Traveling to Portland, I needed emergency help with my glasses. Jason at Eyes on You was so…read moreskillful, kind, and generous with his time. I don't live here, but I will let all my friends and family who do live here that this is the place to go for eye checks, contacts, and glasses

I have been a patient here for two years. I have gotten the best results eye care I have ever…read morereceived(I've been wearing contacts since 4th grade). All that time I'd never had a doctor give me a manual eye check on top of my digital checks to really check my eye health. I am so thankful all the insight I've gained about my eyes by going here, she is truly a fantastic doctor!

Very thorough and personable staff. Dr. Snider spends a lot of time with me on every visit to make…read moresure all my questions are answered. Glasses and contacts are expensive, but I have found prices similar to other locations. Probably an insurance issue on my end!

Kind, considerate and professional attention is what you always get at Macadam Vision Clinic. The…read moreoffice staff is ultra-friendly and Dr Snyder is incredibly knowledgeable and detailed In her assessment.

I can't speak highly enough about how comfortable they made me feel here. From the front desk to…read morethe trainee doctor (second day!) to the doctor himself, it was as easy as it could be. Nothing was rushed, everyone took their time with me, talking through exactly what was going on. Their COVID safety was superb. They did a good job of helping me save money, too. My day job is training medical students and doctors, and as an expert in the field, I have to say that these people are top notch.

I am a medical professional who has advocated for this clinic to provide gender affirming care for…read morenearly two years now with no success. This clinic does not provide gender affirming care for patients. Here are some clinics in town that can offer gender affirming care: Blink Optical : exams start at $100 out of pocket Eyes on Broadway: exams start at $200 out of pocket South Waterfront Eyecare: exams start at $265 Hawthorne Vision Center does not list their exam prices on their website and will not respond to phone calls or emails (in my lived experience), so you may need to stop into the clinic and ask about pricing in person if you are interested in establishing care. But if you are a member of the LGBTQ+ community or an ally to the transgender community, I encourage you to go elsewhere. Blink and Eyes on Broadway are both owned by members of the LGBTQ+ community, so there's really no reason to patronize this clinic as an LGBTQ+ individual. Dr Uhlig and Nina, I wish you the best in learning gender affirming care practices for your clinic. Maybe one day you can treat gender diverse folks, but it is clearly beyond your capabilities as medical providers currently; a fact that is both sad and also entirely preventable. When you are ready, go ahead and reach out to the Marie Equi Center in PDX and (humbly) ask them how you can establish gender affirming care standards at Hawthorne Vision.

The doctor is wonderful, very professional and knowledgeable, and the office staff are very sweet,…read morelight-hearted and kind. Especially for a neighborhood place, you just about cannot do, or expect, any better care then this!! I say this as a person that has 3 plus years of ophthalmology experience, in a different clinic, in a different state. They're great!

Because I am a photographer and artist, I am hyper-conscientious about selecting the best of the…read morebest for my eye care. I researched the best opthalmologists in the area and chose Dr. Tong at the Northwest Portland office. I was not disappointed. She and her team not only pointed out things that other eye professionals had never mentioned, but they were happy to explain things in a very comprehensive manner, rather than the cursory explanations offered by some medical professionals. The office is more than an hour away, but that two-plus-hour round trip was more than worth it.

My mother needed fast action on eyeglasses. Our last provider couldn't see us for what was going to…read morebe 3 weeks. Milwaukie Family Eye Care answered phones fast, scheduled us fast, and saw us in days. And the appointment experience today was excellent. Front office, pre-exam (thanks Christina), exam (Thanks Dr. Chelsea), and frame choice (thanks Carrie) were all very positive experiences. The experience was efficient, professional, and most importantly, compassionate. All of this while my mother was in a wheelchair. I, myself, am out of date for vision by decades. I will surely make this my station if they will take me. Craig of Oak Grove.

