They're always fantastic! I use them every time I move and they're fantastic. They always bust…read moretheir butts to try and get your move done quickly. They've never broken any of my stuff and always take such good care while moving. I recommend this company to everyone! Darlene at the office is the sweetest and gives great customer service. The movers are the same way!

I assume they are no longer in business. Thus, if you have an impending move with them, make your…read morecontingency arrangements RIGHT NOW. I was unable to contact them the day before my move and had to frantically scramble to find another mover. I had trusted the person who had scheduled my appointment that I would be contacted the day before my move. However, after not hearing from them for most of the day, I decided to contact them in the afternoon and to my profound dismay, was greeted with a message that their number is disconnected and that there is no alternate number. (My experience is shared by another recent reviewer on their Google page.)

I recently used this moving company in December 2025 and also used them in December 2024. In 2024,…read moreI was pleased with their service and price of the move, so I decided to use them again in 2025. This time around, I honestly would not recommend using them for a residential move. The movers did not properly protect several of our items and caused significant damage to a solid wood dresser. A few of our plastic moving boxes were smashed and broken. They also put a small dent in the wall while moving stuff upstairs. There was also confusion between the movers and the front office staff. The movers stated they weren't given any "paperwork" so they didn't even know how much to charge me at first. Overall, this most recent move with them was just not good or professional. Not sure what changed in 1 year, but I would not recommend using Moving By Design at this time.

This company was very patient an understanding with moving an elderly parent. The movers, were…read morecourteous, efficient and very accommodating to my requests. I'm definitely keeping their contact information for any future moves. Barbara R. Tomball, Tx​

I am extremely disappointed with my experience with this company. What should have been a…read morerelatively simple move from a studio apartment to a one-bedroom approximately four minutes away turned into a SIX-HOUR ordeal that cost more than twice what I expected, left scuffs on my furniture and the walls of my new apartment, and was made worse by the owner's condescending and unprofessional response when I raised legitimate concerns. The communication issues began before the move. I had to call three separate times just to receive a quote, despite repeatedly being told one would be sent. I continued pursuing the company because I genuinely wanted to support a Black-owned business, but I should not have had to work that hard simply to give a company my business. Before booking, I spoke directly with Jay, the owner, and specifically described my inventory and move. I was moving from a STUDIO to a ONE-BEDROOM approximately FOUR MINUTES away and had already moved the overwhelming majority of my clothes, smaller belongings, and other items myself. The movers were primarily responsible for my bed, mattress/box spring, dresser, nightstand, sectional, and a limited number of boxes. Based on that information, Jay estimated approximately TWO HOURS, and I expected to pay around $300. I understood this was an estimate and would have considered three hours or somewhat longer reasonable. I did not expect SIX HOURS and a bill more than twice what I anticipated. The biggest issue was efficiency. There were two movers, and I want to distinguish between them. One was kind, professional, and worked efficiently. I genuinely appreciated him and have no complaints about his performance. The other mover was noticeably slower. Multiple trips between my apartment and the truck took close to 30 minutes, and at one point I genuinely wondered where he was. Ironically, this same mover acknowledged, "Yeah, you don't have a lot of furniture." It ultimately took approximately FOUR HOURS just to load the truck. Because this company charges hourly, efficiency directly affects the customer's bill. I never rushed the movers, interfered with their work, or complained to them about their pace. After more than three hours had passed and we had not even left my studio apartment, I simply contacted the company to ask whether what I was observing was normal. Unfortunately, Jay's response made the experience considerably worse. Rather than investigating why the move was taking substantially longer than his estimate, he became defensive and condescending. He repeatedly defended the crew by telling me he had personally trained "these boys," that they were athletes and basketball players, that they were among his "top-of-the-line" movers, and that he had never received complaints about them. He then proceeded to explain the moving process to me, suggesting that I did not realize how much furniture I had or was failing to account for the time required to carry furniture through the building, use the elevator, walk to the truck, and load it. I found this incredibly patronizing and completely beside the point. This was my FOURTH move, and I moved into this exact studio three years ago with essentially the SAME furniture. I understand that furniture has to be carried, taken on elevators, loaded, transported, and unloaded. More importantly, Jay was the person I gave my inventory to before booking and the person who estimated approximately two hours. His own mover even acknowledged that I did not have much furniture. Ultimately, it took nearly FOUR HOURS to load and approximately SIX HOURS total to move a limited amount of furniture from a STUDIO to a ONE-BEDROOM FOUR MINUTES AWAY. And after all that time, my furniture was scuffed and marks were left on the walls of my new apartment. I understand estimates are not guarantees. But there is a significant difference between a two-hour estimate becoming three hours and a two-hour estimate becoming SIX. When a customer raises a reasonable concern about that discrepancy, the appropriate response is to investigate and address it--not argue with the customer or condescendingly explain how moving works. The excessive time, resulting cost, damage to my furniture and walls, poor communication, and especially the owner's response made this an extremely disappointing experience. I cannot recommend this company.

HORRIBLE service, they broke my mirror and refused to take responsibility. they ignored me and my…read moresibling for hours. worst service in Texas

They drilled a bolt straight through the top of my dining table, among a whole host of other…read moredamages that we've noticed slowly over the past three weeks. Damaged drawer sliders, missing bolts from our gym equipment (think of the safety issues if it came crashing down!), damaged shelves, etc. They keep refusing to respond, and they keep skirting responsibility. This is an unscrupulous business.

