Called early in the morning during the week and they were at the house within an hour to repair my a/c. They had my a/c back on and blowing cold air within a couple of hours. I was grateful that they were able to apply a temporary fix while they waited a couple of days for a part they had to order to arrive. read more

I would put zero stars but you can't do that and leave a review. Had these people out to fix our AC that went out. It was under warranty so the parts and labor were free but refrigerant was very expensive. So we were without AC for a week while waiting for what I can only assume in Texas summers is a pretty common part to go out. The tech did not mention that they could provide us with some window units at no cost. I found this out 2 days later when a person called me to update us on the status of the part they had to order for the repair. I told this person, "that would have been good to know 2 days ago before I rented some emergency cooling form a local company". I also had them out recently to do a very small plumbing repair. The plumber showed and did every he could to NOT help me out with the repair. This company used to be good until they sold out to a nationwide company. What a bunch of clowns. Never do any business with them. If my HVAC were not still under warranty I would never call on them again. read more

Worst company ever, they bait you and tell you they will come out and work on your system by 5pm, now 8pm, called 7 times and told still scheduled, no call backs, nothing DON NOT USE!! read more

Tech came out this evening to replace boards in two of the units. One unit did not respond to the new board and he left not working. Soon after he left another unit trips an error code, coincidence? The other unit for which he replaced boards is not operating at full capacity so the boards don't appear to have fixed the problem. This company has been out a dozen or more times this summer and still having issues. I could write a dissertation on the problems as above is only this evening. I will go into more details on another review since I owe this company over a dozen reviews. read more

Awful customer service, membership is a scam! A/C went out- 96 degrees the home of two elderly people, customer service says technician will be there same day, appointment canceled twice, only to find out they will send someone sometime in the next 48 hours, no timeline no nothing, call someone else, find out when the technician from a1c who came out a few months ago installed a hard start kit that was not necessary which was installed wrong, and caused the unit to overheat and drain all the Freon from the unit causing it to break down. Called to speak with management about the service plan and the repairs that were previously done incorrectly and received no phone call back, no I'm sorry, nothing. read more

Get a Second Opinion I contacted A#1 Air for my air conditioning unit that still has 3 years on the warranty they provided. Instead of fixing the issue, they offered $3,000 off a $30,000 full unit replacement if I signed immediately. There was no real diagnostics, just the upsell. I later contacted a second HVAC company that diagnosed and repaired the issue for a mere $180. read more

Stay FAR away from this company. Now seeing the very similar reviews here and elsewhere I see this is SOP for the new management. Used this company for years for HVAC, plumbing, and electrical, but the new ownership has completely destroyed this business. We spent over $12,000 in 2021 on a new system with a promised 14-year parts AND labor warranty. Now they refuse to honor the labor warranty because of one missed service visit that was never clearly disclosed as mandatory. From day one, this system was a disaster. Over 10 service calls since installation and it never worked correctly. We ordered a Rheem system and were sold a Daikin instead, paired with the wrong thermostat. Real HVAC professionals later found partially blocked ducts, improper airflow/CFM settings that did not meet Daikin specifications, and a badly misconfigured installation. The result? A 4-5 year old system that looks 15+ years old inside. Rust throughout the unit, rusted blower assembly, black mold-looking buildup, constant breakdowns, and now a failed blower motor. Their solution was to charge us $1,800 while refusing to honor the labor warranty they sold us. We requested management callbacks twice and never received one. At this point we've had to hire a real HVAC company to replace the entire system because this one was improperly installed from the start. Based on the recent reviews, this appears to be a pattern with the new ownership. Extremely disappointing and incredibly costly mistake trusting this company. read more

