My partner and I purchased a large amount of flooring from LL Flooring at the end of September of…read more2021 to replace the flooring in our home. The order was over $7,000 and was based on measurements that one of LL's representatives did. The order was for a large amount of the copper barrel oak colored luxury vinyl plank. We used a different contractor for the installation, which took nearly a month to complete and he did not start immediately after we purchased the materials from LL Flooring. When our contractor started, he told us that we had far more materials than we needed and that the person who provided measurements must have measured incorrectly. This resulted in over unused 20 boxes of flooring and materials purchased for approximately $1,100. My partner contacted LL flooring about the surplus of material and was told that we would be able to return any flooring that was unused and made no mention about a return policy. We tried to return the 20 boxes of flooring in January and was told, for the very first time, that there was a 90 day return policy and that the most they could do was give us store credit. We were approximately one week beyond the 90 day return policy. When we got home, we checked our receipt and there was no mention of a 90 day return policy. I tried to contact LL Flooring via email to better explain our situation and was told that while LL Flooring COULD authorize a return after the 90 day policy, the most they would do for us is give us store credit. We were also told by a representative that the flooring itself was "basically bullet proof," and were then advised by our installation contractor that we should be careful moving any furniture on the new floors because of how easily they scratched. We conclude our experience with LL Flooring feeling very taken advantage of and lied to. We recommend you look elsewhere for flooring needs.

For our rental property we got the best deal on vinyl flooring from Mike Fine at LL in GJ. We were…read moreso pleased with their pricing and service we just ordered new cork flooring for our home. (Lumber Liquidators was only outlet in the region that stocks cork flooring). And, at a price below any internet retailers.

10 Stars! As a customer who is managing multiple remodels having Jerry & his team on MY TEAM has…read moremade a huge difference in MY Days! Each & every time I've called someone has answered the phone, heard my issue & taken care of the issue within 3 days without my involvement & affordably. Their ability and integrity is rare now days & I am so grateful to have found them. They have upgraded my electric gate & taken the time to make sure I understand the system, the new fencing they installed at a commercial property had challenges but without my involvement they solved them & updated me throughout the process regularly so that I knew what was happening the entire time. Again, the care & personal touches they provide are above the normal. In my opinion a company that provides high quality work, communicates with their customers, does so with affordable rates and eliminates the customers stress is very rare! I TRUST Taylor Fence Company to handle all my property fencing issues & know that with just a phone call they will assess it, fix it in a professional way & let me know when it completed.

Great communication when they are trying to get your business however after you agree to have them…read moredo it and they "put you on the schedule" that's when it all changes. Absolutely horrible communication from that point on. I was supposed to have my fence installed the 29th came home, no fence. I contacted Joe to ask what happened and the response I got was: "I do apologize for the delay. We have a few jobs taking longer than expected. We are off Monday and Tuesday of next week so I was thinking we can be there the week of the 10th? Let me know if this works, if not I will see what I can do"...remind you, this was sent the day AFTER the fence was to be installed. So now, to wait almost 2 more weeks, following an already 5 week wait. If I didn't need this fence installed ASAP, I would have went with another company (but others' current wait times are 2+ weeks). Definitely disappointed with the "Customer Service"... They could have at least offered a discount to compensate.

The reason for the 4 **** is primarily because the solar panel Co had solicited Agile to re-roof…read moremy house so that we can attach Solar Panels! They scheduled me for a look/estimate the week of July 10th and begin the job the week of It is now the week of the 25th and we have not seen nor herd a sound from the roofer. Ye I DID NOT WRITE THIS! PLEASE R P o

These guys are great. I had a major roof leak. They came over and gave me an estimate within an…read morehour and made arrangements to start work the next morning. Fixed by the end of the day. Thank you! Above and beyond customer satisfaction.

Mike did an incredible job refinishing the hardwood floors in our house and was very accomodating…read moreof our schedule. We refinished the original floors in our house, built in 1910. Mike was helpful and patient while we tested several stains to find the right color and paid a lot of attention to detail including creating matching boards to cover holes for old radiator pipes.

