila 2 weeks ago today and could not be happier! Our pool was disgusting…read moreto say the least! On her fist day out Sheila got right to work and had the pool back to normal in less than a week! She communicates wonderfully and really cares about your pool. I am very happy that we found Sheila when we did!

I've just had a terrible experience with Clark's Pools after 5 years as a loyal customer. They…read morerefused to clean my pool because my dog was outside when the service tech arrived. Since they come at whatever time they want , it is impossible to ensure that your dog might not be outside when they arrive. After another $20 price increase on their monthly service, the service has gotten worse and worse. I would not recommend this company.

Hey, I've been using this company for over 10 years. Excellent service they always use good quality…read moreparts prices are very reasonable. They are always on time very professional. I highly recommend this company.