A#1 Air - Heating & Air Conditioning/HVAC Near Me - Lewisville, Texas

A#1 Air is messed up! Our air went out on Fri., Sept. 18, 2026 at 4:30 p.m., a tech came out this same date at 7:30 p.m., 2 parts had to be ordered, we were told it would take 3 - 5 days business days before the parts come in, we live in Texas and the temps are over 100 degrees, we had to go to a hotel cause it's too hot to stay in the house. We have called several times and we can never get anyone to answer our questions, we keep getting the run around, we don't like this company anymore and wanted to let any one needing AC services, DO NOT USE A#1 AIR! You will be sorry you did! We wish we could give them something below 1 star because they are truly terrible! read more

This company has left us without AC for almost two months. They don't return phone calls or complete jobs. We pay for the monthly service and still can't get it fixed. We can't even get a call back. I highly suggest going with a different company for your AC needs. read more

If you are thinking of using A #1 Air...... STOP NOW ! Read all the horrible reviews. My experience is like most of the others. They installed 3 complete units in my house 9 years ago. Our contract included the " sweet sixteen " warranty. Sixteen years including parts and labor. For the most part they honored the warranty for the first nine years, with some arguing and calls to managers when they tried to screw me. And that was on most every service call. Now that they sold out, the service got even worse. It is very hard to reach a human to talk to, they will not return calls when you have issues. They now refuse to honor the contract warranty. I could not get a return call for over a week when my unit was down. I ended up calling a local family owned company and they took care of me quickly and fairly. And if you see their TV ad and think those guys are the type that are going to show up at your door, they are not....not even close. Do your research, heed the warnings, and find a local company with good reviews. FYI.. you have to leave at least one star Updated. 9/27/26 After posting my review, I received a call the next day from an Executive Assistant with A#1 Air. She wanted to help with my situation. She said the company had changed their policy and if I would pay them for the yearly maintenance plan on all three units, (420.00/ year) they would continue my original contract warranty. I asked her about reimbursement for the $6000.00 I just spent to have two of the units repaired. She asked me to send her copies of the repair receipt, and the general manager would review and I would hear from her in the next few days. So, consistent with A#1's response time, I received a call exactly a week later saying they would not reimburse me because I chose to go with another company. WHAT?? They wouldn't return my calls, and they wanted almost twice as much for the repair. Why would anyone want them at their house after that. I would rather pay more and NOT give them any more of my money. PLEASE ..... Don't fall for the big name and sunshiny TV ads. This company is terrible and deceitful. Trust all of the negative reviews... they are all basically the same. Find that small company that wants your business and will treat you fairly. Good Luck! read more

I was holding off writing this review until they had my Air fixed but we are now on day 12 during the hottest days of the year and my air is still not fixed. At this point I've had 4 different techs, 2 parts installed and now 3 more on order. The issue from the start has been communication. Call and it's an AI assistant, when I go to a representative (human) I've never gotten the same person, that tells me "call center". I've been escalated and still no call back. All I'm asking for at this point is someone from parts to call me and tell me the parts are on order, they are backordered, or it's going to take another 3 weeks but no communication is unacceptable. Plus they never diagnosed the main issue. It took them ordering parts that took 3 days and then another day to install that didn't work and now I've got 3 more parts on order. This is not the same company that I've dealt with for almost 20 years. Don't buy into the "Family Plan" Look for another company that has 5 stars. A#1 is not #1 in my book any longer. Hope I get air soon. read more

From the time it took for me to figure out it was hot in the house until it was fixed was 3 hours... in August! Daniel was quick and efficient. Patient as I was giving him directions to the house due to detours. Great communication. Super thankful! The lovely woman i spoked to who made the appointment was so endearing. When I said my AC was out she said "oh no! Let's get you scheduled right now!" I loved that! read more

My parents bought a complete a/c unit from them( they even paid for the extended warranty. They were told 24 hr emergency service. The unit stopped working. Called and was told they could be there before tomorrow at 5:00 pm. My mother 85 yrs old and bound and I am out of state. 106 degree but they didn't care one bit. read more

