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965 Laundromat

4.0 (40 reviews)
InexpensiveLaundromat
Closed 7:00 am - 11:00 pm
Updated over 3 months ago

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rude woman
Kamilla K.

Honestly, it breaks my heart to give this place 3 out of 5 stars, because I do like it very very much. Their machines are the best and look brand spanking new, but there is one lady who needs to learn some etiquette. Both myself and very nice gentleman asked her nicely if she could empty 4 dryers that stopped so other people can load their clothes - all dryers had laundromat stickers, so we new that it was wash and fold and staff should be taking care of it. She dismissed the gentleman by waiving her hand at him and yelled at me. Very bad and hostile experience. I've also asked if AC could be turned on as it was 85 degrees outside and much hotter inside, she proceeded to yell at me and saying the AC is broken. I would recommend going there, but stay away from the staff as they couldn't be bothered.

telenovelas for entertainment
Amanda K.

CASH ONLY to be exchanged for coins! It's my first time doing laundry at a laundry mat so i forgot to bring cash. It was pretty crowded and i got the last open washer, but the owner lady was nice enough to lend me $5 in quarters and let me run home to get cash after so i wouldn't lose my spot! Laundry space is small but clean. - A tiny/small wash is $2.50 - Medium $3.75 - Large $4.75 - Jumbo $6.75 Drying is 25 cents for every 6 minutes. They also have a laundry service too that you can pay for and pickup later on, but you run the risk of letting them handle your clothes however. The owner is nice though and there seems to be lots of regulars :)

Andrea W.

This is the first laundromat I've ever been to in my life. It was good, lots of machines and sizes of machines at different prices. I used a small washer for $2.50, and it takes 27 minutes for it to wash. I'm not sure how powerful the washer was because some of the clothes (mainly socks) that I got weren't super wet when I got it. Not sure whether machine's weak or I have too many clothes. There's free wifi at the place though I don't know how fast it is because I didn't use it, and there's some counterspace for folding clothes and a few chairs if you want to sit and wait. I didn't use the dryers so I don't know how they work, but seems like a pretty standard place if you ask me. There's a coin dispenser so you don't have to collect coins.

Andrew M.

I moved to this area around a year ago and two weeks in it was time to find a good laundromat nearby. I figured I would try the one on Broadway that my roommate had told me about. However, when I got there I was immediately turned off by the guy at the counter so I took to Yelp and found this place. Since then it has been my go-to. I've never had a bad experience at 965 and it's always super clean and never too crowded, at least in my experience. The dryers are super efficient. I'd rather go out of my way to come here than go to some of the laundromats that are closer to my apartment.

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4 months ago

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6 months ago

Lovely laundromat! Staff is super kind and helpful and everything was so clean and easy to use!

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6 years ago

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3 years ago

Love it clothes are always clean and friendly service! Will be returning and recommend!

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7 years ago

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4 years ago

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7 years ago

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9 years ago

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9 years ago

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9 years ago

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4 years ago

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11 years ago

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8 years ago

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9 years ago

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10 years ago

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11 years ago

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7 years ago

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7 years ago

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8 years ago

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8 years ago

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9 years ago

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11 years ago

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8 years ago

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9 years ago

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7 years ago

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10 years ago

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7 years ago

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9 years ago

Excellent service. Great value. Nice people. Never been less than pleased with any dealings done with this laundromat

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10 years ago

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11 years ago

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9 years ago

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Review Highlights - 965 Laundromat

Wash and fold service is also fantastic, I had my clothes within 12 hours of drop off.

Mentioned in 4 reviews

Read more highlights

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Capri Laundry Room

Capri Laundry Room

(127 reviews)

Upper East Side

I was quite skeptical of using a wash and fold service, having always done my own laundry but I…read morecould not be happier with Capri! The process was so seamless; from calling to schedule pick up, to paying for the order, everything was so smooth and convenient. All my clothes and sheets were folded neatly in a plastic bag, ready to just be tucked away. The staff is also extremely friendly and accommodating. I forgot to mention that I needed detergent for sensitive skin, and even though they finished washing my laundry already, they insisted on doing it again. Definitely a local business I will continue to support!

