I've never had an interaction with this location before Monday, October 19, 2026, and after what…read morehappened, I honestly don't think I'll ever be returning. This incident occurred at approximately 3:08 PM. Unfortunately, I don't have the employees' names at the moment, but I will make an effort to return and obtain them so I can provide a more accurate report.
There were three employees involved: a young Hispanic man with a small mustache, a Black woman, and an older Hispanic woman. I was told that one of them was a manager, and I was advised to speak with someone named Linda, if I remember correctly. I apologize if I have her name wrong, but I intend to follow up with the appropriate management.
Here's what happened: I was ready to check out, had my payment prepared, and was clearly waiting for assistance. There was also an elderly woman standing behind me who was waiting to be helped. Instead of assisting customers, all three employees were gathered together, talking, laughing, and gossiping amongst themselves.
When I approached the cashier, the young man initially assisted me, but then walked away. The Black female employee came over, scanned my item, and walked away as well. I already had my payment ready, so the transaction should have been quick and straightforward. Instead, I was left waiting while she continued talking and laughing with the other employees.
Eventually, she approved my transaction, walked away again, and then returned a moment later to hand me my receipt before leaving the cashier area once more.
Why does a simple checkout need to become a five minute ordeal when the customer is already ready to pay?
What frustrated me most was that this wasn't a complicated transaction. I was prepared, I was waiting, and there was absolutely no reason for the process to be dragged out because employees were more interested in socializing than assisting customers. The elderly woman behind me was also forced to wait, and that's just as unacceptable.
I understand that employees are human beings and can have conversations with coworkers, but there is a time and place for that. When customers are standing there waiting to check out, doing your job and providing basic customer service should come first.
I will be taking this matter up with the appropriate manager because this behavior needs to be addressed. I don't care whether one of these employees was supposedly a manager themselves; management should be setting an example, ensuring customers are helped promptly, and holding employees accountable for their responsibilities.
I know how quickly and professionally a checkout can be handled while still being friendly, smiling, and communicating respectfully with customers. That's the kind of service I expect when I shop somewhere.
Unfortunately, this experience has left me incredibly disappointed, and I have no desire to return if this is the kind of customer service being provided at this location.
I also encourage management to review what happened during this shift and address the situation accordingly. Customers shouldn't have to stand around waiting while employees socialize, especially when the transaction itself could have been completed in a fraction of the time.
Please take this as honest customer feedback. I share my experiences truthfully, both good and bad, and anyone can look at my page to see that I take my reviews seriously. I am not writing this because I expect special treatment. I am writing this because customers deserve basic respect, efficient service, and employees who are willing to do the jobs they were hired to do.
I hope management takes this seriously and makes the necessary improvements so other customers don't have the same experience I did.