TLDR: Poor Communication/Misinformation from Event Coordinator and Unprofessional Venue Owner
I have never written a review in my life, but I feel the need to inform people of what they are getting when they work with 78th st. studios. I work in the bridal industry and have a general understanding on how venues typically operate. I am so deeply disappointed by how this venue treated my family and I. I never intend to bash a business, but I don't want another bride to experience the same frustration that I did on what is supposed to be some of the happiest days of your life.
A month or so after the contract and 50% deposit was paid, we were informed a new event coordinator would be working with us. We wanted to do another tour/meeting in May to discuss questions/logistics because our wedding date was on July 25th and there had been very little to no communication from the venue yet. We met on May 29th with a list of things we needed information about. Normal wedding things like blank seating charts, event insurance information, security information etc. These are all things the coordinator needed to send over to us, so we could complete these required tasks. This was also the meeting when we asked if it would be possible to host the rehearsal dinner at the venue the night prior since we had access to the building. She made a note and said she was sure it wouldn't be a problem. I had to email her 2.5 weeks later on June 16th to remind her to send me all the paperwork she had promised. She sent me some, but not all requested information. (no insurance info sent -she highly encouraged using the venues recommendation that she had yet to send) I followed up with her on July 2nd regarding more questions we had discussed at the prior meeting. No response. Circled back July 7& 8th to confirm that we could still hold the rehearsal dinner in the space. No response. I eventually tracked down her phone number and called her. She confirmed we could use the space for rehearsal over the phone. No further communication occurred until July 16th. I had to reach out again to ask her what she needed from me in the lead-up to the wedding date. (most venues require lots of paperwork at this point, so I was stressed that there was no communication). She didn't reply until the 20th. My wedding was the 25th. Because I hadn't heard from her, i didn't know what needed to be done. When she finally got back to me with a list, I had to scramble. She followed up 2 days later saying "the least i could do was get her my finalized floor plan so they can set up my chairs". I was actively working on it when she emailed. I got it sent to her within the hour. I was deeply upset with the way she phrased it, considering I was the one who had initially reached out. My dad ended up having to email her separately to get her to give him the insurance info so he could take care of that. (We had initially asked for this in May). Friday, we set up the venue all day and are getting ready for rehearsal. We pop out for coffee shortly before. We had been there since 8:30AM setting up and it was around 5pm. (rehearsal was at 6) While we are picking up coffee down the street, my dad gets a phone call from the OWNER of the event space whom we have never met/spoken to. He is yelling at my father over the phone for not paying for the rehearsal dinner space. The owner claimed we were trying to get out of paying and sprung this upon them last minute. (for reference: the rehearsal was folding tables in a corner, we brought in food and disposable plates/cutlery. There were under 20 people, we were out in an hour and we cleaned up.) WE BROUGHT THIS UP IN MAY. IT IS JULY 24TH. He also brought up that we "left the facility and left stuff out without notifying anyone". Since we were setting up the wedding venue ALL DAY, we had ordered a tray of sandwiches from giant eagle. We left the tray on the counter while we went on a coffee run for under an hour. My family and I are appalled that this person would be so accusatory and cruel the day before the wedding without even trying to get our side of the story. He got all of his information from a new employee who had not even indicated to us that we would have to pay more on top of the 5,000$ we already paid. The owner was trying to get my dad to pay a 250$ fine. We would have been happy to do so if we had been told in the months prior. I had to pull teeth to get responses from his coordinator - I was NEVER told they were going to want an additional fee for a day we were contractually scheduled to be in the building for set up. Coordinator never even hesitated on this matter, just insisted that it would be fine- then communicated to the owner that we sprung this on her last minute and didn't pay/ plan on paying. Owner shows up and apologizes. Tried to clear the air with my dad regarding their argument. This is our first meeting with this man. My dad is firm that he doesn't want to talk about anything further on the day befor read more