This was my 3rd and final time going to Nailplay in about a 2 month time span.
first appt (light pink sparkle), was a disaster and i left with sore nails, bleeding cuticles, polish around my fingers, and terribly uneven nails. the polish was incredibly streaky, the gel was bulbous, and thick. so much so that the underside of my nails were covered in liquid gel that would pop & snap off. my nails were sore for days. the curing process was painful, burning sensation under the light felt as if my nails were on fire. i shared this with the tech but she insisted that i put my hands back under the light. i told lynda about my experience during check out.
2nd appt, was discounted due to my experience the first time around. this appt was better but still not worth the price nor time. my nails were again uneven, gel polish around the corners chipped shortly after set was finished, polish again streaky.
i did not plan on returning to NailPlay after 2 failed attempts. i had already decided to try out a different nail salon once it was time to get another fill. that was until Lynda called me and asked how the last appt (which she serviced me for) went & if i was happy with my result. she offered the next appt be free as a result of their poor performance. i was hesitant to accept the offer, so much so that i waited to call back and make the appt, ultimately i accepted the appt for sat dec 24
my 3rd & final experience at NailPlay (see red glitter nails) was by far the worst experience. this appt was free but it was a complete waste of time. i was under the impression that the this appt would be with Lynda (who did my second appt well enough & who offered the 3rd appt at a discount) but it was with Sunny. Sunny did not greet me, did not tell me to follow her to her station, i didn't even know when my nails were "finished" as she barely spoke to me. this has no relation to a potential language barrier. i did not want a full conversation but at a "hello/thank you/have a nice day" would have been nice.
I requested solid red polish, and red glitter on top. she argued with me about the solid polish stating that the sparkle polish isn't clear. i know and understood, i still want red under the glitter. i had to convince her to listen to my requests multiple times (filing my nails straight, not curved, solid red polish then glitter, asking her to get the spots she missed with polish, the additional clear coat)
the original red glitter i picked was visibly empty once she got the bottle. she was prepared to put the dry, crusty, glitter on my nails until i asked if there was another bottle of a similar color. She got another red polish No big deal, red glitter is red glitter, however, she should not have tried to use the crusty polish. that should have been discarded months ago by the looks of it.
i asked for an additional coat of clear polish since the first coat, she obviously did not cover my entire nail. she said "this is just the first one" suggesting she would go and do a second coat... she did not, she only did a single swipe in the center of my nail (see pic 3).
Im not sure if the polish wasn't completely cured or what the issue could have been because less than 24 hours later, my polish fell off in large chunks on my pointer and thumb. the lack of quality control is quite laughable. again this was a free appointment, but what good is a free, comped, & CORRECTIVE appointment if the finished product is simply unacceptable. a spent a 1.5 hours getting my nails "done" just for them to look worse than what they did going in.
i'm genuinely curious if everyone here has their licenses... i've been getting my nails done for years. i've had my natural nails, acrylics, tips, and with NailPlay, liquid Gel... i am no stranger to the process. each tech i had (3 total) seemed to have different "techniques" and level of quality they produce. one thing that is consistent is the lack of care, cleanliness, and quality across the board. i do not understand how this place has so many positive reviews. my nails look worse now than they did going into the 3rd appointment.
NailPlay owner(s): consider retraining your techs or hiring new ones all together, updating your cleaning procedures (individual files for each client, soaking tools in liquid, washing hands regularly), and relearning the basics and foundations of your craft. read more