Outstanding service! I needed a same-day tow a few months ago, and after calling around, Paul was the clear choice. He prioritized actually helping me over just getting my business--even offering alternative suggestions if his timeline didn't work out. He quickly secured a flatbed with a great ETA and a very fair price for a short-notice request. Since I'd never navigated a tow before, he patiently explained the process and completely put me at ease. I can't recommend Paul highly enough! read more

Today my car broke down and my insurance give me the 2 towing company number and I call the first one .. and i waiting for more in a hr. And out side is so hot The company call me to call other because they were very busy.. so I call A-1 and they send me someone right away!!! I'm so satisfied with all the service, the person who answers the phone was so nice , the person how help me with my car was excellent.. totally I recommend A-1 Road Service . Now they are in my contacts to call them when I need any car service!!! read more

Paul is the man. Fast, easy and great service. He will let you know the ETA for any emergency road service. You won't be disappointed for using A1 Road Service. read more

Paul is the best! We needed a jumpstart and none of the other service providers were available (Saturday evening). Paul was like an angel :-) and one with a sense of humor. He quickly swung by and fixed our car. Thanks so much, buddy. I really hope we won't require your services again but if we do.. I have your number saved. Good luck! read more

A few months ago my tire popped, i was stuck on the side of the freeway for almost 3 hours waiting for my ins to send over a tow. I got tired of waiting and were able to get a hold of A-1, they arrived within 20 min!! Worker was nice, proffesional, and speaking with the owner was so pleasant! 10/10 reccomend! Thank you A-1 ! read more

I'm a state farm client I recently needed a tow and had called my agents office thang vo, they arrived 20 mins after I had called my agent which I think is a really great waiting time. The whole process was quick and easy no scratches on my vehicle as well overall best tow service experience, Thank you Paul you're a funny guy man! read more

0 stars if there was an option Please this place needs to shut down The guy who answers i believe his name is PAUL is a smartass Told him i needed a tow truck immediately as it was an emergency He rudely in a loud angry voice interrupted me and said "what is the persons name who needs the towing" his attitude and way of speaking is not acceptable How are you guys in business If you are the business owner u need to fix your attitude and be gentle to customers treat them the way you'd like to be treated Long story short this guy is a douch bag Unless you want to be treated disrespectfully then by all means go ahead and call them for your services but personally I'd stay away from them read more

What a bunch of life savers these people are! Terrific, efficient towing. Thankful for Andreas who clearly knew what he was doing and another Thank you to Paul for scheduling my tow so quickly. So very thankful for you guys picking me up on such a rainy day. Highly recommend this towing service. read more

A-1 Road Service - M5 being towed on a flatbed - Towing Near Me - Santa Clara, California

Here I am, in the middle of a global pandemic, and I decide I'm in need of a quick sandwich. I drive to Jersey Mike's, get out of my car, get my sandwich, eat it, and BOOM! Car won't start..... my phone of course, is also low on battery so I look on yelp real quick and find these guys. They answer my call, get to me in record time, and I'm up and running faster than it took me to eat the sandwich! So thankful for them! When you find yourself with no where to turn, you can count on them to deliver! read more

Mauricio was very helpful in loading my motorcycle with his self made motorcycle dolly. Awesome. patten and sell the invention. thx read more

This service was assume. Came out to go to work and my battery died. A-1 came and charged my battery. I got to drive over and got a new battery. I got to work by 9:00am from Sunnyvale to South San jose read more

A curb decided to not move as I was driving by (SO RUDE) and my vehicle needed a new tire due to a non-repairable flat. I called early in the AM before my shift to confirm prices and availability. I called back during a break later in the day to set a 2:30 appointment. Paul arrived ~2:20 (nice!) and was finished by 2:29... finished before it even started! read more

Definitely came through with the quickness early in the morning. Was the best quoted price in the area also so I didn't feel like I was being gouged. 5 stars Highly recommend. read more

We called in the late afternoon to have a dead battery jumped. Paul put me on hold for a minute, got back on the line and said someone will be there in 20 minutes and they were! My 98 year old mother said that the man that came to jump the battery was very nice. He told her that the battery was a 2018 and she probably needed a new one. Once her car was charged, she drove to a local service station and had a battery installed before the day was over. (Yes, she still drives). Paul was very nice and efficient. He even called less than an hour later to ask me how everything went...he followed up! This type of customer service is so nice to receive! Thank you Paul! read more

Called for a Jump, call started with Attitude. Then I explained my cell number could be wrong, and we could double maybe caller ID is available. The man said he can't help me and hung up. you are the judge read more

