Honestly, leaving one star still feels too generous.
I took my girlfriend here on Saturday, 10/3/2026, for a manicure and pedicure. I booked the appointment online ahead of time and received confirmation, so I assumed we were all set.
We arrived about 15 minutes early, and she was seated right away for her pedicure. Things seemed to be off to a good start.
After about 20 minutes, it was time for her manicure. That's when everything went downhill.
We sat there for over an hour waiting for someone to start her nails. During that time, I watched at least four other groups of customers come in and get taken ahead of us.
Finally, I went to the front counter and explained that we had a 1:00 PM appointment and it was now nearly 2:20 PM, yet nobody had even started her nails. Apparently, they didn't realize we had an appointment--even though I had booked it online and received confirmation.
I was told the manager would be notified and someone would be right over. They did eventually send someone, but it seemed pretty clear he was basically filling time until another technician became available. At that point, we were just relieved that someone had finally started.
My girlfriend originally wanted acrylic nails but was talked into getting gel nails instead. Fine. We just wanted to get them finished and get out of there.
By the time everything was finished, we paid the higher-than-average price and finally left around 3:30 PM--more than 2 1/2 hours after our scheduled appointment time.
As frustrating as the experience was, we were willing to put it behind us.
Then today, three of her nails popped off.
So after the confirmed appointment that apparently didn't matter, more than an hour of waiting while other customers were taken ahead of us, being talked into a different service, spending roughly three hours there, and paying elevated prices, the nails didn't even last three days.
Absolutely unacceptable.
I would not recommend this salon to anyone. Poor organization, poor service, and ultimately subpar work. For the amount of time and money we spent there, this was beyond disappointing. read more