This place is nice and clean and the staff is very kind! The prices are moderate. Not cheap, not too expensive either. This place is cash only though!! On Apple Maps it says they accept card, but they don't. However, Los Vecinos market on the next block has an ATM if you need it. read more

Lovely laundromat! Staff is super kind and helpful and everything was so clean and easy to use!

Too expensive for me. I spent 20 bucks to do a wash & dry when I normally spend $16 for the same amount of clothes. It's a plus that they're normally open to midnight during non-COVID times but now they close when everyone else does, so it doesn't justify the prices. $3 for a regular, $4.75 Large, $5.75 XL, and a whopping $7.75 for the XXL. The rip is between the $4.75 & 5.75. There's no appreciable difference. Save your dollar. 25¢ for 6 min. dry. There are washers in the back around the corner so it's bigger than it looks. Laundromats have pulled out their folding tables as a COVID precaution, but if the table in the front is all they have normally... yipes! I'm anal about folding my clothes straight out the dryer so I don't have to iron, and stuffing them directly into a bag kills my soul. It does have a sink. Big plus. It's very clean and nice and cool in the back. They sell nylon bags for $5. Smart. I would give this place a solid 4 stars but for the prices. You're killin' me Smalls! read more

965 Laundromat - $5.75 & the whooping $7.75 one - Laundromat Near Me - New York, New York

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Love it clothes are always clean and friendly service! Will be returning and recommend!

Honestly, it breaks my heart to give this place 3 out of 5 stars, because I do like it very very much. Their machines are the best and look brand spanking new, but there is one lady who needs to learn some etiquette. Both myself and very nice gentleman asked her nicely if she could empty 4 dryers that stopped so other people can load their clothes - all dryers had laundromat stickers, so we new that it was wash and fold and staff should be taking care of it. She dismissed the gentleman by waiving her hand at him and yelled at me. Very bad and hostile experience. I've also asked if AC could be turned on as it was 85 degrees outside and much hotter inside, she proceeded to yell at me and saying the AC is broken. I would recommend going there, but stay away from the staff as they couldn't be bothered. read more

965 Laundromat - rude woman - Laundromat Near Me - New York, New York

Pretty clean laundry-mat for Upper West Side. Pretty helpful lady in there folding clothes for the fluff and fold service. I did my own as I am visiting Manhattan and didn't have time for fluff and fold. The machines work well and pretty clean shop. Nice little shops and restaurant you can visit while you wait for your laundry to finish read more

FYI - The gas has been switched off at this place for almost a month. Employees have no idea when it will come back on, if ever. Thus, this place only offers cold wash and no drying. Do not waste your time coming here - avoid at all costs! I hope this place goes out of business soon so we can have a new business here. And when I did go to wash, my clothes were stained with light grey marks - lost $80 worth of clothing. Garbage! read more

CASH ONLY to be exchanged for coins! It's my first time doing laundry at a laundry mat so i forgot to bring cash. It was pretty crowded and i got the last open washer, but the owner lady was nice enough to lend me $5 in quarters and let me run home to get cash after so i wouldn't lose my spot! Laundry space is small but clean. - A tiny/small wash is $2.50 - Medium $3.75 - Large $4.75 - Jumbo $6.75 Drying is 25 cents for every 6 minutes. They also have a laundry service too that you can pay for and pickup later on, but you run the risk of letting them handle your clothes however. The owner is nice though and there seems to be lots of regulars :) read more

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Pros: different sizes/prices of machines, change machine available, really great hours. The women who work there are also helpful if all the machines are full and will try to make sure you can get a washer. Cons: it's really tiny! Because it's small and narrow, it's usually pretty difficult to navigate around the furniture and other people, especially while carrying laundry. read more

This is the first laundromat I've ever been to in my life. It was good, lots of machines and sizes of machines at different prices. I used a small washer for $2.50, and it takes 27 minutes for it to wash. I'm not sure how powerful the washer was because some of the clothes (mainly socks) that I got weren't super wet when I got it. Not sure whether machine's weak or I have too many clothes. There's free wifi at the place though I don't know how fast it is because I didn't use it, and there's some counterspace for folding clothes and a few chairs if you want to sit and wait. I didn't use the dryers so I don't know how they work, but seems like a pretty standard place if you ask me. There's a coin dispenser so you don't have to collect coins. read more

965 Laundromat - Laundromat Near Me - New York, New York

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Nice people. Nice service. Girls are very pleasant and do work hard; they provide you with top notch quality of service.. I give them an A+++++ read more

I moved to this area around a year ago and two weeks in it was time to find a good laundromat nearby. I figured I would try the one on Broadway that my roommate had told me about. However, when I got there I was immediately turned off by the guy at the counter so I took to Yelp and found this place. Since then it has been my go-to. I've never had a bad experience at 965 and it's always super clean and never too crowded, at least in my experience. The dryers are super efficient. I'd rather go out of my way to come here than go to some of the laundromats that are closer to my apartment. read more

