The guys at valvoline are great, always going above and beyond. After noticing what I thought was an oil leak after a recent oil change they checked my car and were able to diagnose an unrelated issue. Ferg was helpful and responsive and went above and beyond. Do be aware they're closed from 12-1 for lunch. read more

I got an oil change on my truck that was prompt, thorough, and reasonably priced. The next day, I received a hassle free warranty replacement for my Interstate car battery. The people were courteous and knowledgeable. read more

Got there yesterday at 4:40 and they were closed. Got there today at 4:37 - one car in each stall and they turned me away. Like the soup nazi for oil changes! I will not be back. read more

Was there today and the old guy there was very rude and told me not to talk to him cause he was on his lunch break very rude customer service is horrible read more

Same as some other customers. Drove from Florida and never needed a mask anywhere. Walked in guy said I needed a mask. Whatever went back into my car got a mask. Walked back in as the owner was talking to a tech. You guessed it, tech had his mask below his chin. Whatever again, went into the drive through in my car and the tech asked me to put up my mask. Told him I was vaccinated and asked why the mask mandate. Owner says "just put up your mask" like I was a five year old. Not a "we are still Trying to be careful " or some reasonable response. Had em close the hood and left . I hope this bum goes out of business. He lost mine after 12 years. Probably no accident I got right in. read more

What a great experience here. Courteous, kind and competent team of people. The service was quick, efficient and well conducted. We're coming back to you people again! Fair pricing, too! Thank you for making us feel welcome and cared for, Bill read more

Every time I took my truck there, they put on the paper they give you that said my grease zerts are sealed so they cannot grease them. They are NOT, I've greased them many times. They are to LAZY to do it. Don't go there. If you do, when you get home make sure you grease your zerts. read more

Got a quick and needed oil change. They were great. Would go again if and when in the area.

Apparently when they say they close at 5:00, what they actually mean is they close at "430 or so". I flew out of work and got there at 435 and doors were locked and closed sign was up. I knocked on the door and that's what I was told by the fella standing inside doing nothing. I woulda figured for a 10 minute oil change place they coulda got me done and on my way home well before actual closing time. Very disappointing. read more

Stopped in after a tire needed some air, the valve stem was messed up and leaking, they put in a new one and got it fixed in just a few minutes. I asked what's the charge and he wouldn't take a dime. Thanks guys! read more

If the poor ratings don't say it all. Terrible customer service! Not sure they know what that means. Your car and money deserve better. 1 star only for rating formalities. read more

Sitting in our own car with the windows up and asked to wear a mask. Told we could leave so we did. This place already had horrible reviews but we thought we'd try anyway since how bad can a simple oil change be??? Well apparently they don't care about customer service and whether or not for health reasons we can't wear masks ... read more

They charged us almost $100 for a full synthetic oil change to start, then did not perform 1/2 the services listed on the invoice. When i called to let them know the work was not done the guy called me "ma'am" about 10 times, cut me off and refused to address the concern. I looked under vehicle after I got home and the slob who did the under car work got oil everywhere. Will never go there again, awful. read more

I went in for a Wheel Alignment, and was told I needed New front axles- 950.00, that was Bull

My daughter was home for the weekend before finals week at CSU Pueblo. Of course she waited until the last minute to head home for exams. She headed out of town and when she hit her brakes the sound that they made was horrendous! Metal on metal, because it literally was just that. She had mentioned they were "squeaking"! She was near Valvoline when she pulled over to call me. I called Jim at Valvoline and he said to tell her to get straight there. She did and they pulled the car in immediately and saw that she had destroyed her brake pads...long ago and was doing a number on the calipers! They didn't have the right part so they ordered it. I thought I'd have to drive her to Pueblo because this was going to take days, right? Nope! Part got in early the next morning and the car was ready at 9:30 a.m. Her sociology final was at 1:00. She made it on time and safely thanks to Jim and the crew! Reasonable price and Excellent service! read more

These people botched me out after I waited two hour longer than they said it would take, and couldn't tell me how much longer it would be. The mere was only one other car ahead of me. No excuse to ever treat customers badly. read more

WTF?! This place is now closed on Saturday and Sunday! When do you think most of the world needs to get their oil changed? I have patronized this place before and had great service, but convenience is everything. Especially when you're the only oil change shop in town. read more

Stopped in 15 minutes before close. Service was quick and professional. Access is very convenient off Hwy 50.

