i've been renting from A1 for a couple years now. Tyler and Travis I've always been so professional and very helpful. These guys never miss a beat highly recommend. read more

Instead of A1, Your New Name should be NO-One! We hope No-One will do business with you after reading this. After my visit yesterday to A1 (formerly Broadway Rental), I wish zero stars was an option, because that's how bad my experience was.I came to the store looking to rent some scaffolds. The clerk asked for my driver license, I provided that to him. He looked puzzled and called for his manager Zack. They said there's a note here to not do business with me or my wife, due to a discrepancy from April 2021. That caught me by surprise because they said they are under new management. So I challenged them that if they truly are under new mgmt, then they should forget about the past discrepancy and do business with me. They said nope, You need to clear that up with the Party rental folks. I said, look, I'm willing to forgive you all of offending us and moving forward if you will. He continue to tell me emphatically NO! Now sense he wanted to continue trying to humiliate me, let me tell you why there was a discrepancy to begin with. In 2021, we rented a Gold Throne chair from Broadway Party Rental, for our very special 90 year old dad's birthday party. When the chair was delivered to us (late by the way) it was in bad shape, did't look as beautiful as the picture, paint was chipped, stains were on the velvet seat, both arms were broke and poorly glued back together, the legs were chipped, scratched, and looking wretched. We called the company to stress our disappointment, asked to speak with the manager. When we got on the phone with him and started to tell him about the issue, He became irate with us, thinking we were a different previous customer that had already complained about other chairs that were rented. Here's the catch, he said "You people are all the same. You rent from us and all you want to do is get stuff for free" We told him we never rented from from him and he had the wrong customer. We asked him what is that supposed to mean, he says "you know exactly what that means". So, yes we called him a racist, returned his broke down chair, and never looked back. The chair wasn't worth the $85.00 rental fee. We would have agreed to getting a better chair, as it wasn't about the money for us, because that chair wasn't worth $5.00. The close up photos show how abused the chair was when delivered. You can't tell from the full picture just how bad it was. Now a year later and New Mgmt, we see that they are still up to there old tricks. It should not have been a race issue. You classified us by saying "You people are all the same". Never the less, our fathers event was amazing and Thank God we made it, even with that horrible chair. By the way, Home Depot rental had everything I needed and was quite happy to do business with me. We encourage anyone who sees this review to think twice about A1 and Broadway Party Rental. This shows a lack of integrity on the part of the business and the Mgmt has not demonstrated any effort to move forward. read more

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Called on a Thursday and asked if I need to make a reservation for a concrete grinder and was told no it will be here from me to pick up Saturday. Came for pickup and it was rented out. Bad customer service. read more

Very disappointed with A-1. I rented a Ditch Witch over a weekend. The track was immediately coming off within the first 20 min of use for very basic work in my backyard. When the track came off I noticed the track was ripped on the inside. Clearly it was ripped before I ever used the Machine. I eventually got the track back on and stopped using it because it was faulty. Instead of using the Dutch Witch for the 8 hours I rented it for, I was only able to use it for 2-3 hours of run time. Upon return they apologized and explained they would "figure it out" and reimburse me, or let me use it again at no cost. Then they said they would be charging me because they said I must have ripped the track.. which is impossible for what I was using it for! I had numerous debates with them over the phone, and they eventually charged my credit card to replace the track, with no authorization from me. I honestly feel like taking legal action for the way they do business. read more

Beware of Fraud with the Damage Waiver. I rented a bobcat and dented the top. I was then pursued for MONTHS by these guys to pay an exorbitant amount to repair it (over $8000). I tried explaining that I purchased the insurance to cover any damages, but they claimed that was for normal wear and tear. They refused to honor the insurance I purchased. I finally had to quit answering the phone, which led to an insurance recovery company hassling me. Once I sent them the contract (which is nearly impossible to read on the back of the receipt), the insurance company and their lawyers agreed with me that the damage waiver was for damage above and beyond normal wear and tear, as is written in their agreement. THESE GUYS ARE COMMITTING FRAUD COLLECTING DAMAGE WAIVERS AND NOT HONORING THEM!!! Thank you for the lies and stress your illegal activities imposed upon me!!!! read more

Great rentals, great service. Better pricing than most in the area!! Highly recommend!

We called to order a Bobcat that could lift 1200 Lbs and were told they had one and could deliver it. When used to lift 1200 Lbs, it did not. I called Chad (The Owner?) he brought another one out that he said could lift 1950 Lbs. We had to unload some of our products off the pallet to get the second one to work. Chad told me he would split the second delivery charge with me!! When we specifically wanted a Bobcat that needed to lift 1100 Lbs, and were told it would do the job and than UP CHARGED for the second one, well you can see how A1 Rental works! I emailed Chad and he gave us a link to the manufactures specs on the Bobcat that said it could lift it, but went on to say "Furthermore, when you called to state that the S130 was not able to pick up the 1100lbs pallets you were attempting to unload we provided you with an S570 model that was delivered to your site in under 45 mins. I consider this to be a very high level of customer service that would exceed most industry competitor's response. The S570 model has a "Rated Operating Capacity" of 1950lbs. Thats great when a company delivers in a speedy time frame, but when the product does not do what they say it does no one cares about delivery speed when the Bobcat sits in the parking lot unable to do what A1 says it does. Customer service is more than delivery speed, its about having products that work. read more

My lawn mower didn't start one day so I took it up to A-1 rental as they do small engine repair. They were booked a week out, but they were able to get to it earlier than expected. They fixed my mower, sharpened the blades & must have washed it - I've never seen my mower look that nice since I bought it. Price was reasonable. I'll be bringing my tiller up there next. read more

Had what I needed but did screw up my billing

I live in the area and I have rented equipment from them on numerous occasions. I have rented various trailers, a popcorn machine, a roto-tiller, to name a few. All of my experiences have been excellent: high quality equipment and great service. Over the years I have lived in different parts of the Metro and have used both Broadway Rental and Hwy 55 rental in the past. Minnetonka A-1 is just as good, if not better than these others. read more

These guys are great. I have rented various products on many occasions. They always step up to make sure you have what you need and have clear instructions on how to use the equipment properly. read more

BEWARE EXTRA FEES! If you rent here, in addition to your rental fees, you will be charged an extra 8% "Damage Waiver" fee that they refuse to refund even if you return everything clean and undamaged! Apparently making money on their rental fees isn't enough. Seems like a greedy business owner! I will be renting elsewhere from now on. The business is known as A-1 Minnetonka Rental, A1rentit and Lake Minnetonka Party Rental. I am never renting from them again. read more

Stay FAR FAR away from A-1 Minnetonka rental. They have absolutely no integrity or sense of customer service. We rented a Bob Cat for 2 weeks and were charged up-front. On the fifth day of use the hydrolics burst while the thing was idling no less. The machine had over 11,000 hours of use. One of the employees told us they just had this very same problem with the machine previously. The owner or manager, CHAD, is refusing to refund us the second week after they removed the faulty equipment because he couldn't determine whether it was caused by our usage. REALLY?? You still can't fix the damn thing that should have been put out to pasture by now. If you need rental equipment, go to A-Z Rental --they are awesome! (952) 944-8040 read more