The store has a huge inventory and great selection. The service was great too- I had tons of…read morequestions and the employees even brought out the size I needed from the back-which I didn't expect at an outlet store. We were happy with the service, selection and value of the coats we bought. We look forward to returning

60% off the entire store today. Had a great experience here…read more Friendly team members. Pet friendly. Clean dressing rooms. Tons of coats. Slim selection on many other items as a result of the sale I'm sure. Could barely find sizes medium and large for women's but no shortage of Small, XS or XL. Really great selection of shoes and accessories for men, women and children. Terrific shopping. Grabbed a few hoodies, gloves, a pullover and some beanie hats as gifts for my nieces. I thought the dressing room was really cool as the exterior walls have artwork that delivers a history lesson about the business. Very cool.

Under Armour Factory House is usually one of the first places I stop when I come to the Hagerstown…read morePremium Outlets. The discounts are genuinely good, not just small markdowns, and it's easy to find solid deals on training and everyday sportswear. The staff strikes a great balance. They're helpful and attentive when you need assistance, but never pushy or overwhelming, which makes shopping here feel relaxed. I still wear the pieces I've bought from here regularly, and the quality has held up really well over time. Overall, it's a reliable stop for good quality gear at fair outlet prices.

It is 6:55pm I am just walking out of the store (outlet house) extremely disappointed with the…read moreservice I just received and because of it I decided not to purchase anything. I was looking for a 3XL tee-shirt and I asked one of the associates to in the back to if there additional 3XL tee-shirts, he went to the back to check. Let me mention I did have one tee-shirt in my hand already to purchase along with any others they would have found in the back. This is where the issue begins Alex (new store manager) say hi and asked what I was looking for "I told him 3XL tee-shirt" . His quick response was "we do not carry 3XL in the store, sorry". I was taken back by that response especially since I was holding a 3XL tee-shirt in my to purchase. His quick response again was "that must have been a return ". At this point I am feeling like he has no desire to assist me, unfortunate but a true feeling at that moment. I took a few minutes to walk around and decided I need to tell Alex (new store manager) I did not appreciate the quick responses and the lack of effort to assist me with maybe ordering one right from the store. So, I took a shot and asked "if the only 3XL you may have in the store are returns maybe we can look up to see if there are any additional ones that have been returned. Again his quick response "I do not know how to look that up because I am a new manager". So, this is what I say to Under Armor management whether corporate or regional or the store general manager "TEACH ALEX HOW TO BE AN EFFECTIVE MANAGER AND HOW TO LOOK STUFF UP". That is a suggestion because that will cost sales in the long run. Disappointed buyer

Thanks Nathan for being a friendly and professional asset to your company. We appreciate all…read morethat you do in helping us find clothes to fit us. We appreciate your patience and time in our shopping experiences. You're definitely the person we look for when we shop at Nautica. Thanks Lynda Witenstein

The store always looks so inviting when I walk by...very bright and colorful inside, and it always…read morelooks so neat, much better then many other stores I have seen. Prices are good and they keep a wide selection. I don't have children but they have an entire kids store that's connected. The staff is always friendly and upbeat, I like how they welcome you but don't pester you.

I am writing to express my disgust and disappointment in the lack there of & then rude customer…read moreservice at the Hagerstown, Md outlet. To start, my family & I were never greeted while being in the store. We tried on shoes and even had to help ourselves to a fitting room where my mother tried on several pairs of pants. While waiting for her, a GAP employee even walked through myself & my friend twice never saying a word. Not even an 'excuse me' as she walked through us while we were speaking which then made it very obvious that she knew we were in the store, trying things on, and still didn't feel the need to speak. She also turned out to be the person that would ring us out (who we later found out to be Meghan). We then got to meet her not so helpful manager Jen whom we made aware of the lack of service we received & never received an apology, instead she said "Oh" and brushed off the subject. After finally asking for the store managers information and a pen to write their names down my mother held her hand out, yet Jen chose to slam the pen down on the counter. Personally that was the icing on the cake for us. And, to make it all better the entire time we were the ONLY customers in the store and it was over a hour before closing meaning there was literally no excuse for distraction (ex. We weren't spoken to because it was busy). The Hagerstown team obviously needs to revisit their customer service training.

Out recently shopping for Christmas brought me here. I was actually kind of excited to come here…read morebecause I really don't get to buy clothing for kids on a regular basis. I know, I know, kids do not want clothes for Christmas, but what can you do when your uncle buys you some clothes. Nothing, that's what, you are stuck with it and won't appreciate clothes during Christmas until you are older in life. When I came in here I was greeted as soon as I came in the store asking if I needed anything. Of course I did not know what I was looking for as I was just browsing, so I declined. I went through the store and picked up a few items and made my way to the register. Every thing was on spot in here. The interactions were pleasant. I would definitely stop back in here again.

Part of the Hagerstown Outlets…read more It gets harder and harder to figure out what are girls clothes vs boys clothing. I had purchased a toddlers romper from one of their full price stores, and a couple of weeks later saw the same romper in Khols in the girls department and had purchased it for a boy. I was able to return the item here. I don't think this location is an outlet store but are simply part of an outlet mall. The pricing and merchandise was the same that Id saw a few weeks before when I was in another Carters store. Not much interaction with the staff other than making the return.

Olga was great. She altered my garments perfectly and in the exact time she quoted. I will be…read moreusing her services again!

I needed quick turnaround for the suit I'm wearing to my daughter's wedding. Olga is friendly and…read moreher work is fantastic. So glad I was able to connect with her. She will be my (and my wife's) go to for alterations going forward. Highly recommend.