I called A#1 Air over the weekend as our upstairs unit seemed to fail. Tech reported the repair bill would be over $6000; new blower motor, new condenser motor, new this, new that. "Not really worth repairing", he said. Recommended a new unit; "good news is we have one available today". I called another provider; there's a hairline fracture in the metal tube leading in to the coils. That's what is causing the freezing & ice buildup on the coils. Solder the metal tube, install new freon, and I'm done, after a few hundred dollars, rather than over $18,000 quoted by A#1 Air for a new unit. So, A#1 tried to play me just like they claim "the other guys" do, on their radio spots. Shame on you, A#1 Air. read more

Urgent warning to stay away from this company. The one star rating is pushing it. If I could give zero stars I wouldn't hesitate. We purchased a brand new AC system from them in July 2023, and the problems started almost immediately. By August 2023, the unit was already shutting off. Since then, we have had numerous service calls over the past 3 years for the exact same issue. In September 2025 alone, the system failed 3 separate times requiring 3 different service visits. Eventually, the inverter board was replaced. The system worked temporarily until the end of April when it failed AGAIN. This most recent visit was the final straw. Their technician told us the issue was electrical, so the company sent out their electrician who claimed our entire electrical panel needed to be replaced and quoted us nearly $14,000. We decided to get a second opinion from another licensed electrician. He determined that the ONLY issue was a breaker that needed to be replaced. Total cost: $150. The AC has been working since. The lack of customer service has been just as frustrating as the repairs. Back in September we requested a full service log and never received it. We also repeatedly requested calls from management and never received callbacks despite multiple promises that someone would contact us "the same day." Most recently, after another failed callback promise, I finally received a call Monday from "Javier," who presented himself as management and offered to send a lead technician for another assessment. We later found out he is not even a manager. His handling of the situation showed little understanding of customer service or accountability. The only defense this company seems to have is that we did not sign up for a maintenance plan. That argument makes no sense when this brand-new unit has been repeatedly failing since shortly after installation. We have barely had a chance to schedule routine maintenance because the system has broken down every few months and required constant service calls for the exact same issue. We are extremely disappointed and frustrated after spending so much on a "new" system that has continuously failed. Save yourself the stress, time, and money. Stay away. read more

This company is obviously under new ownership and customer service is a thing of the past. Things as simple as a phone call to let you know an estimated time for service seems to be a struggle. Customer service has been replaced by a call center. I have had my unit for almost 11 years and it is under warranty. In previous years having a service call was never an issue. Not the case now. There are far too many other companies out there for A#1 to assume this will be acceptable to their customer base. read more

It's too bad they don't have negative numbers to post. I have been without AC FOR SIX WEEKS IN THIS HOT SUMMER. They have sent four different technicians out and every one has to " order a new part". When I call for an update , I am greeted by a virtual assistant who transfers me to a "Representative " who assures me that they will forward my concerns to some unnamed person and that they will call me right back. They even mark it urgent! Well... that was six or seven times ago and I haven't heard a word from anyone, my AC is still out, and is still HOT OUTSIDE! I hav purchased 4 air conditioners from this company in the past few years. I won't purchase another one. read more

A#1 Air and its owner James Green are dishonest and unethical. Green hides behind a team of customer service workers, yet not behind his products. I have nothing to say that the hundreds of 1 star reviews haven't already covered. I purchased 5 units from you in 2 years for over 60k. Clearly I am now funding the jet. Y'all got me.... as Ice Cube said ... With no Vaseline. read more

A#1 Air - Unethical owner - Heating & Air Conditioning/HVAC Near Me - Lewisville, Texas

