I had a horrible shifting issue on my Cummins diesel truck and I took it to Rapids Transmission and…read morethey diagnosed it and repaired it and now my truck shifts better than ever. Definitely very satisfied. They even waved the diagnostic fee because I had them repair what they found. They showed me the bad parts , offered me multiple part options and multiple payment options and keep me updated every step of the way. Definitely 5 star review. Highly recommend this shop to everyone. Thank you so much Rapids Transmission!

From the owner: Family owned auto repair shop specializing in transmission rebuilds, engine repair, and general…read moreautomotive repair.

I've been going to Grays for years and ALWAYS have had amazing service, they don't try to screw you…read moreover and are super honest with you about your vehicle unlike other places do, they treat you like family and the services requested are always top notch ! I will ALWAYS go to Grays for my repairs.

This all started back in September of 2021. My car overheated as I was pulling into work, so I took…read moreit to the closest mechanic, Gray's Service, to avoid causing further damage. They quoted me around $1,200 to replace the water pump, and I agreed. While the work was being done, they called and said that since the timing chain was already off, they recommended replacing it as well--for an additional $1,200. I did not have that kind of money. I was upset and called my dad, who went to the shop himself and told them to put the timing chain back as it was. When the job was finished, I was told my bill was $2,000, which was not what I had been quoted. I had to walk back to work to get the Post-it note where I had written down the original quote. After that, they honored the $1,200 price. Fast forward to December 2025, and my car began losing coolant rapidly. I took it to my regular mechanic, who confirmed that the issue was again the water pump. He suggested I call Gray's Service to see if the repair was under warranty. When I called, I was told they would need to inspect it, and if it was the water pump, it would be covered under warranty. I specifically asked when the water pump had been installed, and I was told September 2021. I was scheduled to bring the car in the next day. They confirmed it was the water pump--but then told me it was not covered under warranty because it had been four years. On top of that, they strongly pushed replacing the timing chain and quoted me $4,700 total. This directly contradicted what I had been told on the phone the day before. I declined the work. My mechanic quoted me $3,000 and advised me not to deal with Gray's Service again. I went in one last time hoping they would do the right thing based on what I had been told--but the outcome was exactly what I expected. My advice: go anywhere else. This is a horrible way to run a business. I gave them a first chance, I gave them a second chance, and I would never give them a third. Extremely disappointed.

Overcharged. Left things broken that were supposed to be fixed. Nothing like when their father…read moreowned tbe place. No longer trustworthy.

March 14, 2023. I took my SUV here for service. The front tires were making a noise at it moved…read morealong. They told me it could be a wheel bearing. After a half hour, I was told that I needed upper and lower ball joints and four new tires and an alignment. I needed the service done as we were driving to Florida 3 days later. The bill was a staggering $2k. We made it to Florida and back only to have the same noise return. I took it in and they told me it sounded like a wheel bearing. The original paperwork said check wheel bearings. I was given an estimate for another $270 to fix. I spoke with the manager, who said he could give the wheel bearing at cost, but I said it should be free as they missed the issue the first time and that $2k worth of service should have covered it. He said no. I'm not giving my money to someone who doesn't fix the problem the first time.

Great service, reasonable rates - able to fit my car into their schedule and get me back on the…read moreroad quickly. What's not to love about all that? Denny and Troy - when my car needs your help, I'll be back!

From the owner: dennys repair 54494read more

Always prompt and tells you what to expect and how much it will be! owners are super nice and got…read moregreat back you when you have any question.

Me experience at Ron's auto was excellent. We were in a bind and needed my daughter's AC looked at…read moreright away before she left town. Chris was able to help us and squeak us in the very same day. He did a great job, had it up in running in no time. Every time we go to Ron's Auto the service is exceptional and timely and at a fair price. We will use their service again for sure.

Peggy saved the day on what started as a stressful morning. I've only had good experiences at this…read morelocation. The service has been fast, friendly & trustworthy. I honestly wouldn't take my car to anywhere else here in Wis Rapids.

Had my Brakes in for front brake service and had to bring back due to burning smell. They did…read moreadditional work but, still smells. Going to have to return yet again for a third time as something wasn't done correctly.

Wouldn't take my vehicles anywhere else. Highly recommended! Quality work with an honest price.read more

Been going to Austin's for years. Honest straightforward mechanic. Won't do anything that's no…read moreactually needed. Always gets me in quickly when needed. Fairly priced.

had my car in at austins did very good job at great priceread more

My transmission went out on my Volkswagen and Mr. Havel responded right away he works with you and…read moreis a trusty reliable guy. He does good work!