Great costumer service, the girls are very kind and patient. I always use the computer there…read morebecause of the fast internet. Siempre tienen los cambios más altos y el dinero llega rápido.

DO NOT USE THESE GUYS!! THEY ARE A RIPOFF!! they charged my friend $500 to expedite her china…read morevisa. After two weeks of the initial process they called her for an additional $100 to "further expedite" the process. In the meantime the visa had already arrived two days before they called her. It was dated on the visa itself. The visa process fee is $135 plus $30 if you want to expedite it. My friend ripped off out of $435. 千萬別找這群人！ ！他們就是一群騙子，​​極不誠實，毫無誠信可言！ ！他們向我朋友索要了500美元，聲稱能幫她加急辦理中國簽證。在初次辦理兩週後，他們又打電話給我朋友，要求再支付100美元，美其名曰要「進一步加急」辦理。然而實際上，早在他們打這通電話的兩天前，簽證就已經寄到了----簽證上印著的簽發日期清清楚楚地證明了這一點。 官方規定的簽證辦理費用僅135美元；即使需要加急辦理，也只需額外支付30美元。我朋友就這樣白白被坑走了435美元。 話已至此，好自為之！

护照照片不好. They took…read moreterrible passport photos that won't pass muster and would be rejected by the US government for a US passport. After two tries, they couldn't get it correct. One set of photos had intense red eye and the others were very shadowy. They're using outdated equipment that doesn't even have red-eye reduction as an option. Then they refused to give me a full refund. They claimed my eyes were naturally red, as if I'm some kind of demon! Funniest, dumbest reason not to give a full refund ever. What slimeballs!

Andy varela is the best travel agent around my family has been using him for years thank you Andyread more

Wedding 9/28/13 Andy Jr from Varela Travel Agency was able…read moreto help us with all of our honeymoon requests. He worked on getting us the best prices for our flights and our cruise and helped find a quality hotel in Barcelona that was close to an area where we were looking to visit. He gave us multiple options for our trip and was very helpful. Our honeymoon was fantastic!!!!!. We will be contacting Andy for all of our future travel needs.

If I could give this company 0 stars, I would! I am usually not one to voice my opinion on such…read morepublic forums, but LinSin Travel not only knowingly scammed my family but also failed address any of their actions when I called to complain. We booked a Norweigen cruise through them and they did not offer us any of the deals that Norweigen is offering. When I called to inquire why I was not offered any of the Noweigen cruise line deals for unlimited berverages, shore excursion credits, or speciality dining credits etc, the person that answered just responded 'I don't know what you're talking about?' When I clarified that Norwegian offers deals as part of cruise bookings and that she did not offer me any, she responded 'so?' Her rudeness is beyond words. I could have booked the cruise myself on the Norwegian website and gotten a better deal. The person I spoke with at Lin Sin took no actions to address my concerns and hung up on me. I deserve a full refund for the cruise.

we had an emergency, wife mother was in hospital and our baby did not have passport and my wife…read morewanted to fly out by sunday. We went there on prior thursday and lady promised we would have passport back before sunday and she kept her word. I met the owner personally in wiilliamsburg on saturday night and got my daughters passport and now my wife made it to mexico on sunday. I vouch for these people. 646-683-4036. Their word is trust and honor.

This place is clutch. ..the government told me not to go thru a third party they will rob…read moreyou...never trust the government. Passport in 5 days in your hands.Great Service!!!! On my way to Jamaica!

The travel agency could start to be more honest and forthcoming about flight cancellations. My…read moremother and I were traveling to Sicily which required a connecting flight from Rome to Catania. A day before the flight I logged on ITA airways to check in. That is when I learned that our flight from Rome to Catania was cancelled. I contacted Smile travel and was told not to worry. They told me to call the following morning and they will check the status of the flight. I called, they were busy and told me that they would call back. They did not call me back. I gave them 30 minutes and called them again and was deliberately lied to. They promised me that they checked the status of the connecting flight and that everything was fine/ nothing changed and we were good to go. When we got to the airport and waited online to check in the airline rep told us that the connecting flight was cancelled. We were directed to go to ticketing and get a new flight. My mom is an octogenarian and cannot wait on lengthy lines for a extensive period of time. We had to wait online the check in line a second time. All because Smile Travel decided to be deceitful, lazy and unprofessional! Awful!

SCAM!!! BUYER BEWARE!!! DO NOT SHOP HERE!!! I had a bad experience with Smile Travel, so I…read morecaution others to be careful. My parents booked a cruise through them for $2652, but unfortunately, my mother was hospitalized and could not travel. When we contacted the travel agent, Victoria, she informed us that they could only refund the taxes, and that the cruise company would need to process the refund. We reached out to MSC Cruises, who confirmed that they could not refund the money since the booking was made through a travel agency, but exceptions could be made if we provided discharge papers and a letter from the surgeon. However, despite months of calling and emailing, we haven't received any solution. The travel agent tried to help by contacting MSC, but even after waiting on hold for 3 hours and sending emails, we didn't receive any response. When I spoke to the owner/manager, LUISA, she became angry and unprofessional, yelling at me and refusing to take responsibility. She even suggested that we should have taken trip insurance. As a customer, I feel disrespected and frustrated by the lack of professionalism and compassion. I hope others are more careful when booking travel with Smile Travel.I had a bad experience with Smile Travel, so I caution others to be careful.

The owner Jenny is only interested in money. She over charges on everything including invitation…read moreletters taxes and notary service. She isn't even a real notary public.

I had such a great experience coming into azteca express they were so helpful and informative. They…read moretook there time and had patience. They are a great part of the Latino community