Excellent work done and they did a great job explaining the situation with the plantation 5 and now…read moreit's running better than before. Will be back for other things.

This was one of the worst repair experiences I have ever had…read more I brought in my iPhone 14 for a screen replacement. I was offered two options: a $99 screen and a more expensive one. Because this is an older phone and I only wanted a functional replacement, I chose the $99 option. At no point was I told that the cheaper screen would be poorly fitted, noticeably blurry, or potentially cause overheating issues. After the repair, the screen was sticking up above the frame and was not properly aligned with the phone. It looked unfinished and even made it difficult to use a phone case. A budget screen is one thing; poor workmanship is another. The display quality is terrible. Text and images are blurry, and the screen is nowhere near the quality of the original display. Even worse, the phone now gets extremely hot during charging and normal use. This never happened before the repair. When I returned to discuss these problems, the technician's attitude was disappointing and unprofessional. Instead of addressing my concerns or offering a reasonable solution, he repeatedly said, "You only paid $99." That response is unacceptable. $99 is still money that customers work hard to earn. Paying $99 does not give a business the right to provide a poorly fitted screen, poor display quality, overheating issues, and then dismiss legitimate customer concerns. What frustrated me most was the lack of transparency. If the $99 option comes with significant compromises, customers should be clearly informed before the repair. Had I known the result would be a screen that doesn't fit properly, looks blurry, and causes the phone to run hot, I would never have agreed to it. I went back hoping to find a solution. Instead, I was met with excuses and pressure to spend even more money. Based on my experience, I cannot recommend this business to anyone looking for honest advice, quality repairs, or professional customer service.