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Love it! It was my first time and it was great.The ladies are super friendly and helpfull!! I will definetly come back. read more

There was one dealbreaker that may keep me from coming back, but might not be an issue for others, hence the 4 stars. It's really a shame because I agree with the previous reviews: this is a great laundromat. I prefer doing my own laundry and there aren't many actual laundromats in the area, let alone one with so many positive reviews. Here's my issue: I use a fragrance-free detergent because I have allergies. When I got home, I was really surprised to discover that my clean clothing smelled VERY strongly of other people's scented detergent. As in, one good sniff and my eyes started to run. I'm not sure how to remedy this, but it was a real bummer because now I have to re-wash those clothes at home to (try to) get rid of the smell. On the positive side, this place is super clean and the machines are in good order (note: the previous reviewer is correct that there is no specific "delicate" cycle, only a temperature setting). There is a quarter dispenser on site, so you don't have to bring a big bag of change with you. Although I agree that the place is small, everyone is courteous and mindful of other people's space. I came on a weekday morning, and it was definitely manageable. It's also a nice touch that 965 asks pet owners to shake out their clothing before washing as a courtesy to customers with pet allergies. I think the prices have gone up slightly since some of these reviews were written: I believe I paid $2.50/load for the smallest machines, not $2.25, and a quarter for every 6 minutes of drying time, not 7. I'll probably try again and maybe wipe out the detergent basin first. If that doesn't work though, I'll be looking for another laundromat :-/ read more

Use these guys for wash and fold every week and everything always come back squeaky clean and in great condition! We recently moved from Brooklyn so prices are a little higher (here they are $1/lbs) but that feels reasonable, especially considering their quick turnaround and free pickup/delivery. I will say their detergent is a little strong in scent - its industrial strength - but we have just sent our own detergent pods and they are happy to use them. Love this place! read more

I chose this laundromat based on their star rating and reviews. Had picked up/delivery service. Service was fast, however, after checking out my clothes that were washed, there are holes, my whites all have black grease markings of some sort. This was my first time with them, they price for first time customers are great because they offer a discount. However, being that my clothes were damaged and stained,it was completely not worth saving money. I'm never using these people again, and would prefer going someone that cost a little more, that don't put stains and holes in my clothing. read more

Some context is probably necessary to start off: I just moved to NYC from Atlanta, and after [obsessively] reading Yelp reviews of [every and all] laundromats and laundry services [that ever existed across the entire island of Manhattan] for the past several weeks, I still had not decided which laundromat to try out. So, I grabbed my laundry and set out at 7:00 a.m. hoping that it wouldn't even matter which laundromat I picked so long as it appeared decently clean and cheap. I've been there one whole time so far, so we'll see if it pans out, but so far, I like it. I'll definitely be going back next time in the hopes that it is everything it seems to be* (*at the ass-crack of dawn, at least). It looked clean (really clean actually, especially compared to some of the other places I walked by). There were a ton of laundry bags on the shelves all over the laundromat for their delivery & pickup service. From what I could tell, the prices looked decent(-ish?). The median looked to be about $30 for an average-sized laundry bag. I spent about $12 to wash and $3 to dry a couple weeks' worth of laundry, a bunch of kitchen & bath towels, plus bed sheets and blankets. I didn't have a great system going on, so I expect it to cost a good bit less than that next time around. 965 has the standard regular, giant, and super giant washers that seem comparable in price or maybe cheaper than average around here ($2.25/$3.75/$4.25, if I remember right..), and then the typical giant dryers at $0.25/7 min. Word of warning -- The place is small. Not smaller than seems to be sort of standard in the neighborhood, but there are definitely much larger places just down the street. If you're not super excited about being up at the ridiculous hour of 7:00 (or 8.. Or 9 maybe...), you might want to stop at the larger place a block down (Polanco, I believe?). People were already in there pretty early in the morning, but it never looked packed, even when I walked by closer to noon. 965, however, became a little uncomfortable once there were more than a handful of people rolling their crap around. The woman who was working there (the owner, maybe?) was really quiet and seemed very nice. When there was only one, and then two, other people doing their laundry plus her and myself, it was pretty comfortable. But... once there were more than about a handful of us, even though there always appeared to be a washer or dryer available when someone needed one, it was really cramped. And while the super-early morning patrons and owner/employee were courteous about the space, the later arrivals were kind of terrible. Seriously, every single one of them with the exception of one was just in the way always (because, it really is hard not to be) but couldn't be bothered to at least try to play a little musical [laundry-basket] chairs so that everyone, and not just they, could get their laundry wrapped up. TLDR: I have no idea how miserable 965 could possibly be at peak hours, but it's clean, the employee/owner seems sweet, it's affordable (and their delivery/pickup service prices also look reasonable), and the place is very pleasant at 7:00 a.m. read more