I would strongly encourage anyone considering this company to steer far away. The technician who came to my 81-year-old mother's home told her that her A/C system needed to be replaced and showed her photos on an iPad that he claimed were problems with her unit. He also charged her more than $2,000 for four gallons of refrigerant, even though a trusted HVAC company later told us that only two gallons were actually needed. They also explained that four gallons is an unusually large amount of refrigerant for many residential A/C systems, making the charge even more concerning. Thankfully, my mother sought a second opinion from a trusted friend at another HVAC company. After performing their own inspection, they told her the unit did not need to be replaced. They also stated that the issues shown in the photos were not present on her system, which led us to question whether those photos were actually of her A/C unit. Technician conveniently didn't give these pictures to my mother. My mother called the company and was told she would be receiving a refund and that a manager would call her. That call never came. I also called and left a message, and my call has still not been returned. Based on this experience, we believe my elderly mother was pressured into unnecessary and extremely expensive work. If the second opinion had not been obtained, she could have been persuaded to spend thousands more on an A/C system that another licensed HVAC company said she did not need. Taking advantage of an 81-year-old customer is something I find deeply disturbing and inexcusable. No family should have to worry about a loved one being pressured into unnecessary repairs. We are deeply disappointed and would never recommend this company to anyone! read more

Do not use A #1 this was once a good reliable company. However over the last few years service has become worse and worse. My upstairs air conditioning stopped working 4 weeks ago. I waited 4 days for a technician to come look at it. He said it was because the filters were dirty. A #1 had just come and serviced both units a month and a half before and replaced the filters. We went ahead and replaced them anyway. Less than 24 hours after the technician left air conditioner stopped working again. We waited another 5 days for a technician to come. This one did a good job and diagnosed the problem as the control board and stated it need to be replaced, a he also said it was a part they kept in stock and shouldn't take long. We heard nothing from them afterwards. I called for days and all they did was send a message to the parts department and no one ever contacted us. A week after the 2nd technician came the downstairs air conditioning stopped working as well. Now because both unit were out the sent someone out the same day. I will say I was 4th of July so I was not expecting much. The same technician came back out and diagnosed it as the same issues at the upstairs unit. He said he would request some portable air conditioning units. It's now July 13th and both units are still out. We have not received any portable units. I called today and was finally told no parts have been ordered. I asked why and they stated I didn't not accept the estimate. I never received an estimate for either service call. Both units were installed by A #1 and are still under warranty. Both have been regularly serviced by them twice a year since they have been installed and have never been touched by another repair company. So in conclusion we have heard no updates after repeatedly calling for them, even escalated the issue to a manager, who we never heard from. We had to call again to finally find out parts have never been ordered. It's 100 degrees in my house for weeks and they don't care. Use another company you will get better and faster service else where. It should only have taken 3-5 business days to order and receive the replacement parts if they didn't have them. This company is now merged with so many other companies that their systems are messed up and no one knows anything it seems. read more

​I highly recommend looking elsewhere for plumbing needs. This company's business model seems to be "nickel and diming" customers while providing substandard service. After they finished repairing a leaky faucet in our bathroom, we discovered they had created a new leak in the process. This negligence resulted in over $3,000 in water damage repairs. read more

When I bought my condo 6 yrs ago, I called A-1 to see the health of my A/C. They sent a tech who looked at my unit that was cooling fine at that time and still is, said I need a new unit at a cost of $6277. After looking at my A/C condition and invested in some test tools and with the aid of AI, I came to the conclusion that there is nothing wrong with my A/C. That tech was a scammer. I recently called A-1 they agreed to send a more honest tech for free but A-1 is not allowed in my building that is in Uptown Dallas (Renaissance on Turtle creek). read more

Great service!, Damon is the technician who came to inspect and change the filter and give great advice! Recommended

We have spent three weeks without an air conditioner. The technicians they have sent out are inexperienced and we can't talk to anyone who seems to know what they are doing. When you call the company, you get a call center so trying to talk to anyone who is actually a technician is impossible. It is a very poorly run business. read more

Installation of new HVAC system was fast and professional. Techs were extremely knowledgeable and friendly. BUT..................good luck on getting any customer service after the sale. I have made numerous calls to get answers and results from various questions and issues, and I NEVER receive a call back. I am thoroughly disappointed with their after-the-sale service, which is basically non-existent. NOBODY returns my calls! D. Burkham 817-235-4181 read more

