Friendly, efficient service. Great communication. Reasonable prices. I bought my bike from them and…read morehave had it serviced three or four times and each time is the same - I get the bike back looking and feeling like new. Highly recommend.

The sales consultant at the Stanmore shop, was incredibly unhelpful and obnoxious when we visited…read moretoday (2/6/19) to report a repeated fault in a new bike. He told us to see the mechanic upstairs (who was out at the time) and insisted the problem was "user error" without ever seeing the bike. Constantly spoke over me. Worst customer service I've ever experienced anywhere.

Staff at 99 bikes were incredibly knowledgeable and helpful. They really wanted us to find bikes…read morethat suited our needs and were incredibly helpful despite being absolutely rushed off their feet. Would highly recommend anyone looking for a bike to go to either of the Bondi Junction or Alexandria stores. Massive thanks to Thomas at the Bondi store and Patrick in Alexandria, both were immensely helpful.

Nice range of bikes, but the service is poor. People are not welcoming and I felt like I was…read moreinvisible to the guys at the counter. They even gave me wrong information about a child seat that would work on the bike I wanted to buy. I don't recommend this branch.

I recently had a family member in Australia doing a trip down the coast from Sydney to Melbourne,…read morethen across to Adelaide. Wanting to ensure the bike was in good roadworthy condition, they booked it into Wooly's for a going over...check all the bits and bobs to make sure it was good to go. Paid almost $100 AUD for the service and was assured everything had been checked and attended to. Imagine the surprise on day 2 when the front wheel almost detached from the bike whilst cycling... Shoddy "workmanship" 10/10 would NOT recommend this business to anyone

So many bikes! This place is pretty cool, if you a cyclist. Two levels worth of various bikes and…read morebiking equipment, all top notch. And some great help too. And theres a service centre below, so 3 levels of biking assistance in total. And even little pedalless bikes for the younguns to walk/ride around on. But what blew my mind was a bike that could fold away. You know, to fit it in your boot. Mind. Blown. I consider this place a pretty dependable, knowledgeable store for your biking needs. I suppose the one thing it doesn't have is unicycles. Tyler is disappointed, but has come to expect this of just about all cycle stores.

Hands down, this is the best bicycle shop I've been to in Sydney. The guys here are very friendly…read moreand knowledgeable and truly have a passion for what they do and are superb ambassadors of the Trek brand. We have purchased two bikes from them and received superior customer service both times. I recently broke the front brakes on my bike and took it back for repair. It was done promptly at no charge and I got a tune up as well. My husband bought a road bike and was professionally fitted at no extra cost. He got into an accident and totaled the bike, got a quote from them after they meticulously inspected all the damage done. We were able to get a replacement bike from our insurance but when my husband got it, he felt there was something wrong so we took it to the shop for a tune up. They immediately noticed 2 wrong things done in the bike assembly and fixed it up for us way way below cost. The owner Charles even took it upon himself to inquire with Trek as to how the replacement was sourced and built as the build quality was really shoddy and could've caused another accident if it hadn't been fixed. Some of the other shops I've been to (and I've been to shops from Parramatta to the Inner West to the North Shore) had quite a few shop assistants who seemed to have very limited knowledge about bicycles or the components and accessories they have on offer. Here in Trek, everyone knows what they're talking about and you can trust that they wouldn't give you any dodgy advice just so they can sell their product. Even though it is a bit of a drive (and hefty toll fees) for us to get here, it is well worth it for the kind of service you get from this shop.

I purchased a Electra tiger shark from trek rouse hill last year the service I received was…read moreexcellent the sales person he spent quite a bit of time with me showing me the bike and its workings I have since been back twice for minor adjustments, just walked in and they were done there and then no fuss no waiting answered any questions I threw at them about this bike and other bikes I was interested in, nothing is a problem for any staff I have dealt with I can not recommend them more highly 10 out of 10 many thanks Ian McGregor

The vibrant blue façade of Inner City Cycles assures that you can't miss it. It is an impressive…read morelocal shop that carries road, mountain, and hybrid bicycles. Not sure which one you want? The staff is qualified to explain the different types of bicycles and help you pick the one best suited for you. I had my hybrid bicycle taken in for maintenance and the mechanic did a phenomenal job. While the mechanics at Inner City Cycles are very talented and professional, the customer service in the front the shop is appalling. I came back a week after having my bike repaired just to pump a flat tire. When I asked if this could be done, I was rudely directed to pump it myself. Just as I was leaving the store, I was unexpectedly stopped by an employee and charged $5. I pumped MY OWN tire with AIR and was charged for this? I found this unacceptable, especially since I had that same bicycle repaired at the store a week earlier. It's unfortunate that the excellent mechanical service isn't reflected in the customer service.

My husband and I brought our bicycles here last week to get serviced and were very happy with a two…read moreday turnaround on complete tuneups for our titanium road bikes. They even attached the lights we bought for us. The staff was knowledgeable about local bike laws (which we don't know because we are American) and seemed pretty chatty and friendly. So glad to have a bike shop in the neighborhood.

We went to this store with a fairly good idea of what we were looking for…read more The prices were very reasonable and the staff was very helpful. They have a large selection of bikes as well as accessories in all price ranges. We will certainly recommend Reid Cycles to anyone looking for a good quality bike with an excellent warranty.

I'm not a gearhead, so I won't get into the finer points of bike shops here since I don't know…read morethem, but I had a great experience here, and I would recommend this place to anyone in my particular position. That position is a newly transplanted University student, with a limited budget and lack of desire to spend my days here trolling Gumtree for a deal on a used bike. With all that said, I went in here and got exactly what I wanted, for a pretty good price, with almost no hassle, and a few extras thrown in to boot. I got a 'fixie' or fixed gear bike, for about $350, which came with a lock, some lights, and a water bottle and some servicing I think. Anyway, it's been a fantastic bike so far, and it was nice that they threw in all the extras, even if they weren't the best quality. So if you're looking for a bike to get you around town and don't want to spend $1000, I'd give Reid's a look, they have all different styles of bikes, and the prices are pretty solid.

Good range of bikes and very conveniently located. Communication with shop for enquiries and…read moreupdates via phone can be a little hit or miss as it's all via owners mobile, and he's a busy man. They are a friendly bunch though and I'm super happy with the bike I bought.

These guys are helpful & generous... they let me try almost every bike in the shop then borrow my…read morefavourite one overnight.

Rented bikes and the owner was very helpful and accommodating…read more Bikes were also excellent bikes and had no problems with them.

If I could give 0 I would! After waiting 5 minutes for eye…read morecontact while a blonde lady finish her off and email I asked for a basic service in my road bike. My bike is in great condition and 1 year old and after she squeezed the spokes and felt the tire pressure I was told that a basic service was "not possible" and I could "save money" if I "cleaned it". The bike was 8.5/10 clean and if a bike shop can't do a basic service on a 1 year old near new bike they should not be in business. After saying I would take my business elsewhere and feeling like I was being ripped off the blonde arrogant lady proseeded to argue with me as I wheeled my bike away from the store. I'm shock at how bad service can get these days and this was bad! I urge anyone who values good customer/guest experience at all levels to avoid this shop!!!