Clean with kind and helpful staff that's attentive to when customers need assistance. I also appreciate that they make an extra effort to maintain cleanliness by doing such things as posting signs that explicitly ask people to not put dirty clothes in the wheeled community laundry cart. read more

This laundromat is clean and has competitive prices -- it's the best one I could find in the area! It is open late, and is well-lit. There is a coin machine (cash only) inside, and carts that you can use. I have done my laundry here, as well as using the wash-and-fold service. I had no problems doing my laundry, other than the small space (but where is that not a problem in NYC?). The employees are friendly. Wash-and-fold is always done (neatly folded) on time, and pickup is quick and easy. When I had a problem, the employees were very kind, but unfortunately the owner is difficult to reach and does not give his employees much autonomy. I had to visit the laundromat multiple times in order to find a solution to a problem with my order. However, this was an isolated incident. read more

This review is for the wash-and-fold service of this laundromat and I imagine does not apply to the self-service aspect. I tried really hard to love 965 Laundromat, especially since finding and figuring out a new service was too much trouble during the past very hectic year. To be charitable, it's entirely possible that my problems were rooted in using the online ordering option through delivery.com (although if any company is going to offer online options, it is their responsibility to make that option usable). From the first time I used 965 Laundromat, I have had problems with getting my laundry back the correct time. I know that they must get the times from the online system because my laundry was always picked up during the window I selected, but the delivery person would try to contact me hours before the dropoff window even when I was at work and selected the time range for a reason. This kept recurring with each order, so I started planning laundry for days I knew I would be home the entire day. Then I started having problems with the delivery person telling me that he had another pickup or dropoff at the same time and couldn't get to mine. This was most annoying when I sent out my pillows (the fills) to be washed and returned before the end of the day, leaving me with no pillows for the night. Because of this conflict in times, I wondered if the issue was me scheduling my orders online the afternoon before, which I had started doing because the few times I had put in my order a few days ahead of time they would show up to pick up the laundry the day after I had placed the order and not when I had scheduled it. So, I decided to try ordering ahead of time again, to give them time to figure out scheduling issues. And again, they came to pick up my laundry a day before I had actually scheduled it. Then when I called the next day to see if I could get it back, I was told that they had it scheduled to be returned on Wednesday...so apparently they can get the days right but on their terms. To their credit, and why I have given three stars, my laundry was always taken care of, returned beautifully folded, they offer free pickup and dropoff, and the prices are reasonable. I would suggest calling, although sometimes I felt like we never fully understood each other when I did contact them by phone. The time issues need to be figured out because this was honestly just a giant headache. read more

I really liked this laundromat. The service here is amazing. The woman who was running the register will watch your items in case you just want to put your items in a washer and then come back in half an hour and put them in the dryer. I will say that they're are only 5 small machines, 3 medium ones, and one large and one extra large. THeyre are more in the back, but I didn't count them. But theres also a good 20 dryers. The business is cash only, but they have a coin machine that dispenses change so you don't have to worry about getting quarters. I did a weeks worth of laundry for a medium machine which was $4, and $1 dryer got me 24 minutes and my clothes got very dried. Overall $5 for a weeks laundry isn't bad for me. read more

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I've admittedly gotten lazy about doing my laundry, and have decided instead to use 965 Laundromat's drop-off service. I find it affordable, and they do a great job (never had an issue with holes or black spots, as another reviewer has mentioned). Everyone who works there is super friendly. read more

I dropped my laundry off here. They lost an item of mine. They were nice enough about reimbursing me for the item without issue. i'd probably still use them, but I'd be hesitant to drop off anything of significant value. They are open early and stay open late, so that's s plus - as the typical workaholic NY'er, my schedule is cray cray. read more

I use them for pick up service. They have super convenient pick up and drop off hours and are always on time & super friendly. They also don't charge a delivery fee which is rare. The only downside is that they do use high spin machines for washing and drying so some of my more delicate garments have been damaged. If you don't include delicates though, they are great! read more

I've been using this laundromat for their wash and fold service for over two years. They're friendly, open at convenient times, offer competitive pricing, and do a good job. I always recommend this place to my friends and thought I should finally leave a review. I tried a few other places in the neighborhood and didn't like them as much. read more

Competitive prices, quick service, and quality results. I haven't experienced any lost or damaged pieces yet. They offer to separate whites and colors (though I've never done it), accept credit/debit cards, and can do same-day wash and fold service if you don't bring it too late, three features not commonly available at other laundromats. read more