On April 29th, I contacted EPM Movers needing an immediate move, and their representative was…read moreextremely helpful in getting me scheduled the same day for 1:00 PM. I was assigned Jimmy, Anderson, and Jose, and from the beginning, they were patient, professional, and understanding. When we arrived at my storage facility, we were met with something completely unexpected, my belongings had been severely damaged due to an infestation at the storage facility. I was unaware of the situation and was completely shocked to discover that rats had destroyed many of my personal belongings. The movers explained that because of the extent of the damage and infestation, they could not safely pack everything. Despite the circumstances, the team showed incredible compassion and understanding. Knowing I was already overwhelmed especially being pregnant and dealing with such a stressful situation they still did everything they could to help salvage and move what was possible. Unfortunately, some items had to be left behind because the damage was simply too severe. I was moving from Southwest Houston to the Galveston area, nearly an hour away, and despite the unexpected delays and challenges, the team worked quickly to load, transport, and unload my belongings at my new apartment. What stood out most was their kindness at the end of the move. I came up short on the remaining balance due to everything that had happened unexpectedly, and they showed empathy and allowed me to pay what I had available at the time. That level of understanding meant more to me than I can put into words. This move was one of the most stressful experiences I've had, but Jimmy, Anderson, and Jose showed professionalism, patience, and genuine compassion throughout the entire process. I truly appreciate everything they did for me.

Do not use this company. It is really a salesman who subcontracts out the work. During our move, he…read moredisappeared saying he was at a conference with no cell phone reception. Really? Movers showed up unprepared. We had wood floors which main guy saw when he toured our house before move. The movers showed up and said they had no moving floor protections. After one of the movers scratched the wood floor with his unprotected dolly, I told them to stop the move. All of a sudden, they went to their truck and found some floor protection. Really? Movers worked hard but they seemed they just wanted to get the job done and get their check. You can find many other better options. I'm still looking for some of the items that were supposed to be moved. Yelp disappointed me on this one.

We moved from San Antonio to Houston. And they did a phenomenal job with lifting and moving our…read morethings swiftly and efficiently. nothing broke and nothing was stolen. These guys have heart and some seriously strong muscles. Ali (the owner) was friendly and helpful in scheduling our moving needs. The pricing was comparable and fair for our needs. We have found our trusted movers for anything with moving, moving forward.

This moving company is the best I have ever used before. Let me count the reasons!…read more They were prompt and on time - each time I have used them. They were human - they were very empathetic with what we were going through, yet maintaining a professional manner. Since we were on a time constraint - they moved more than they had promised during that time - (amazing) They were concise - nothing was broken They were so good - that we have used them 3 times in 4 months! I would recommend anyone to use them if you need to move. The value that they gave us during our moves and the respect and non-judging was phenomenal! I hope I don't have to move any more (for a while), but was super impressed and happy with the job they did for my office and home(s) that I felt compelled to write this glowing review. Keep up the great work guys!

They were punctual, efficient, and thorough. They charge a fair price and quality service! They…read moremoved me about 15 min away with no damages and were very helpful in setup and take down. Edited: I just a nightstand that appears to have been dropped. I cannot open one of the drawers. Unfortunately, they didn't inform me of this.

Super friendly and communicative. Spoke with Ms Eliza and she was very precise about what we…read moreneeded. She spoke about current deals that were being offered and gave us a very good quote and deposit. Mr Edwyn and two other gentlemen showed up right on time. I've dealt with other movers who you could tell just wanted to run the clock and waste time and get you to spend way more. These guys were amazing! No messing around, they came in ready to work and got it done! Very nice and kept me informed about any issues that came up while moving. Very careful of all the furniture, wrapped and handled everything with care. The deposit was low and the ending price was awesome! We did go over our time by an hour and it was still very reasonable for everything they did for us. Highly recommend these guys! Give them a call, you'll appreciate their prices and services.

Expert Movers was a great choice for my moving needs. For a four-man crew, I believe the price was…read morevery reasonable given their high level of efficiency for a 4-bedroom home. Once the plan was discussed with the crew upon arrival, they got to work asking clarifying questions along the way and was accommodating whenever late changes were made. They treated items with care and ensured their condition upon arrival at the new place. Everything went well. No complaints! :) Thank you Expert Movers!

The moving experience was chaotic. They threw take out menus in kitchen boxes. We stored our…read morefurniture for six months at their warehouse and paid over $2000 for insurance. Upon delivery, we discovered much damage to our chona cabinet base that they fixed with epoxy and paper. When I busted the warehouse, I was distressed to see it stored on end and there was much damage on that end. The shades were thrown in garment bags and returned wrinkled. My husbands ties were thrown in a box and returned unwearable. They broke two men's valets, the spines of hundreds of books and over 50 picture frames. They tried to leave without properly assembling our bed because they lost some hardware. They paid us nothing because we had a $1500 deductible and the damaged books were irreplaceable. We made no claim for the book bindings because it would destroy any remaining value. Use at your own risk.

Do not use this company ! They scratched my expensive desk, after I told their company multiple…read moretimes, to be careful with this item ! The move cost $850, plus the pleasure of finding a business to repair the furniture.