Love Love Love this dealership. The people are so kind and really care about getting you the car…read moreyou want. I ordered a Tahoe from them and I am beyond grateful for their willingness and patience with me during the process. Keith was so great to work with and always kept me up to date on the progress of the build as he got the updates. Angie was wonderful in helping with all my financial questions and making sure I was taken care of. The whole team there is amazing and I couldn't recommend this place more!!

I came in to the service department for a routine oil change. I dropped it off and went to visit…read moresome friends. I received a call from the service department stating they recommended my air filer and my windshield wipers be changed. I informed them no, that I could do this myself. They then informed me that the technician would "button everything back up", and my vehicle would be ready. I then went and picked up my vehicle. I asked the young lady there how could my air filter and wipers be bad because this was a new truck, less than 10,000 miles. She informed me I had dragon fly's and bee's in my air filter, and the filter was starting to crack. My windshield wipers were beginning to streak. I just laughed because I park my truck in the garage, where it stays, and as stated, it has less than 10,000 miles on it. I took my keys and left. On my way home, I stopped and bought an air filter at a local parts store, even though my air filter's life, according to my instrument panel, was at 75% still. I then went home. Once home, I watched a couple video's regarding the changing of the air filter and then I went outside to perform the maintenance. There were six screws that had to be undone, one clip, one clamp and to remove one wire holder from the base. My point is that this took some time, not a couple clips and done. Once I had everything removed, I lifted the cover and removed the old air filter. This is why I am upset. They did nothing to clean the old filter, didn't removed any of the dragon fly's, nor any of the bee's. They didn't blow out the old filter, just left it with all the dead bugs on top of it, on the bottom of it, in the filter box itself. I was so upset that this dealership didn't have the professionalism or decency to clean it out and blow the old filter off. Because I didn't buy their air filter, they just put the old one back in as it was and tightened everything up. So once again, Ray's Chevrolet Service Department has shown they don't care about the customer, no customer service skills at all. Their technicians don't appear to have a clue. Is that what the world has come to? If it's not in the book, don't do it? When I bought this truck for $63,000, I also bought the lifetime oil change package as long as I use Ray's Service Department for the work. I'm almost to the point right now that it would behoove me to find another dealership, once that actually cares not only for the customer, but the actual vehicle itself. It shouldn't be all about money, or is it?

Mike was a lifesaver!! I'm extremely thankful to have found such a top-tier wrecker company!…read more My daughter was stranded in Lafayette with a flat at 2am, and the jack was missing from her car. I'm in Texas and couldn't do anything to help her. After so many companies that I called first told me they "didn't have a jack" , Mike went way above and beyond to make sure they were back on the road quickly. He even went the extra mile to call me back afterwards and let me know "From a father to a father" that she was back on the road. I truly hope that I never need a wrecker service in Lafayette again, but if I do I'm calling Carroll's without a doubt!

A suspected drunk driver crashed into the ditch in front of my residence. Thankfully nobody was…read morehurt and no severe property damage although the wrecked vehicle flipped a steel beam that was buried on one side of my driveway. The tow guys did great removing the vehicle and cleaning up. They even helped me flip the beam back over and reposition it. I will remember that if I ever need a tow!

Last night was my birthday and my sister lock my keys in my car I waited and waited for someone…read morethat my insurance company to send somebody to unlock my door and someone call this company swiftandsafe these people literally came within 15 minutes!! Thanks Swift and Safe Roadside assistance

I recently leased a new 2026 Volvo XC90 B6 Plus from Giles Volvo in Lafayette, and the experience…read morewas outstanding from beginning to end. I had become extremely frustrated trying to work with my local Volvo dealership. I made an internet inquiry and never received a response. So, somewhat reluctantly, I reached out to Giles, even though they are more than two hours away from me. What a difference. I submitted an internet inquiry on the Giles website early one morning, and within about 90 minutes I had received both an email and a text with the basic information I was looking for and an invitation to talk. We had a phone conversation, and I explained exactly what I wanted and what I needed. They listened. They were attentive, friendly, and genuinely interested in helping rather than simply trying to sell me a car. They made me an offer, which I countered. Lachlan, my salesperson, told me he would call me back. He did -- within minutes. And he didn't just match my offer; he beat it. From there, Lachlan worked with me to figure out all the details of getting to Lafayette from more than two hours away. When I arrived, the XC90 was sitting there prepped and ready to go, and all of the paperwork was prepared. The dealership itself is beautiful -- it feels more like a Scandinavian lodge than a traditional car dealership, with beautiful woodwork and Scandinavian furniture. Everyone was welcoming and friendly. I was offered coffee (which felt especially appropriate given both South Louisiana and Swedish coffee traditions -- we both take our coffee seriously!). The actual transaction was incredibly quick and painless. They transferred all of my preferences from my old Volvo to the new one and even took care of switching my insurance over. They thought of everything. I was more than happy to make the drive to Lafayette to work with Giles Volvo. In fact, the two-hour-and-twenty-minute drive each way was a pleasure because of the experience I had with their team. A special thank-you to Lachlan and everyone at Giles Volvo. This is what buying a car should feel like: responsive, straightforward, friendly, and genuinely customer-focused. I would absolutely make the drive again.