Perfect Outsource Laundry Spot: In NY few have time for laundry and 965 is the place to call. Very Very competitive prices and free pickup/delivery. Every single time i've used them (it's been about a year now) they will deliver same day they pick it up. They are accommodating with work schedules etc. Highly recommend. Only con is I wish they had a delicate cycle for clothes. They say only one setting for all laundry so I was hesitant to give more high quality Tshirts/ shorts etc., but so far been very satisfied and nothing has been noticeably altered. read more

Having been a yelp employee, I never in a million years thought I'd have to write a review for the poor service I've received. But i was left no choice, after asking if they deliver to my location I was told yes. Not only was this a situation where my demographic was racially profiled, this is the text i get from the staff. Below is the screenshot of the conversation i had with this young man. I'm utterly appalled and disgusted, and have been doing service with these people since i moved to the area, and this is the response read more

What a terrible place! I was loading a washing machine from my laundry bag. As I got close to the end of the bag, I dumped the remainder into a cart I had placed right next to the door to the machine. All of the sudden some guy starts yelling at me that I'm not allowed to do that. So I said I was sorry and was obviously throwing the laundry into the machine. But the man persisted. I offered to dump the clothes on the floor. He continued yelling at me and embarrassing me in front of a crowded laundromat. I quickly loaded the remainder of my clothes into the machine and snapped back at him, "There. Problem solved." While the clothes washed I stepped out for a few minutes. I dried the laundry and took the clothes home. As I was putting the clothes away, I realized that while I had stepped out, one of the busy bodies / employees had added fabric softener to my machine. This is something I had seen them do in other machines if they thought the machine had gotten too sudsy. How could I tell? Fabric softener makes me itchy. (Also my detergent is unscented. My clothes had an obvious floral scent.) So, thanks to the busy bodies at 965 for a couple of weeks of itchy underwear. Here's my solution: 965 busy bodies: you mind your own business, and I promise to never come back to your unpleasant establishment. read more

This is definitely the best laundromat in the area! The staff is very nice, machines are extremely new, they have a change maker in house, and the whole process is quick and efficient! I recommend going in the morning because gêner there is less traffic! read more

Excellent service. Great value. Nice people. Never been less than pleased with any dealings done with this laundromat

Pretty good place, only downside is that it's small so when it gets busy you sometimes have to wait around for a washer/dryer. Other than that it's good! And it's like 2 blocks from my apt which is handy when I forget to bring soap! :) read more

I LOVE this place!!!!! Came here today for the first time because the hotel I'm staying at during my NYFA program doesn't have a laundry room for their guests. The place itself looks pretty clean. The staff are super nice and the lady was very helpful explaining to me how to work the washers and dryers. And hey, $2.25 for a double load and $1 (or less, depending on the time - 25c for 7 mins, 50c for 14 mins and 75c for 21 mins) for the dryers - HELL YEAH, yes, please! Double load took 28 minutes, so did drying on medium heat. They also have a quarter dispenser so you don't have to carry them around with you. I'd suggest, that you go outside and have a bite to eat in one of the place nearby or get Starbucks (there's one on Broadway and 103rd; and another one on Broadway and 111th) or something because it's steaming inside and the place is kinda small and on a busy day as it was when I arrived today it's definitely not funny. The only "negative" thing I noticed is that my clothes look like they're a TINY little bit bleached even though I didn't use any bleach. But it's only one sweater and a tank top and it could be light or I could remember it wrong (I really don't know what they looked like before). Still doesn't change my overall rating, though and I'll be coming back here for the rest of my stay. read more

Checked this place out because of the good reviews here. It was clean and not too busy. $3.50 to wash a giant load of laundry and $1.00 to dry. The machines are nice, it's small but it gets the job done! read more

Best laundromat experience I've ever had. Clothes came back spotless, neatly folded, and without any shrinkage or loss of inventory. The associate could not have been nicer -- he was prompt on both ends (pickup and delivery), incredibly helpful (suggesting the slow-dry method to preserve the garments' dimensions), and so honest he refused a second tip. I can't say enough nice things about 965 Laundromat or its staff. I'll be giving them all my business from now on! read more

i mean its just a laundry. owners are good.machines are new. prices are low. they have a nice tv if you intend to sit inside. you can buy washing products from them. read more

I live about 6 blocks away from this place (with several other laundromats between my home and their location) and I always go out of my way to go here. Doing my laundry myself is easy, efficient and not too expensive, plus you can buy detergent there or bring your own supplies. Wash and fold service is also fantastic, I had my clothes within 12 hours of drop off. As someone mentioned in another comment, it's best to go earlier in the morning because they do get a bit busy as the day goes on. read more

Really well run establishment. Always deliver when they say they will and they even once found my wifes ID and came in the middle of the night to give it back! Amazing. read more

Really bad place !! I drop off my clothes and they washed them too warm.. all my clothes are smaller or broken (or both) . I am so angry at them. Will never go back. read more