I recently got new eye insurance through work and the insurance provided me with a list of their…read morecontracted places. I called another place and left a message, and after 3 days of not hearing back I decided to call Milwaukie Family Eye Care. This place called me back about 10 minutes later and they were able to get me set up with an appointment pretty quick, considering most places right now take a long time because of covid-19. The office is very clean and the staff is efficient. Dr Kang is professional but very personable. Overall I'm very happy I found this place, all thanks to the other place not calling me back.. Which they still haven't

Moda Insurance patients, be warned. While this clinic is listed as in-network with Moda, their…read morebilling practices can result in unexpected, out-of-network-level charges due to how they handle Moda's annual vision benefit limits. Moda allows vision providers to balance bill once you exceed your yearly vision benefit (typically $250, $400, or $600 depending on your plan). Some providers voluntarily honor in-network pricing even after that cap is reached--this provider does not. Instead, they charge full higher fees once your benefit is maxed out. Examples: * A standard glasses exam was billed at $250. * A contact lens exam was billed at $480--just for the exam. * For a single pair of glasses, I was billed $327 for the frames, $390 for the lenses, plus an additional $255 in uncovered upgrades--a total of $972 for one pair of glasses. A quick google search shows these exact frames have pricing from $115 to $150, this office outrageously overprices their frames. This means you can reach your plan maximum without even covering the cost of the exam, leaving everything else--exam overages, frames, lenses, contacts--billed at out-of-pocket, non-discounted rates. On top of this: * Their billing is incredibly error-prone. Of the five insurance claims submitted for my family, four were incorrect, primarily due to missing or incomplete charge details. * They over collected at the time of service and have not issued timely refunds. I am currently waiting on two separate refunds, one for services rendered four months ago, and another from three months ago--still unresolved. * They upsold glasses upgrades without clearly disclosing that these options are not covered by insurance, leading to more surprise charges. * And when you try to resolve issues, the billing office is condescending, dismissive, and unresponsive. In summary, this office appears to leverage technicalities in insurance policy to maximize patient costs and hence provider profits, while offering little transparency and poor customer service in return. If you rely on Moda Insurance--or just want transparent, respectful service--I recommend looking elsewhere.

Dr. Jenna McBride is a caring and dedicated eye doctor. She stays at the top of her profession and…read moreprovides the latest in technology and gives accurate eye diagnosis and thorough treatment options. She cares not just about your eyes but your entire well-being. If this is the doctor experience you expect, Dr. McBride is your eye doctor!

The customer service is top tier. I will definitely come back and highly recommend River City…read moreEyecare.

My family has been a client of this optometry for about 3 years. The experience has always been…read moregreat: eye exams were quick and informative, front desk employees were always helpful and attentive. However this year's annual visit was anything but. It may be due to the change of ownership (I believe it happened either late last year or this year), but my experience with the front desk employee (Sam) was not great. Per usual, the exam was quick, the new doctor was nice and informative, and the other front desk employee (male with glasses) was extremely attentive and helpful. The issue came about a few days after my exam when I decided to use my annual frame allowance for sunglasses (I've had LASIK correction for a few years now). I called the office, Sam answered and I explained what I wanted to do - I've been utilizing this allowance for years. Sam looked up my insurance and asked if it was for prescription glasses. I said, "no, non-prescription". She then quickly told me that I couldn't use my insurance allowance for that purpose. I asked if the insurance had changed in the last year because I've been doing this for years. She said no, it's always been like that and that there's nothing they could do. After letting her know to double check the clauses of the allowance, she checked and noticed that clients with lasik procedures are allowed to use their insurance for sunglasses. She didn't apologize for initially providing me with incorrect information, she just went on and asked what frames I wanted. I told her the model and she noted they don't carry those. I thought I had gotten the same brand from them the year before and said "but I got them last year from you". Quicker than lighting she had already pulled up my prior orders to correct me: no I had not ordered that brand with them! She seemed annoyed that I was even asking. She proceeded to tell me that if I wanted that brand I would have to go elsewhere and referred me to a competitor. She didn't give me options to go online and use a prescription to order them myself, or anything else. I asked for my prescriptions (mine and my husband's) and headed to their competitor. Blessing in disguise - the front desk employee at this new place was a delight, the optician helped us get the sunglasses we needed without much hassle and we proceeded to schedule our 2026 annual eye check with them. This experience may not be representative of the entire practice, but it shows you that customer retention is just about being nice and patient with your clients.

Came in to look at eyeglasses and was told I need an appointment just to look at them. Don't waste…read moreyour time.

Yes the Doctors and staff are top notch Professional,…read morecourteous, knowledgeable, and I have enjoyed great success with them working with me there . I fully believe that they care about every patient client they help.