I don't even know where to begin! After I signed the contract with 93energy to install solar panels and upgrade my electrical service to 200 amps, it took a staggering 8 months for the system to be fully operational.
During installation, they installed a Span Panel, but tried to charge me extra to complete the 200-amp hookup--even though I had it in writing that the upgrade was part of the contract. I had to show them their own emails to avoid the extra cost.
When they finally finished and the system was running, I discovered they overcharged me by $800 through the finance company. They promised a refund, but the check that arrived was $200 short.
One of the main reasons I chose this company was for their unique tax incentives, but when tax time came around, they outsourced the paperwork to an outside company without giving any guidance on how to use it. I had to hire a tax consultant just to figure it out.
Since the system has been running, it has never produced as much energy as promised. After I asked why, it took them two months to respond, saying "electrical noise" was to blame, but they offered no solution or fix.
Then, a year after installation, a tornado damaged my roof. Before signing the contract, I specifically asked how much it would cost to take down and reinstall the panels for a roof replacement, and they quoted around $2,000. Now that I actually need the work done, they've nearly doubled that estimate, citing increased labor costs. Fortunately, insurance will cover most of it, but it took them weeks to respond, and the earliest they can start is over a month away.
To be clear, everyone I've spoken to at the company has been very nice, but the business as a whole is disorganized and unprofessional. They've made multiple mistakes throughout the entire process--mistakes that would have cost me a lot of money if I hadn't been keeping a close eye on everything.
In summary, everything I was promised by 93energy has fallen short. I'm sure they do well for some customers in perfect conditions, but my experience has been the opposite. It seems like their business model is to sell you the dream, but once the contract is signed, you're on your own. read more