Customer service is terrible. They know how to sell you a $30,000 AC/heating unit but forget about you when it comes to service the unit. You have to be available from 8am to 5pm. It is 6:15 and still no service tech. When it comes to the warranty work, they are not available. After the 2nd call, a tech showed up at 8pm. Checked the error code and said they do not carry the part on the truck. I gave them the error code that it was a cooling sensor. You would think they would come with the part. Now, they have to order it and other 12 hours of waiting for them to come back to fix it. read more

Great plumbing services! If you need any work done they'll come give you an estimate. Request Preston, he's the absolute best! Worth the price because they guarantee their work (if they provide the equipment/parts), which with plumbing it can cost you dearly (if you try to take shortcuts and buy cheap parts yourself). So in the long run it's the smartest choice! read more

One Star Review !! This company installed an entire HVAC system, including a downflow gas furnace converted to propane, and the experience has been exhausting and deeply concerning. Before installation, we verified in writing that all manufacturer-required conversions and post-installation testing would be performed. Despite that assurance, the system was installed without proper downflow and LP-specific setup and verification, even though propane systems require additional configuration and confirmation. Midway through the installation, the crew advised that the system's electrical amp requirements exceeded what the home could support -- something that should have been identified before selling and installing a full system. We were then presented with an additional ~$8,000 upsell to address an electrical issue they had not previously identified. The brand-new system is experiencing repeated lockouts and safety-limit faults. Required post-installation testing was not performed, allowing the system to overheat under normal operation and sustain damage, triggering repeated safety-limit faults. This led to multiple return visits and proposed component replacements tied to improper installation and configuration, not equipment failure. One of the techs stated that they only do testing if there is an issue later and not right after install. In addition, new hallway carpet was damaged during installation, adding property damage to an already problematic job. What's most troubling is that this company will promise the moon and sell you a great system, but then fail to install it correctly, properly commission it, or provide complete startup documentation afterward. This was not a partial repair -- it was a new, full system installation, making the lack of proper planning, setup, testing, and care unacceptable. If you want HVAC competence and integrity, go elsewhere. read more

I have 2 ac units and one installed from A#1 Air. I have never had so many issues with the old one as I've had with the one installed by A#1 Air. I've only had the new ac unit for about 3 years and every time I'm scheduled for a technician to come out I receive a text saying I need to reschedule due to number of emergency calls. That seems like a problem to me and I would not recommend this company to anyone else. read more

Twelve weeks after they replaced a defective part on a blower that I bought from them 24 months ago the equipment is not working again. It will be a full week before they get someone out here to look at the problem. They refuse to take responsibility for selling me a defective piece of equipment. Never again and I will bad-mouth this company to the end of days. Filing a BBB complaint. read more

Although your business is open 24hrs some people go to bed around 7 or 8. If there is an appointment scheduled for routine maintenance maybe you should send them during the day and not the last call of the day. We waited all day for a tech to come out didnt leave for anything and they finally dispatched someone at 6pm he was an hour away. Next time do better with customer service during the day. read more

My name is David Smith and I bought my hvac with a#air 7 yrs ago and that was a big mistake have had nothing but problems but the latest is the worst. My air conditioner has been broken for over a month now and it is becoming very serious my 86 year old mother lives with me and she is on dialysis and it is affecting her badly. They have to keep ordering parts which takes forever and twice now they have either ordered a wrong part and did order everything. I even got the service manager involved and thought it was straitened out but it is not. I am starting to not believe anything they say. If it were not for the warrenty I dont think I would ever deal with them again. read more

Jerry, Customer Relations Manager totally made good on my service issues and was extremely caring and understanding. He regained my trust in their company and will continue to hire them in the future when needs arise. read more

