Waited 2 weeks for an appointment to fix something they installed. Dropped it off, waited all day & called to check on it. They said no parts available in town. Waited all the next day, had to call again, wanted me to get my car unfixed and make another appointment. Got my unfixed car, will never return! The 1 star is not by choice, can't do 0 stars or would have. read more

BIG HUGE THANKS to Chandra and Matt and the team at A-1 with help getting my Jeep unstuck from a very precarious ledge which I nearly rolled off of. After my stupid insurance company (Liberty Mutual) failed to put their brains together enough to make the arrangements for a tow, we worked directly with A-1 instead, eliminating the middle man, and they saved my Jeep. Chandra was on top of the navigation and coordination. And once on scene, Matt and another driver were super friendly, put me at ease, and took care of my vehicle like they owned it themselves. THANKS, YOU GUYS! WILL NOT FORGET THIS. read more

HORRIBLE customer service. Called to let them know we were stranded on the side of the road a few miles outside of town, car broken down & locked out of our car without jackets in 20 degree weather. We were waiting for AAA roadside assistance but they said they were still a couple hours away, so we decided to call A1 to help us get into the car while we waited for AAA. Shawndra let us know she wasn't willing to "waste a tow" on us just in case AAA ended up getting to us first (even though she had originally quoted us 30 minutes tops for her towtruck to get to us). We had actually called her before this for a tow, too. We explained that AAA was far and that we were concerned about having no protection from the oncoming evening winter conditions. She responded that she wouldn't send a tow truck until we had a ride secured, due to COVID restrictions. Totally fair. We told her that we had an Uber that was 20 minutes away. She told us she would "call is back" with an update. She did not call back. Find another shop if you can! We ended up being helped by Bears Towing and they were very kind and helpful. read more

Needed to have my truck towed and A1 showed up right away, despite the nasty blizzard conditions at the time. Quality, professional towing job and great customer service. Would definitely recommend! read more

Tim saved our trip. Our car broke down over the weekend in Colorado. He worked on our Honda Pilot on Saturday afternoon and cheerfully handed me the keys at 10pm that night. His price was fair (maybe too cheap, to be honest) and I excitedly tipped him $40. Couldn't be more pleased... read more

What an AMAZING and OUTSTANDING company! My husband's truck broke down on Poncha Pass tonight which just happens to be Christmas Day 2019. One phone call to Chris and he had a tow truck on the pass within the hour. We cannot thank you enough and appreciate your willingness and ability to help us in our moment of need! read more

HORRIBLE CUSTOMER SERVICE! Of course every company is going to be nice and smiles when you have an easy job for them. But, if it requires going "above and beyond" - in our case driving about 1 hour from their location - then they don't want anything to do with you. The woman who handled our call must have been the main receptionist. She started off very nice until we told her of our location and difficult situation. Without even giving a rate, she immediately said, "We wouldn't make any money," and cancelled our original reservation service without letting us know. Then, to make things worse, she would not answer our calls or repspond to our insurance rep. Completely horrible experience from a woman who and business. I will not and would not reccomend this company at all. If you have no choice and have to use them, fine. Otherwise, they are human only by default and chance. read more

Got a flat tire on Memorial Day and they were the only place that was open. Great customer service; shout out to Chaundra! She took good care of us. read more

EVERYONE, PLEASE BEWARE! THIS SHOP AND OWNER treated us HORRIBLY! While visiting Salida, I hired this company for a tow and during the tow, my car was damaged by the owner (CHRIS COLLINS). He reassured me he had insurance that would cover the damage he did. He had me follow Him back to the business where I paid for my services. Then when I asked for his insurance card he quickly looked under the cabinet and said, "Oh, I guess you will have to call the shop back on Monday and ask the office lady to give it to you." It felt "shady" but I want to believe the best in people; so, I called like he asked and THEY REFUSED to give me their insurance info! When I got upset, the woman I spoke with (named CHANDRA) actually said, "Well, maybe you shouldn't have gotten your car stuck!" I could not believe it. This was our 7th family vacation to Salida and we'll never be back! COMMUNITY MEMBERS- PLEASE DO NOT refer tourists to this horrible company! read more

Had a malfunction in my truck on way to work at 6.30 am.lucky enough to be close to A1.pulled into station.Chris was pulling in to work.told him about it.he gave me ride to work.not only did he fix truck in a couple of hours but he also delivered it to my work for me.this is the reason I love living in a small town.way to go A 1. You certainly have my business. Thanks Jim read more

Horrible customer service and services charges. The owner hung up on me when I was to talking to him on phone. I would not recommend this business at all. Very high costs for towing read more

Honest and customer service oriented. Great people. Trust them to do only what is needed and to do it well.

