Can I please get a zero star button?!!! Because that is what I would give. My husband and I had the absolute worst experience. We contacted 8TM to get an appraisal for our Van that was wrecked for our insurance company. At first they were attentive and fast but once I gave them all our info and signed the contract I couldn't reach them. I tried for weeks with no answer. Finally my husband called blocked and they answered and said it would be done by the end of the week. Well the end of the week past and so did several other weeks. We called and emailed a lot and never got a response. Finally I begged and pleaded for them to answer and they did, just to let me know they could not take our case and had done nothing. Thankfully we hired a different company and they were able to get us way more money and did everything within 6 days. 8TM is a joke and not helpful. They caused us so much stress during an already stressful time. Please run and find another appraiser if you reading this. read more