Yadira was excellent! She's positive and cheerful and also acutely attuned to the needs of her…read moreclients. I was quite early to arrive for my appointment and decided to wait and relax while she finished with her client. The music was not the type I would enjoy during a spa treatment and I thought about what I would say if the music was the same during my session. Without asking Yadira knew exactly what to do and when I went in for my session she changed the music right away to something more relaxing and spa-like for her older client. That's exactly the kind of therapist I like working with- one who is attuned to her clients. Thank you!!! The facial was delightful and I will definitely be back. She spent a lot of time working as an esthetician in San Diego, is extremely professional and highly skilled. Hilo is lucky to have her.

Friendly owner. Fun staff. Queit relaxing environment. High quality products. Expect the best or…read morebest

We did the couples' 1-hour Lomilomi massage for our honeymoon. GREAT EXPERIENCE!…read more Suzanne and Shivani were excellent. We left feeling relaxed and rejuvenated with a lot of pressure and tension released.

If you're visiting the Big Island on vacation, save yourself the runaround -- book with one of the…read moremany wonderful spas that will reliably communicate with you and honor your appointment. This was unfortunately my second frustrating experience with Hale Ho'ōla. The first was in September 2022, when Suzanne left me hanging for three days before eventually telling me she couldn't accommodate a couples massage. I decided to give Hale Ho'ōla another chance this year. On September 1, I arranged a couples massage for September 15 to celebrate my wedding anniversary with my husband. Suzanne told me she had availability from 4-8pm, I selected 4pm, and provided my email address as requested. On the morning of our appointment, I realized I'd never received the confirmation email or any instructions, so at 9:54am I texted Suzanne to make sure we were still on for 4pm. She read my message but didn't respond. Around 2pm, as we were preparing for the 2+ hour drive from Kona, I followed up again. She read that message too, but again didn't respond. Suzanne finally called around 2:30pm, after we had already been driving for about 30 minutes. She explained that she'd been dealing with power outages over the previous few days, which I completely understand. However, she also admitted that she had forgotten to put our appointment on her schedule and couldn't see us until after 7pm. I asked whether the following day would work better for her. She said yes it would, but needed to confirm with her other therapist and would get back to me. She never did. I followed up again that evening, which she read without responding. It wasn't until around 4:30pm the following day that she finally texted to say she couldn't make it work. Mistakes and unexpected circumstances happen. What I find unacceptable is the repeated lack of communication. Had Suzanne responded to either of my messages, we never would have started a 2+ hour drive for an appointment that wasn't actually on her schedule. What makes this especially disappointing is that we had specifically planned this couples massage as part of our wedding anniversary celebration. Her lack of communication and organization threw a wrench into our plans and wasted precious vacation time that we can't get back. Instead of enjoying that time together, we spent it driving toward an appointment that didn't exist and then waiting around the following day to find out whether she could accommodate us. As a small business owner myself, I understand that running a business isn't easy. But communicating with customers and honoring confirmed arrangements -- or promptly taking responsibility when something goes wrong -- is basic professionalism.

I had a business trip on the big island & needed a facial. Zoey was the only one able to take me in…read morelast minute! She did a wonderful job, my skin feels so refreshed. I bought her amazing products that she used on me. I will definitely be back here again. Thank you!!

From the owner: Voted Best Of West Hawaii *Acne Specialist…read more *Result Driven | Inclusive | Tailored Skin Care

Exceptional in every way! if you can get in as a client, you will be treated beautifully from the…read moremoment you enter the tranquil, serene environment. World class treatments, local style.

Denise is a master at her craft! Extremely professional and gives the best skin advice. Her…read moreproducts for facials are top grade. I always enjoy my occasional pampering. She is always booked out months advance, so pre plan ahead. She's that good!

Vibes are very relaxing and the shop is super cute! I was about 10 minutes late because Google Maps…read moresent me to the back of HPM first lol. Mahina was understanding and very friendly. Her service was great! She did very well on my brows! I would like to come back, I just wish it wasn't going to cost me 70$ every time. I know, I know, it is a privilege to do this and everyone has a price! I'm not saying it's bad. On Oahu for a brow wax I'm paying anywhere from 15$-50$ max. I'm just having to adjust to the price hike here on B.I.. Let me whine a little bit ok haha.

After several attempts to find a great beauty salon for facials, pedicures, body wax, and…read morebrows/lashes, Brio Beauty is the best! The pedicure by Hi'i'lawe is a treat; she carefully soothes the feet with fine products like a Shea butter massage followed up with a therapeutic mask to moisturize tired overused feet. Her ability to slow down and trim nails, then care for the treatment with minimal reflexology and care is amazing. The Owner, Tiana is exceptional and now offers trainings and many incredible services beyond brow care. Her associate, Kanani is meticulous and highly skilled at brows as she carefully plucks, waxes and shapes the perfect brow. Going to Brio Beauty is the best indulgence offered in Kamuela (Waimea) at this time. The spa also offers up the best body butters, lotions and nutritional supplements available. Try it!

We were staying in Waikoloa Beach, looking for a place for a massage on our vacation. Alohilani,…read morewhich about 10 minutes from the beach in Waikoloa Village, fit the bill. Malie was great, getting rid of the knots in my shoulders and around my neck. Made a phenomenal vacation all the better!

Bonnie worked magic on my aches and pains -- my back was super stiff and my hips, quads and calves…read morewere super-sore from running. I was able to book a 60-minute massage ($95 not including tax or tip) for the next day on their website. She used firm pressure and worked on the knots on my back, some of which were stubborn. One knot was especially obdurate. She kept kneading it, so much so that I began to feel bad and wanted to tell her, That knot is not going anywhere; the knot and I have reached detente. But she managed to smooth it away! At the end of the massage, she placed a hot rolled towel under my neck and wrapped my feet briefly in hot towels, too. Very relaxing. The atmosphere of 'Alohilani is very calm and soothing (at least whenI visited, on an early June weekend) and the business is located on the second floor of an office park. I highly recommend going here instead of the high-priced spas in the resorts.

Had a Brazilian sugar wax done, she was on time and the place is clean, I will definitely be back…read morealso found out they do facials as well. I recommend this place to all looking for hair removal..,

facial was rushed and very expensive. When I got home I still had white crusts around my nose, my…read morehairline and under my chin from the mask. terrible

Beauty Calls is friendly and personable. If you are looking for a waxing - Ursela is the best.read more

From the owner: People will experience a pleasant touch in a tranquil environment. Each Skin Care, Electrolysis and…read moreTRAGER body treatments are customized to leave you feeling rejuvenated, radiant and inspired to see yourself in new ways! Come and enJOY!

Treatments effectiveness verses expense paid for skin laser and now an additional $200 for pico…read more I like the ladies here, yet fear I have been told there is help for my skin condition. So far after two $500 an hour treatments; there is no positive results. I will update everyone after my third treatment scheduled in three weeks. I also Paid a high price ($700.00) for the lotions and potions recommended.

I just moved to the Big Island and was surprised how quickly and easily I was able to make an…read moreappointment. The staff is very kind and I love the products and services they offer.

Elise is fantastic! I missed my lash appointment at home and decided to try someone local here! Wow…read moreI could not have asked for someone better! Elise is personable, professional, and does fantastic work! I would highly recommend a thousand times over!! Thank you so much!!

Elise is amazing. I've never had anything done to my brows. I went in for the Thread and Tint and…read moreabsolutely love the results. She was so friendly and thoughtful taking the time to explain each step of the process. Elise made me feel so comfortable and made the process enjoyable. I booked a Facial with her and it was heaven. I can't recommend her enough. Valerie