Mike came out and measured and we talked about the refinishing my kitchen and dinning room oak…read morefloors. He said he would send me the estimate in a couple days. After 3 days went by I contacted him and asked about the estimate. He said he sent it but I never received it. He would resend it. Still no estimate, call Mike, said he would try sending it again and to send my email to his so he made sure it was correct. Still no estimate. Called again, he needed to go to his truck to look my project up. He found it and we discussed that I needed the estimate before he could start the project. He said he would send it that night. Still no estimate, called again and asked if he was truly interested in the project, He said absolutely and he would make sure to send the estimate that day. Still no estimate. He would not just tell me he did not want the my project. He leads on but is not responsible enough to follow through. After just trying to get an estimate, I can not imagine how long it would take to do my floors. He is very unreliable and unprofessional.

We love the work Silverback did on our 800 sq ft covered patio, front patio, and double driveway…read more They are meticulous about their work, and often work extra time to ensure everything is to the owner's satisfaction. In this area, even summers can present weather challenges to get the work completed as expected. The owners are genuine, honest, fair and very hardworking. Their price, we feel, was comparable the amount of work required to complete our project to our satisfaction. Talk to them, let them know what you need and they will work very hard to deliver. We would definitely hire this team again.

Had an appointment scheduled for a week. Stayed home waiting for them to come. After 15 minutes…read morelate, I called them. They answered immediately. Said they were busy and couldn't make it and were out of range.... yet they answered when I called. (Why didn't they call me?) I would not do business with folks and companies run this way. I suggest you do not either. The only way you can teach people they can't screw with other people's time is by not dealing with them. Bad, bad service! Call other companies and not these folks!!!!!! About an hour after writing this, I got a call apologizing for not calling and letting me know they couldn't make it. I accepted their apology, but it still cost me a day of my time (the appt was to be at 11am). Said she didn't write down my phone number initially. I know stuff happens in life...just wish they would have been better organized to let me know sooner!!

Although there was some miscommunication, Craig went above and beyond to correct it and honor his…read moreword. We were trying to get our CO and knew we were under a time constraint and worked with us to not only match a competitor's price, but to get the job done. As a realtor, they will be first on my recommendations list - THANK YOU!

We had them spray foam insulate for us. There was some communication issues with the workers, but…read morewe managed to get through that. After we voiced concerns to the rep, he was going to come take a look at the job. He cancelled the first time due to snow which is understandable. 3 months later he finally came out to look at project, then took another 2 months to get updated invoice. Would not recommend this company, their work was below average and customer service was even worse.

Cameron is inexperience and Quoted $450 to release tension on a residential door at one of my Grand…read moreJunction Rentals so he could provide an quote to repair. He could not tell me if any of The $450 would apply to the repair. Told me it was a risky job and he could get hurt if he didn't do it right. I told him to leave and I called Monument Garage Door and their experienced Technician had the door fixed in about 20 minutes and cost $170 for the service call. Bottom Line: Kooler Garage Door is a Rip Off

Called for a garage door estimate in GJT. Company phone is long-distance - 1st red flag…read more Made specific date/time app't. Salesman showed up 2-hrs. early in casual dress - no uniform. Gave written estimate - pressure to make a selection on spot but DID NOT have any supporting brochures to help assist homeowner to differentiate between the #3 garage door choices given. Said he'd drop brochures off on his route but never did. Called/E-mailed for the product brochures. Replied, "Stop by our shop & pick them up yourself!" Called office & submitted verbal complaint on unprofessional service. Apathetical response by owner defending his employee. This company won't survive upcoming RE downturn & ultimate crash. Tout an expensive marketing campaign w/advertisement blitz; goofy name, vehicle logos & bill-boards, but don't deliver. NOT a local company as they promote. Think HQ'ed in Gunnison? Stay there & leave the Grand Valley. DO NOT bother calling. Call a true local Co. & select one of them. Hate to see the kind of work they actually do after having to wait 3-months for a garage door installation but want 50% payment up-front.

We had some manufacturing issues with our LVP floor that we had purchased with Carpetland a couple…read moreyears back. John, the owner, completely replaced the defective floor with no question or hoops to jump through and at no cost to us, including moving the furniture. We also purchased new carpet and we are very, very happy with all the flooring now. Installers of both the LVP and carpet were timely, efficient and very friendly. We highly recommend Carpetland and big thanks to John. Great customer service!

No compensation for scratching up every wall in every room y'all put carpet in! Ridiculous!! I…read morewouldn't recommend these clowns to my worst enemy. Trash work