Read the most recent reviews here and on Google because you'll see a VERY common pattern. These…read morepeople are a nightmare to work with. Avoid this place at all costs! As other reviews have mentioned, this laundry service constantly adds new rules without informing customers. When I first signed up, I was told it was simple: pay the monthly fee, put my clothes in the bag, and text them for pickup. Over time, they kept introducing new restrictions without prior notice, making the process increasingly frustrating. If they had been upfront about their policies, I would have respected them--but instead, I was repeatedly spoken to rudely whenever I requested service. It got to the point where I genuinely dreaded asking for laundry pickup because I knew that I would be spoken to disrespectfully. The customer service here is shockingly bad. I could go on about the many issues, but here are just a few examples: - They initially told me they would air dry any clothes I placed in a separate bag. Then, out of nowhere, they claimed they never offered air drying. - I was suddenly informed that I couldn't drop off my clothes after 11 AM--something I was never told when I signed up. - I included a small blanket in my laundry, only to be charged an extra $10 without any prior confirmation, simply because it was a "different texture." And the worst part is that their tone over text is consistently rude and unprofessional. Whoever manages customer communications needs serious training in basic customer service. There are plenty of better laundry services out there. Save your money and go elsewhere! I'm so relieved that I finally decided to cancel my subscription and go somewhere else; don't make the same mistake I did.

FreshSpin - FreshSpin

FreshSpin

(18 reviews)

$

Morris Heights

I have been using freshspin for the last two and half years. Prior to the change in management, I…read moreloved being serviced by them. Once the change in management happened, the customer service has gone down. Though it is a low cost option, it doesn't need to treat its customers in the way they do. When there is issues with the laundry or payment, the store refuses to call they have the driver call with half the information. If you are bold enough to take the customers' money, you should be equally as bold to call the customer if their an issue. This is not how you do business. Especially one who has stood by the business through their transition. The worse if it is the person they have answering the phones doesn't even know how to explain the situation either. They don't do payments and it is someone else who does it. Its very frustrating when the service you are paying your money to complete a task doesn't know how to communicate to their clients. That is bad business practice.

I've been loyal to this company for years, but their service has really declined over the past 6…read moremonths. They provide a 1.5-hour window for pickup and delivery but are consistently 2 to 3 hours late, making it impossible to plan around, especially if you need to go to work. They often call 10 minutes before arriving telling you they are at your door--if they have the correct address at all--which means you have to wait outside. Even if you're forced to take a work-from-home day because of their delays, the first few hours are still highly disruptive. On top of that, they have lost my laundry before and now rarely answer calls or texts. I used to love the convenience of this service, but unfortunately, I won't be using them again. Don't just read the reviews from before, that was when the service was good :(

Feis Laundry & Cleaners - hours! (as of Aug 29). where can we do our laundry past 6pm?

Feis Laundry & Cleaners

(14 reviews)

$$

Upper East Side

Unfortunately, I'm saying "so long" to Fei's…read more I decided a while back to walk the extra distance to this laundromat because of so many other lousy self-service laundromats on the UES. This one was always clean, attendents were nice, and it was no fuss. Be aware, however, that customer loyalty means very little in the finer points. For example: If you wash at home and want to dry what you've washed they won't allow you this courtesy at their facility. This seems to be a fetish for a number of laundromats on the UES, especially if they are small: it upsets the flow of laundry in, laundry out. I don't think the owner ever shows up there so this is not negotiable. Understandable maybe, given that they must also fit in their drop off service loads. What's harder to understand is the minimum card charge on dry cleaning, especially when you drop off one item, and they don't tell you there is a minimum. Yes, there is a little sharpie-drawn notice off to the side, but it would be nice if the attendent would mention this at the drop-off. Not the attendent's fault, as they work very hard all day long. But this is an owner policy and decision. And after they are compelled to overcharge, they STILL decide to charge an extra 30 cents for the charge. At least the humor is free. And so, as the owner of my clothes, I too, have changed my policy, and made the decision to find another laundromat.

Quick turnaround and fast, friendly service. I've dropped off some clothes a few times now and…read morethey've always come back clean and nicely folded. Their rates are really reasonable too. If it's not too far from you, I'd recommend them 100%

965 Laundromat - laundromat - Updated May 2026

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