Great costumer service, the girls are very kind and patient. I always use the computer there…read morebecause of the fast internet. Siempre tienen los cambios más altos y el dinero llega rápido.

Andy varela is the best travel agent around my family has been using him for years thank you Andyread more

Wedding 9/28/13 Andy Jr from Varela Travel Agency was able…read moreto help us with all of our honeymoon requests. He worked on getting us the best prices for our flights and our cruise and helped find a quality hotel in Barcelona that was close to an area where we were looking to visit. He gave us multiple options for our trip and was very helpful. Our honeymoon was fantastic!!!!!. We will be contacting Andy for all of our future travel needs.

If I could give this company 0 stars, I would! I am usually not one to voice my opinion on such…read morepublic forums, but LinSin Travel not only knowingly scammed my family but also failed address any of their actions when I called to complain. We booked a Norweigen cruise through them and they did not offer us any of the deals that Norweigen is offering. When I called to inquire why I was not offered any of the Noweigen cruise line deals for unlimited berverages, shore excursion credits, or speciality dining credits etc, the person that answered just responded 'I don't know what you're talking about?' When I clarified that Norwegian offers deals as part of cruise bookings and that she did not offer me any, she responded 'so?' Her rudeness is beyond words. I could have booked the cruise myself on the Norwegian website and gotten a better deal. The person I spoke with at Lin Sin took no actions to address my concerns and hung up on me. I deserve a full refund for the cruise.

I have been working with STS and they are wonderful! They helped me to organize two great trips to…read moreIreland. Their drivers are top notch and everything about our tour was amazing. Katie at STS is very helpful and put together a great trip for my groups! I highly recommend

My family and I went on a week long trip in Ireland and used STS for everything. The service was…read moreoutstanding from start to finish. Their level of knowledge, passion and ability to customize the trip made it the best vacation I have ever been on. The attractions, hotels and recommendations provided could not have been more spot on. Our Tour Guide, a gentleman by the name of Brian Kennedy was hands down the best tour guide you can ask for. His knowledge, enthusiasm and overall desire to make the trip as memorable as possible really made the trip to Ireland the best trip I have ever been on. I would absolutely recommend using Specialized Travel Services when booking a trip to Ireland.

we had an emergency, wife mother was in hospital and our baby did not have passport and my wife…read morewanted to fly out by sunday. We went there on prior thursday and lady promised we would have passport back before sunday and she kept her word. I met the owner personally in wiilliamsburg on saturday night and got my daughters passport and now my wife made it to mexico on sunday. I vouch for these people. 646-683-4036. Their word is trust and honor.

This place is clutch. ..the government told me not to go thru a third party they will rob…read moreyou...never trust the government. Passport in 5 days in your hands.Great Service!!!! On my way to Jamaica!

The travel agency could start to be more honest and forthcoming about flight cancellations. My…read moremother and I were traveling to Sicily which required a connecting flight from Rome to Catania. A day before the flight I logged on ITA airways to check in. That is when I learned that our flight from Rome to Catania was cancelled. I contacted Smile travel and was told not to worry. They told me to call the following morning and they will check the status of the flight. I called, they were busy and told me that they would call back. They did not call me back. I gave them 30 minutes and called them again and was deliberately lied to. They promised me that they checked the status of the connecting flight and that everything was fine/ nothing changed and we were good to go. When we got to the airport and waited online to check in the airline rep told us that the connecting flight was cancelled. We were directed to go to ticketing and get a new flight. My mom is an octogenarian and cannot wait on lengthy lines for a extensive period of time. We had to wait online the check in line a second time. All because Smile Travel decided to be deceitful, lazy and unprofessional! Awful!

SCAM!!! BUYER BEWARE!!! DO NOT SHOP HERE!!! I had a bad experience with Smile Travel, so I…read morecaution others to be careful. My parents booked a cruise through them for $2652, but unfortunately, my mother was hospitalized and could not travel. When we contacted the travel agent, Victoria, she informed us that they could only refund the taxes, and that the cruise company would need to process the refund. We reached out to MSC Cruises, who confirmed that they could not refund the money since the booking was made through a travel agency, but exceptions could be made if we provided discharge papers and a letter from the surgeon. However, despite months of calling and emailing, we haven't received any solution. The travel agent tried to help by contacting MSC, but even after waiting on hold for 3 hours and sending emails, we didn't receive any response. When I spoke to the owner/manager, LUISA, she became angry and unprofessional, yelling at me and refusing to take responsibility. She even suggested that we should have taken trip insurance. As a customer, I feel disrespected and frustrated by the lack of professionalism and compassion. I hope others are more careful when booking travel with Smile Travel.I had a bad experience with Smile Travel, so I caution others to be careful.

I had such a great experience coming into azteca express they were so helpful and informative. They…read moretook there time and had patience. They are a great part of the Latino community

The owner Jenny is only interested in money. She over charges on everything including invitation…read moreletters taxes and notary service. She isn't even a real notary public.