I found A-1 after getting the run around from some other Auto Service. They are extremely FAST. I've used them twice. Once for a jump and the other time when I had a flat and I couldn't get the lug nuts off and my spare was flat. In both cases arrived within 30 mins. Paul and Ron are great guys, super friendly and helpful and great conversation. I've referred them to other people and they've had great experiences too. Search no further. Call them with confidence. They are great. read more

Every time I get a n automobile mishap, A1 immediately , UNDOUBTEDLY comes to my mind to call right away. To be honest, I thought I had reviewed Paul here years ago. This review is pretty overdue. The first time I received service from A1 was over 8 years ago, when I ran on a flat tire with my yellow bug. It was raining and I was on my way to work. The first thing I did was check Yelp for auto mechanics. Some of my friends at work offered to use their AAA but since I really didn't want to be a bother, I called A1. In 13-30 minutes, he was parked next to my car - and getting his equipment ready. He didn't mind the rain at all. Paul is ALSO one of the jolliest roadside assistants I've ever met. He replaced my flat tire and charged it to my insurance company. Not only that - he delivered fast service. All of that done with no trouble ! Heck, I didn't even get in trouble at work for being away so long (cuz I wasn't). FFW 3 years or so, I got stranded with a dead car (red VW Beetle... I know never again ! I like Japanese cars better now). I recalled A1 and he came to my rescue once again and like the last time, charged it to my insurance. I was very thankful for having reliable A1 during those unfortunate events. THIS YEAR, I got older and left my key inside the car. It's not one of those cars that don't lock when the key is inside - it's an older vehicle. To tell you the truth, at first I really thought THAT's it, I'll have to break the glass. Ha ! I remembered A1 again... after all these years ! I was parked in the parking area at the apartment AND he found me, unlocked my car and zoom zoom, charged to my insurance. It's like a broken record with different kinds of version ! I'm losing my mind. I'm glad I have A1 to the rescue !!! read more

Yesterday, I used A1 Road Service for the towing of my Toyota Tacoma truck. I highly recommend them for any towing or service needs. First of all, they answer their phone. Yes, very strange, LOL, someone actually answers the phone when you call. Additionally, they told me they would call back with more information and a return phone call was indeed received. Wow, a company that actually returns a phone call too. The tow truck driver arrived on time and immediately put on a mask to protect me from Coronavirus. He had the mask on the whole time and was very aware of trying to social distance as much as possible. I felt very safe and appreciate his usage of the mask. A1 ... please thank your worker for the safe environment and efficient service. The towing of my truck was perfect and arrived at the repair shop intact. Thanks again to the team at A1 Road Service. They have excellent customer service. read more

Long story short, my POS Nissan PU's right upper control arm came off the frame while I was on Lawrence and I nearly crushed the poor dude on the next lane. After some panic maneuvers I pulled over to a side residential street and walked home (yeah, I didn't bring my cell phone. Not the brightest light in the harbor when it comes to these things, admittedly). I went home, got on Yelp and found A-1. It was almost 10pm at night, Paul picked up right away. He was courteous and not least agitated by my late evening intrusion. Having to travel to Gilroy early the following morning, I asked whether he could send someone at 6:30am tomorrow. "We are 24hr service, whatever time is good for you, it's good for me". The next morning before I arrived two guys already showed up there and hoisted the wheels. They obviously know what they are doing - towing a 4x4 isn't the same as towing a regular car, and they did it right. 20 minutes later they towed it to where I told them to, only charging me $60. Not bad considering I called these guys out in some ungodly hours. read more

$70 for a tow, and I only had to go down the street. Eh they did do it quickly and with a smile. Had a chat about sports so I guess that helps their customer service review, haha. Still thought it was pricy, although they had to do some extra labor that really did nothing. I had shredded tire stuck on my rim and they tried cutting if off with a blade. Had to be done otherwise it would have messed up my axle, and make it even harder to tow. When I called they said they would be there in like 20 mins, although on Yelp Mobile my address is literally .01 miles away from them, lol. I will keep their number in my phone for emergencies as they come any time of the day or night and offer other services like getting gas, getting locked doors open, etc. read more

This review covers two separate services. I was off driving in the field from an appointment and started hearing a thumping noise. I pulled over and discovered a flat tire. After calming down, it was 80+ degrees out and I was wearing suit, I yelped a few road service businesses and called a few of them. Paul wasn't the first one I called but he was the last from here on out. The other shops, a)were understaffed or b)didn't care or c)completely clueless as to how to handle customers in my situation. No, I do not want a call back an hour and a half later. Paul not only offers great rates but he tries to help by recommending cheaper alternatives than what you might be calling about. He earns his five star review. He also helped my sister-in-law out on a separate occassion where we called him multiple times telling him that we needed his services and then that we didn't, vice versa. He didn't seem annoyed or he was really good at hiding it but anyways, he made it out to help us. This was around 10pm at night. Thanks! read more