I took my car in to get the tires rotated and was told it wasn't worth it as the rear tires, which would have been moved to the front were to the core. I told the guy that these tires weren't very old and still under warranty. So, I drove to Denver to the place I purchased the tires only to be told my tires are fine, evenly worn all around and they rotated them for me. I highly suspect this outfit thought they could sell me new tires and since I'm a female I wouldn't question them. Do NOT trust them. I have had my oil changed there, but I will never go back. I wasted 6 hours of driving based on this asshole company. Also, I called them today (12/21/2020) to speak to the owner/manager about this and he apologized but didn't offer anything to help make this right. Maybe you all can pay for my gas that I wasted? And what about my time? I guess my business isn't worth anything to you. read more

I was going on a trip and had the oil changed here. They gave me a list of what they checked. It said all filters were ok. Well while I was out the check engine light came on I had it checked and they found the air filter was clogged with sand. They had a chance to sell a new filter but they chose to be lazy and tell me it was fine. Can't be trusted. They have lost my business. read more

I am retired, on a fixed income, and usually change my oil carefully my self on schedule (every 3,000 miles). Recent time schedule made me unable to change the oil myself so I brought it to here. Bottom line is, they never actually changed the oil, but acted like they did and charged me $45. I know because, I drew a sample after they supposedly changed it, and it was just as dirty as it was when I arrived. They also "cranked" on my drain plug so hard that a four foot extension on a ratchet had to be used to even get it off. I called and confronted them, and they said the car must have not been in good condition. Unfair, unethical, and I will never go back. read more

I am AMAZED by the service I got at this place! They've gone above and beyond the call of duty to help me. Today, I thought I'd need to get my front end aligned; they said all I needed was to have my tires rebalanced. I thought I would need brake work, too, but they said my brakes were fine and didn't need anything. So they changed my oil, as requested, AND picked up and delivered my car for me because I was at work. MY HEROES! read more

The day after Christmas, we broke down in Salida on our way up to Monarch. We needed someone to replace a belt that had melted while driving, but most places were not open because of the holiday. Luckily Valvoline was, and the guys working there were fantastic - they didn't only replace the belt, but also located the cause of the melt and replaced that part too (if they hadn't, the new belt would have just melted all over again). They even let us come into the bay to have a look and show us what was wrong! Not every place will do that and those that do certainly come across as honest people not trying to nickel and dime you by making up things that need replaced. They got us back on the road in no time at all, and were so friendly and professional! If I ever need work done in the Salida area again, I would definitely come back. read more

Thank you for great tires, rotations, checking fluids, doing oil and filter changes! I like knowing I can get these services reliably and routinely while staying safe on the road in all kinds of weather. Plus you're locally owned and friendly! read more

Stopped in 10 minutes before close and turned away. Tried again the next morning but left due to the rudest service owner I have encountered at a Valvoline. Received great service at the C&J Automotive down the street. They had us in and out quickly. read more

Good friendly affordable service. They service five of our vehicles and we have been please with all service from brake/tire work to routine service. No complaints. read more

Have stopped in 10 minutes before closing and was able to get my oil changed. They also on another occasion fixed a tire for me (that was not one of theirs) and only charged like 10 bucks or so - and were so courteous and attentive. Recently needed new tires and normally go to Costco - but decided to give them a try. The tires were better and less expensive than Costco - and the same free services for the life of the tire were guaranteed. Also love the waiting room, the dog, and i can bring my dog. The staff are super nice and efficient. Would totally recommend this shop to anyone. read more

Friendly courteous quick service. With no appointment I came in to get an oil change. Couldn't even finish a round of sudoku before they were done. Waiting area is very comfortable. I definitely recommend this place! read more

Overpriced at about twice what I usually pay, slow, negative attitudes, every time I go to this place its a bad experience. Must be the management. read more

Jim, the Manager, and the guys who work for him, do everything possible to help my husband and me, and we've been dealing with them for a long time--for tires, batteries, engine work, you name it. They work fast, they even pick up and deliver our vehicles if they can (at no charge). Best of all, they try very hard to make sure we're getting a good deal, because they know we are on a tight budget. We trust them completely. read more

Visiting from out of state, had a check engine light on my vehicle. Was recommended by a local to talk to Jim. I was flattened by how great the reception, discussion of possible problems, and eventual diagnosis went. Needed a small part; Curt the mechanic talked to Jim, the part was delivered to the shop and was out the door in under 40 minutes. I felt guilty that the bill was so low; for them to rescue my vacation was priceless. If you need any work done on your vehicle, I would strongly recommend Valvoline Express Care in Salida. They do more than just oil changes. They are a well equipped, professional service provider. read more

I had a great experience with Jim yesterday at Valvoline. We were visiting friends in Howard, driving a rental car, when we got a flat tire from a slow leak. Our friends, along with another local, suggested that we go to Valvoline for the repair. Jim fixed the tire in 15 minutes and then insisted that we didn't need to pay him for it. As a Californian this was a bit shocking. I wanted to get Hertz to pay him, as it was there responsibility. But he said repeatedly that it was no problem. While I was waiting I also noticed as two other customers were told that all they needed was an oil change even when filters and other items were checked. No unnecessary add-ons, no slippery attempts to squeeze out a dollar. Just plain and simple honest business practices. How refreshing. Thank you Jim. Any chance we can convince you to move to SoCal. read more