Ever since the company was sold the customer service has tanked. The use of AI instead of a person for CSR is quite sad. This was my go to recommendation and after my experience today ... I will definitely see what I can do to find someone else. The lack of availability or CSR's ability to make service appointments was seriously lack based off this new owners policies. Truly disappointed in what has occurred after using this company for over a decade. read more

Plumbing claim terrible experience. This company pulled a permit but did not call city to get inspector to come out. This is an old claim and I'm wanting to sell and need the work done right. However A1 is refusing to make right bc it's been over a year. See pics below to see what they call completed. This company is a joke read more

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A #1 never responded to this review which is unexpected. I would expect a review to this magnitude and with pictures that they would. read more

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I am a l9ng time customer of A#1. I spent 10k with these people 2 years ago and now the service that I received is unbelievable. They are the most inconsiderate people now that I have run across in a while. The MACHINE will call you and say someone's on the way just so that you can wait the entire day for a service call. I called them twice on the first wait which should have been from8 -12am Noone showed up or text/called. So I thought this is a fluke I will call in and ask mabey there was an emergency and they said they would check and see where the technician was. After about an hour she called and said they were sending a notice to the driver he should be here in the afternoon sometime. Again I said is there some way you can give me an eta? No she says he will let you know when hes on his way. Waiting ALL DAY LONG not one call or text. So I called AGAIN..this time the girl on the phone listening to my complaint agreed and began to tell me how HORRIBle the company was now that some9ne bought them out and its a bad company now!!!! WOW!! I WILL KEEP THIS IN MIND AND WILL NEVER GIVE THIS COMPANY MY TIME AGAIN. YOU ARE NOT A#1 MORE LIKE A#0 WHO IN THE WORLD TREATS CUSTOMERS LIKE THAT? read more

We purchased a AC unit from A#1 over 13 years ago and have maintained a maintenance agreement for all of those years. Their technicians ALWAYS push some new service or product that they say we need. The straw that broke that camels back came last month. Our AC stopped blowing cold air. We called and after about 10 phone calls were told that they could not come out to service our AC. Thank Goodness that happened. We found another repairman who came out. He asked us who serviced our AC last because the last technician incorrectly installed a starter that was not needed. This starter forced the AC to run until it ran out of freon. A#1 pushes their technicians to push unnecessary services and products for commission. Well, this last technician, not only told us that we needed this part but told us how our AC was on its last leg and we needed to think about a new unit. Little did we know that the starter that he pushed almost ruined our AC. I'm sure if we hadn't called another company, we would have been told that we needed a new AC instead of just removing the starter and adding new freon. read more

Multiple unkept promises regarding day service would be provided. Late arrival, even days later, with wrong parts that were ordered from previous late arrivals. Work never completed. When you call you get routed to AI. Even when asked to speak liove to management they tell you no. Customer service rep "will send them a message" but you will never get a call back. Then they never call. Horrible service. I found another provider who took care of things the next day for a lower rate with no upselling. I learned they have been purchased by a mega company that is buying smaller local companies that had good reviews in the past, then using their AI system to restructure, upsell, overprice and provide horrible service. Their AI will post a response to "call them so they can work things out". They have my number... I would welcome a call. Owners will never take time to actually reach out. They are all about marketing. I will NEVER AGAIN use A#1 Air. read more

We had to purchase some very expensive equipment from A #1 Air, a new Trane Unit) in July 2025, today it's Sept 2025 and it's already failing. I have been trying to get someone to come fix it since it's leaking and it's now leaking and getting our floor soaked (it's still under warranty, since it's only 1.5 months old) and 2 days later...NOTHING! I warn anyone to decide to go elsewhere else for service. It's like pulling teeth. And some of the service guys don't really know what they're doing. And in fact, will make things worse in some cases. If I would have known we would be treated this way, I definitely would have taken my service somewhere else. Don't waste your time and MONEY! They are very pricey. read more

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