I called these guys off the internet on Saturday morning after a mishap on Friday night. The dispatch was not only pleasant but actually funny! He set up tow very quickly. The driver was very polite, friendly, and helpful. Kept me appraised at each step of the tow. I would definitely recommend these guys. I can't speak for the price. it seemed reasonable but one can always be 10% cheaper .. :) read more

I am over 70 years old and had not driven my car for several months so it would not start. I called several towing services and A-1's quote was the lowest. Paul arrived at my home earlier than what he told me. He quickly jumpstarted my car. Then he noticed that my car was not running smoothly. He used his electronic meter to test my battery and it printed out the conclusion that my car battery must be replaced. He recommended me to drive my car to my mechanic with him following me in his truck in case my car needed another jumpstart on the way. My mechanic's garage was out of the way from Paul's garage but he still followed my car for a 20-minute drive. My mechanic also concluded that my car battery must be replaced. Paul then noticed that it was still under warranty by O'Reilly Store. By showing his meter's printout to an O'Reilly store employee, he promptly gave me a new replacement battery. Then Paul helped me to properly installed the new battery. It has been a week and my car has been running without any problem. I cannot thank Paul enough for his excellent service, far above the normal call of duty. I would strongly recommend him to anyone who needs a towing service. read more

As good as it gets! My tow driver showed up in the parking lot of a company where I'd gotten my car to limp to when it threw a piston, while I was waiting in a hotel with WiFi across the street. Got a fairly long tow up to my garage on the Peninsula, where *I* made a mistake about the address of the garage ... but he was very patient, pulled around to make the difficult "U", and got me up the street to the right spot. Very efficient and friendly, I will use this guy again. read more

Here is my situation. My car needed a jump start and i was stuck at office. I got this contact from Yelp and called them up. They came in 10 mins and did jump start. Appreciate your timing and good advice. read more

A1 Road Service was very efficient to send their staff to restarted my car. In the beginning , I was skeptical to accept a stranger to my house to start a car on my drive way. About 30 minuets later, a man in uniform came to my door. I verified his name, Ron, and who sent him. Ron checked my car and told me to reset the computer in the car by disconnect and reconnect the auxiliary battery in the back of the car. It worked like a magic. Ron has seen this kind of failure from many electric car. He also recommended to buy a 12V trickle battery charger, running 1.2A-4A , to charge the auxiliary battery when not driving. To confirm Ron's diagnosis, I spent $120 to diagnose the car in an auto repair shop. The results were not conclusive. I only know that my car doesn't have other problems than losing charge even just sitting over night. I discussed with a good mechanic, Tom, at Hung Auto Repair today. I think parasitic discharge while not driving may be the cause of failure. Another reason is the auxiliary battery may have one dead cell out of 6 cells. My conclusion is Ron has recommended the right approach for a 10 year old electric car. I highly recommend Ron and A1 Road Service. read more

At 11 PM on a Monday night my car started overheating and under the hood of my car the fan belt basically burned off and I couldn't drive it. Called A-1 Road Service, told them about my situation and they said the guy would come get me within 25-30 minutes and he was on time! Paid $95 to get towed 4 miles. They also accept credit cards so that's convenient. read more

Literally just got home, THANKS to A-1!!! Battery died, no one around, so called A1. Shows up in about 7 minutes. Jumped the car and done! Great, quick service and the service guy was cool. Hopefully won't ever need it but we'll be using A-1 when we do! read more

I'm very happy with A1, I was told 20 minutes waiting for the service. Paul was there in 10 minutes. He is very professional with a good sense of humor which helps a lot when is late night and you are stuck. He got the job done in 1/2 hour. I'd definitely use them again. read more

Paul came out very fast and unlocked my car in about 5 seconds! Very professional and friendly! I think the guy that said he was unprofessional on the phone mistook Paul's heavy breathing for exasperation.. Haha.. But very friendly positive guy! Thanks man! read more

My car battery died after coming back from a trip. Called at 2 am and he said he could come out now or the morning. I scheduled for a morning jump. He was very knowledgeable and friendly. Cost me 60$ Very happy with the service and will use them if I need them in the future. read more

