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    Services - 911 PCM

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    Ask the Community - 911 PCM

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    Guardian Protection

    Guardian Protection

    (116 reviews)

    Downtown

    I feel like my story is the same as many others. I signed up in 2013 and was OK with signing a 5…read moreyear contract in return for free equipment and install. However, the warranty on that equipment doesn't last long and then they want more money to fix anything that breaks. Then, as soon as that 5 years was up, they jack up your rate with no notice. I called in back then to ask if there was any way tog et the old rate back and they agreed to lower it. The lady was super smooth - told me I just had sign some paperwork for the discount and here it was another 5 year contract. Unlike some others I see on here, I did actually notice and told her I was not interested to sign a contract - that I was just go with a cheaper company. She then heavily implied that this was just a formality and she just needed the paperwork for her files to get the discount through. It was COVID and I was tired and dumb and believed her. Now of course my 10 year old equipment is completely non-functional and we no longer even need the system in our new place and we are getting charged a fee to cancel. Any company that relies on early termination fees to keep their customers STAY AWAY. Go with Simplisafe. You'd honestly be better off putting the equipment on credit than taking free equipment from these people.

    Do NOT use this company. Their equipment is the same as every other company, simple stick up and…read moresetup, but they REQUIRE a tech to come out and "Install" everything, of course theres a fee for this. They also cost $600/year, Which is $400 more than something like Ring. Then, if you decide to cancel, they charge you $35/month times the remainder of your contract. They want $1500 just to cancel. Absolutely disgusting, Predatory even. I cannot wait to cancel in 4 years......... Yes the whole thing is legal. But its gross.

    911 PCM - itservices - Updated May 2026

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