My friend and I had a flat tire and other damage to the bumper on our way from Denver to Telluride. We called ahead and drove the car over to see if A-1 could help. They called around looking for a spare tire for us and secured one, rotated our tires, and out on the new one. They also secured our bumper so that we were able to continue on our way. Nothing but professionalism and incredibly nice people throughout the whole experience. We are really thankful for them and would highly recommend their services. read more

Too busy to help a customer on the side of the road, did give me a referral for another mechanic, than wouldn't fix the tire for me. I guess they don't like money. read more

Excellent service. Took our vehicle early, and on a Sunday, fixed while we waited. Were on our way within 30 minutes. Reasonable priced, polite,accommodating and informative. read more

Dear consumer, Think twice before considering to use this auto service! I am taking the time to write this is an effort to share our experience and to hopefully help save some other unwitting victim. We broke down and had to be towed. This was a 8 mile tow each way; 16 round trip. The time was before 5PM on a Friday. The tow fee was for 24 miles and totaled $159. OK so they padded a few miles after all it was in a canyon and the driver was apparently not comfortable turning the truck so he drove a couple miles past a few spots before he decided to turn the rig around. We were happy for the tow so no argument. What began as a very nice experience however, quickly became a nightmare. We told them we knew the issue and would fix it ourselves; it was our fuel pump. They said that was good because they could not do the repair for three days. As the discussion progressed we were told that if the repair were as easy as my husband told them it was; i.e. no need to drop the gas tank, they MAY have someone that could do it the next day. Either way we would get a call with an answer and an estimate the next morning... True to their word we got a call from a man with the shop, I'm withholding names, and was told they could fix it and that the rate would be right at $1000! Had I been the unwitting female that he apparently thought, I may have choked out a whimpering OK. Instead I asked for a breakdown of charges? Among other things he was going to clean out the fuel filter... I know most men are giggling now as this is somewhat akin to adding blinker fluid! I let that one slide and questioned the cost of the fuel pump? I was told $450! I was shocked and told him the last one I purchased was $300? He immediately chuckled and clearly pointed out that I must have been dreaming as he had no idea where I could get one for that price! Determined not to be duped for this highway robbery I told him I would discuss with my husband and get back to them. With one call I was able to purchase the GM fuel pump model two hours later for $316. Yes this was a brand new fuel pump unit and not OEM. I called back and kindly thanked them for their time and asked that the truck and bill for towing to be ready and we would pick it up that afternoon. Upon arrival to quite the welcoming committee; I guess we are more intimidating then I thought; we were handed a bill for $305! Seems in my stupidity a free estimate is not free. "Oh but honey she says, you did not think diagnostics were free did you?" Hmmm I should have countered with, "When did I ask for a diagnostic to be performed or better yet give you approval for one? Oh and by the way walk across the street to O'Riley hand them your license you will get the computer diagnostic tool needed to get the same diagnosis; for free." Odd isn't it? This invoice also includes the labor involved to test a fuel pump. It's a simple test really, turn on the key listen for a pump. No sound means the pump is not working. Rewind to yesterday when we called for a tow; that test was performed then... Since our practice is to turn the other cheek rather then to fight, coupled with this "audience", we took the peaceable route and just paid the bill and exited. Perhaps this audience of 5 was a tactic to intimidate, not sure why else a state trooper needed to be present? Oh yes I'd like to also mention their recommended service notes that an oil change is due immediately. Funny they did not notice the new tag in the window for the one I just had done... The very dishonest practices being employed here are sickening. I hope this helps some other innocent, perhaps mechanically naive traveler to avoid such a miserable experience. It is a sad commentary on humanity these days. Our heartfelt thanks and indebtedness goes to Craig at Anderson Jeep Rentals. These people are truly honest people that uphold integrity and know what it is like to be in a predicament and at the mercy of others. With their kindness, hospitality and tools we repaired the truck and were on the road in a few hours. In my opinion use A1 as your steak sauce not your auto service center. read more