Excellent customer service! From the top all the way to the bottom. Super responsive, fairly…read morepriced, and locally owned

would not recommend them at all . They installed a bunch of stuff didn't even need . charged 3…read morehours didnt even work for 3 hours . Left my dryer out on my porch didn't put back where it should have been put . Asked to have washer hook up when made appointment but guy said he didn't have time and left . Then when I called and explained what was not done was told to find someone else to do job .

The plumber was domineering and outright rude, and his gestures were threatening. He did not…read morerespect the boundaries I was attempting to establish when I tried to de-escalate his aggression toward me. His company, whom I did not talk to about his inappropriate behaviors, added a message to my record stating not to do business with me again. I discovered this message when I called to have the plumber's work evaluated due to possible issues I was having regarding his work. The Office Manager stated although she and the others in the office did not work for Trudell when this occurred, I would have to discuss this further with the owners since they already had a conversation with me and made the determination not to do business with me. I responded that I had not talked with the owners and that the phone number she stated was in error. It became apparent the plumber had misrepresented me to the owners, and the owners did not care to investigate what had occurred. I waited a few days to see if the owners would contact me, but since they did not, I decided to review this company with a red flag warning with a comment "Very Poor Customer Service."

We needed a new toilet install and some floor work done underneath it due to some rotting wood…read more They sent out someone to inspect the work site, who then said Swailes would contact us with an estimate. Never heard from them, not one call. Do not do business with these people! We found a different business to do the work, which was excellent! Avoid Swailes!

They came out right away and repaired my water system. Very kind and polite. We live out aways…read moreand it is not always easy to find help. As soon as I can afford it I need a repair on my toilet flushing mechanism. I need to9 pour water in the tank so it will flush.

They were great! I trusted them, they were fast and competent, there is no telephone tree when you…read morecall.

My Train furnace quit running for me. I called Duquaine and they were here in a few hours. I live…read more30 miles away. The nice man said it needed some type of fuse and he didn't have one on his truck (?) and that the furnace needed a new burner and a complete examination after just 10 yrs service before putting it back in service at a cost of $$$. He suggested replacing the whole furnace ($$$$$). I must admit he was probably right, replacing only if the heat exchanger was badly rusted. They charged me for 3 hr labor ($80/hr) , including travel time. He was here about 30 minutes. I went on the internet, found the parts and fixed it myself ($). gave them 4 stars instead of 5 because they charged skilled labor rate for travel time. They are nice people.

What started as a drying well has turned out to be a fortuitous relationship with J-Goods and their…read morevery knowledgeable staff. At the urging of our well expert, we started watching for leaks and drips that might be adversely affecting our well's supply. Sure enough, the ancient front spigot was losing a fair bit of water daily (in the dry conditions, it was hard to notice until we got a pail under the spigot). One call is all that it took for Dan to make his way over to look into the problem. I had hoped it was just a matter of a gasket, but the age of the spigot put the easy fix out of reach. Dan assessed all of the spigots and recommended shut-off vales for all of them, which brought me great relief. Now we are in control of the water situation and will (hopefully!) eliminate future surprises. Based on our discussion, I felt very well-informed to make the decision and I'm super pleased with his work. While he was in the basement with us, he mentioned the fact that we're still using fuel oil. While not ideal, we simply hadn't started moving that project ahead. Yet. Insert Dan, who talked to Andy, and just two days later Andy was here to similarly educate us on a propane conversion. Talk about full service! Just one phone call and I'm crossing things off my list of house projects; badda-bing! Suddenly the weight is off my shoulders, our list of house ToDos seems so much more manageable and I feel like we are in good hands. Thank you to the J-Goods team for making us newcomers feel like VIPs!

The price was way overpriced. They schedule based on previous customers and then if your first or…read morelast you get to pay mileage. I like Beauchamps.

I had to write a review because I had not intended to go with Swick for my heating needs. I had…read moreseen the bad reviews and been told they were expensive. I wanted to go with a smaller local company but called Swick to get a comparison bid. Both sales guys were knowledgeable and extremely nice and sent me bids in a timely manner. Both systems were expensive, more than I wanted to pay since I had a newer furnace, it just wasn't big enough. I called the smaller company to come back out to give me more ideas and a general idea of pricing on them which they did. I finally decided what direction I wanted to go so e-mailed and left a vm for the smaller company of what I was thinking and I would like new bids. No response. Did it again, no response. While waiting, Swick called to see if I needed anything more from them. I told them what I was thinking and Norm came back out and several days later sent me bids. The bids were right in the ballpark of what the other company had mentioned so I reluctantly hired Swick. The process of having my room heater installed upstairs and gas fireplace insert in the family room could not have gone smoother. I have only good things to say about Swick. The room heater had not arrived by the appt date so my work was done in 2 appts vs one which was fine with me. I wanted the gas fireplace asap so I could use it. The installers were very friendly, professional and yet a sense of humor. When done they cleaned everything up completely and gave me a tutorial. The room heater was the same experience. Different installers but once again extremely nice, professional AND they put up with 2 dogs in their way as they worked without looking at all irritated. Everything once again was spotless when they left. I am totally impressed with Swick!

$1500 to descale my boiler and they left my zone controller in test mode and my heat was on full…read moreblast for a whole weekend that I was out of town. Apparently they have been bought out by a national chain, their prices have gone up from what was already high, and their customer service is all AI. The technician was also very heavy on the upsell. He tried to sell me a furnace even though the one I have is about 5 years old and works fine.

I've seen reviews elsewhere that said it's very difficult to get an estimate for jobs, that weeks…read morewould go by with nothing. I thought it couldn't really be that bad. Well, it is. We had a guy come out in September, very friendly, said he'd have the estimate in a couple of days. Ten days later--nothing. I contacted them and was promised an estimate in one or two days. Nothing. This has gone on for two months. I email every week, I get apologies, I get promises, and then I get nothing. Hell of a business model.

From the owner: At Prime, we're more than heating and cooling experts — we're your full-service mechanical team…read more From plumbing and custom fabrication to sheet metal work, we serve residential, commercial, and industrial clients with precision and pride. Whether it's your home's HVAC system or your facility’s piping and metalwork, you can count on Prime for quality, reliability, and expert craftsmanship. Call us today — and see what Prime can do for you.