This company does not stand behind their work. I took 22 cups for engraving and 3 of them were…read moredamaged. They didn't inform me. I found out when I got home and started unboxing them. I reached out by text to the number I had been corresponding with to see if they could fix the cups or refund for the 3 that were damaged with no response. I paid with Venmo so I requested $45 be paid back to me and that request was denied by Becca Oldham. (I'm assuming she is the owner) Multiple attempts to contact them have gone unanswered. It's really unfortunate that people don't honor their work. I don't think I'm being unreasonable ...it's not like I'm asking for a full refund. Would not recommend anyone spend their hard earned money with Basin Laser.

This place is awesome. Its small, family owned and operated business right in the middle of…read moreMidland. They can ship orders anywhere and have the ability to have your order ready the next day. DEFINITELY recommend these guys. All my cups have been engraved by them. And everyone in my fam gets them for Christmas or birthdays!

Thanks for doing a great job - needed to send flowers and a gift to my aunt. Really appreciate the…read morepersonalized service and quick delivery!! I will definitely use again!

I want to thank Ben for going above and beyond!!!! I had some gifts made, I gave him the wrong…read more order of the initials, I did not realize it until they were finished. He immediately went into we can fix this mode, even though the mistake was completely my fault. He worked on his day off to help fix my gifts so I would have them in time to leave town for a very important weekend. Thank you so much for being a great business owner and for helping your customer out in a pinch! Lisa Cherry

Great service and quality! Brought my engagement ring in to be fixed after I bent it. Billy took…read moregood care of me and the jeweler on site is a master! My ring was finished ahead of the scheduled date looking brand new! Thank you!!!

I visited this store and explored financing for an engagement ring and filled out what I was told…read morewas a simple financing application. At no point did anyone verbally tell me I was applying for a credit card, nor did they show me any written disclosures. Later, I discovered they had actually signed me up for a credit card without my knowledge or consent. When I called to request copies of the paperwork or any disclosures, they were unable to provide anything showing that I was informed or that the required terms were presented. Regulation Z, the Truth in Lending Act, requires clear disclosure of APR, fees, and terms to be provided before a credit card application is submitted. None were given to me, and they couldn't produce any documentation afterward. Very disappointing and not the level of transparency customers deserve. They also qouted me $2,000 above the price of the same ring another local jewler was able to custom make for me.

During my recent business trip, my team relied on a local print and delivery service, and they…read moreabsolutely exceeded expectations. From last‑minute printing needs to same‑day delivery runs, they handled everything with speed, accuracy, and a level of professionalism that made our workdays infinitely smoother. They even took care of secure shredding, which was a huge relief given the sensitive materials we were handling. It's rare to find a team that's this responsive, reliable, and genuinely committed to great service. They were a true lifesaver throughout the trip, and I wouldn't hesitate to use them again. Special shout‑out to Vann--thank you!

My daughter needed a large mounted welcome sign for her baby shower in Big Spring and she gave them…read morelittle notice. When we drove to pick it up, she called Reynolds Brothers and said our ETA would be a few minutes after their 5:00 closing on a Friday afternoon. No problem, she was assured they'd stay late so we could pick up the job. Sure enough, she walked out at 5:10 pm with a beautiful, perfect sign! I'm very impressed with their friendliness and professionalism. Many thanks for helping out my daughter!