I love this dealership. Their sales and service departments are top tier and I recommend them to…read moreanyone in Louisiana looking for a certified Volvo dealership. I've already referred my neighbors to them for a purchase for their teenager. She loves her car! I've had issues with the New Orleans Volvo dealership, especially their service department, which is the worst dealership service experience I've ever had. Giles restored my faith in the brand and has given the support that is needed AFTER you buy a car. Not only do they answer any questions that you have, but they actually know their products very well. Vickie is a terrific service manager & her communication, expedited process to secure a loaner and get your vehicle repaired quickly is outstanding. Getting my car serviced is such an easy and streamlined process, which makes a difference when you're having to deal with unexpected vehicle expenses. Kreg is my go-to sales guy and he knows his Volvos like the back of his hand. Aside from his experience with Volvos, he never tries to sell you something you don't want or need. He is not pushy at all and will be completely honest when helping you decide on a vehicle and options. He actually makes you feel like he cares about you as a customer more than he cares about closing a sale. He's been super patient with me over the last couple of years as I have teetered around committing to a new Volvo, but each time I come in he treats me like a priority. Adam, the finance manager is outstanding as well. He will take care of you when it's time to close your purchase, and resolve any issues you might have during the process. If you're in the market for a purchase or even a lease, give Giles a call. They not only hooked me up with a terrific leased car through their Care by Volvo program while I wait for my build, but also made sure I knew about Volvo's incentive to fly me to Sweden for my overseas build in Gothenburg. This is my second build, but unfortunately, the dealership in New Orleans never told me that I was eligible for a free trip to Sweden. I guess Giles will be getting my business from now on because their sales and service department is the absolute best!

Got into a car wreck in Lake Charles and had to deal with the person who hit me's insurance company…read more(which was the worst). Precision Collision was great to work with on every step. They worked with the insurance company every step of the way, lined up a tow truck to pick up my car, and had it looking and driving like new when I picked it up. They were still working with the insurance company when my car was finished, called and told me they weren't going to hold my car waiting on them to approve what needed to be done. I really appreciated that. Would highly recommend. Everyone I spoke with was great.

If you have the misfortune to have car damage, this is the place to take your car! They give you a…read morequick, reasonable estimate and excellent service. Your car will look as good as new!

Figured out the valve stem on one of our trailer tires was bad. Waited over an hour at a place down…read morethe street. Found this place on google. When we got there, they got right with us. Super nice and knowledgeable staff. The price was amazing. We will definitely be back!

This shop was highly recommended. They assisted my wife with a nail in her tire on her way to…read moreHouston. She said they were a pleasure to deal with and took care of very quickly. Can't thank them enough!

Had a special situation with my elderly, autistic brother. Brian, from Gary's, was quick,…read moresensitive to the situation and took care of it. Highly recommend with no reservations.

Driver was on time, got there did his job, fairly priced, especially since it was pouring and the…read moretruck wouldn't start for anything. He was polite and got it up there without the slightest complaints. I think his name was Brian. Thank you sir

The job was to replace the rubber shield under the front of the Camry. Quooted $249/ Should I…read morebring cash.? No we take cash or card. But previously we got a discount for cash. No... no discount. Ordered work to be done on the spot. Expected PARTS available following morning. Did not hear for another week when I called. "Sure part just arrived this morning" . available to do the work that afternoon. Work was done quickly ...within an hour. Now comes the kicker ... I presented my credit card... "Oh, there is a 4% surcharge"...... BUT BUT BUT we talked about cash v credit card when I ordered ..... "We always add 4% "..... I know, BUT BUT BUT ....." DO YOU NOT RECALL i ASKED ABOUT THAT WHEN i ORDERED..... You made no mention of a 4% surcharge. So I paid the the $9.77 .... My ride had left ..... and going to a bank would have been a hassle. Why do businesses go back on their word .... stupid and short sighted.

I have had Gary's repair my family's cars several times. They are ALWAYS professional, courteous…read moreand accommodating. If I could I would give them 6 stars. They always go above and beyond for the customer. I highly recommend Gary's Body and Paint.