Paul is extremely accommodating. I strategically left my purse, along with wallet and car keys, in my vehicle. You don't want to be in need of lockout service without means of prepayment. This was discovered by contacting a few nameless tow companies who refused to entertain my needs as I was unable to pay until I had access to my purse. Mr. Steinmann receives an A+ in my book because: -Not only was Paul able to meet my needs, his price was the most affordable around! -He showed up in half the time he allowed himself. -I'm seasoned at locking keys in vehicles. He gained entry to my vehicle speedier than most and without damage to my weather stripping. Wish I lived closer-we could become good friends. Locking keys in vehicles is something I'm good at. read more

Never choose this fvckin company for towing. Never! I got frustrated by the fvckin stupid proprietor of A1 service. That's was the worst experience ever! He spoke to his customer with discourtesy and disrespect through the whole conversation,and his words made me--an underaged girl crying so hard. I was just wondering if they could do me a little favor--leave a message to the bodyshop. Guess what? The proprietor said it's none of their business and going to cancel this deal. And he didn't even apologize for being disrespectful. I don't think A1 auto deserves a 5 star. Since there's only 37 reviews, they're probably workers from the A1 shop and cheating customers. This shop will go bankrupt and the big loser(proprietor ) will go out of business in a couple days. We'll see:) read more

Bought a new Jeep, driving home day 1, and imagine my luck, a flat on 880. Pulled over on Great Mall Dr. Called a few places and they all attempted to nickel and dime me, one place couldn't even give me a quote but a range. Paul was the only down to earth guy of the bunch that wasn't trying to gouge me. He was at my location in 15-20min and fixed the flat on the spot... would def. call him again! read more

The most unprofessional person I have ever talked to on the phone! Told $300 from Santa Clara to Dublin! Iv been in the automotive business for over 15years and I couldn't believe this guys attitude! Good luck dealing with him read more

Service was excellent and he lightens up the mood with his humor & friendly personality which was what we needed in the bad situation! Called him at 6.54pm, came in less than 10mins and problem got fixed by 7.30pm. He was awesome! We got our flat tire changed in a tricky situation for $50 and he accepts credit card which is convenient. Rates are reasonable as we called another company and they were charging at $100. Highly recommended to anyone who needs to fix a flat tire, dead battery, etc! read more

Recently my car had broken down.. at the worst time possible. I was zipping down San Tomas in my passat and all of a sudden my check engine light pops on and my car no matter how hard I pressed the gas wouldn't go any faster. I was basically puttin along the road and freaking out. I LUCKILY made it to my new diggs and was able to park my car. So first thing Monday morning I hopped onto yelp and was looking for towing companies. i called around for a few quotes and for a 5 mile tow I didn't realise how pricey it could be. ( i am new to all of this stuff ha ha) I found Paul and A-1 Road Service and he was very friendly and accommodating. He came in a matter of minutes and his worker was polite. I would use this service again and THANK YOU for your help! read more

My dead-batteried, non-starting car was stranded in my old apartment building's basement garage. First Paul, the friendly owner of the establishment, tried to start it up with a charger, but the problem wasn't just the battery so it didn't quite work. A hired tow truck swung by in an hour's time and got it out of there. Final price: $75 (in-town rate). Summary: Quick service, good guy. Low hassle. I'd recommend 'em. read more

First of all I am on a Fixed Income, so Price matters to me - I am not like some of these Flat Earther Tea Party members, so How I spend my money is very important. I had a rather unusual request. I needed a car moved from the Driveway in front of a Garage Door to a car pad about 40 feet away. My drive way is Y shaped this will help with you see what I am trying to do; so we are moving it from the right side to the left side of the Y. Spoke too 3A and no can due. Not an Emergency, called the first tow service on Yelp and it was Mucho Expensive. Called A-1 Road Service and spoke to their dispatch person who called the Driver of the Tow Truck - Jose; to check if he could do it and would call back. I did not have long to wait I received a call and was told for 50 bucks Jose would do it - and could be here in 30 min - I said fine as that was the cost for the amount of Beer it would take for 6 guys to do the job. Jose showed up and he moved the vehicle in about 15 min. Thank You Jose, Thank You A-1 Road Service. Here is a Math problem if you want to do it - The car is a compact and the driveway is slanted, so I will let you figure out the amount of force needed on an inclined plane. Oh and the Color of the Car is Red. read more

When i needed a jump start i called them and the roadside service guy was nice and actually arrived on time. He said he would be there in 20 minutes and arrived with in that time frame. A1 billed my insurance company (state farm) directly because I have roadside on my policy. Not all companies do that. Most roadside companies make you pay up front and then if you have State Farm they reimburse you. read more